diglin

Official Zopim Chat (Version 2) by Diglin

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Official extension to integrate the Zopim Chat service into your Magento Shop. Powered by Diglin GmbH
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Overview

Official Zopim Chat (Version 2) by Diglin

Zopim Live Chat - Official Version 2

Diglin GmbH - eCommerce Solutions | eCommerce Development

Overview

Did you know that 83% of consumers need some kind of customer support when making an online purchase? And 45% of customers abandon an online transaction if their questions or concerns are not addressed quickly.

Businesses that interact with potential customers online are better placed to build a connection and increase their revenues. The Zopim live chat app will let you answer your customer’s questions in real time and ease them into a purchase.

With Zopim Live Chat, visitors to your website will be able to chat directly with you through the widget and you can manage multiple conversations through the online Dashboard.

Key Features:

  • Mobile optimized: your customers can chat with you from any device using our mobile optimized chat widget
  • Proactive chat: rather than chatting with every single person yourself, you can increase the chances of high value engagement (and more sales) by using Triggers to automatically reach every visitor
  • Advanced analytics: our analytics dashboard lets you monitor visitor flow, usage patterns, and lets you jump in whenever a customer might need help

What makes Zopim the best choice for live chat?

  • We’re the most popular live chat provider in the world - loved by over 150,000 businesses
  • A simple and highly customizable chat widget to complement your website and taste
  • User friendly dashboard lets you monitor visitor activity and manage chats
  • 24 hour live chat support from our trained experts on any weekday (visit Zopim.com)
  • Available in over 40 languages

Some Geeky Facts

  • Works across most major desktop and mobile browsers (Internet Explorer 6+, Firefox, Google Chrome, Opera, Safari)
  • Average uptime is 99.8%.
  • HTML5 dashboard
  • iPhone, Android, and BlackBerry apps
  • Integrates seamlessly with UserVoice, Salesforce, Highrise, Batchbook, Zendesk, vTiger and many more.

Documentation

Extension features

This module allows you to integrate the Zopim Chat service into your Magento installation in a quick way. You can sign in into Zopim from Magento backend, it will enable and automatically configure the basic configuration of your Zopim Widget.

Additionally, you can use the advanced configuration to configure all options available from the Zopim Dashboard but directly from your Magento installation and per store view if needed:

  • Chat Window theme (color, title, size, position)
  • Chat Badge (text, image, color)
  • Chat Bubble (title, color)
  • Concierge (title, byline, avatar picture)
  • Message Style (coming soon)
  • Minimized Chat Button (online and offline messages)

Post installation

If you have an error 404 after install the extension and you get access to the configuration pages, do the followings:

  • Clear your cache, see the menu System > Cache Management
  • Login and logout from your backend to update the access control
  • Or after installation, save again the Administrator Role to get access to the configuration page of this module. Go to your Magento Backend, then Menu System > Permissions > Roles > Administrator and save again this role.
  • Just configure the key of your account by signin into your Zopim account from the Magento menu Zopim Chat > Account Setup to automatically set the basic configuration or go into the configuration System > Configuration > Diglin > Zopim Chat and fill manually the fields "Email Address" and "Key". If you don't have an account, you can get it one directly from the Magento configuration Zopim Chat page, thanks to the link or directly get one from Zopim Website. If you do manually, you have to find this key. Go into the Zopim Dashboard then click on "Widget" in the sidebar and find the link "Embed Zopim Live Chat Widget. In the area where the html code is generated, you can find after //zopim.com/?xyzbufoisfgsigsgdgjbsk. Copy the text after the question mark '?' to the Magento configuration field for the "Key of your account".

Customized template

If you have a customized template, check that you have getChildHtml('before_body_end') in files /frontend/mypackage/mytemplate/template/page/1column.phtml, 2columns-left.phtml, 2columns-right.phtml, 3columns.phtml and empty.phtml after getChildHtml('footer') Eventually you will need to copy the file app/design/frontend/base/default/layout/chat.xml in your layout template.

Demo

Support

  • Regarding the Magento Extension: for any questions, installation support or problem, please send a message to our Support
  • Regarding Zopim Chat itself, please visit the Zopim Website
  • Code is available on Github
Release Notes

New Zopim Widget Support

2014-02-13 22:47:34
  • Version number: 2.0.1
  • Stability: Stable
  • Compatibility: 1.6, 1.6.1, 1.6.2.0, 1.7, 1.8, 1.8.1
You must be registered and logged in to get extension key.

Magento Connect 2.0

Magento Connect 2.0

Official Magento Extension of the Zopim Chat widget. Complete new version, support of the new widget and its features. Easiest process to configure the extension. Upgrade the options from the previous version of this module when it can be applied.
For previous users, please check again your configuration after upgrade. Some configuration options are not available with this new version, it's normal.

Move default package design to base package design

2013-05-24 21:15:33
  • Version number: 1.3.0
  • Stability: Stable
  • Compatibility: 1.6, 1.6.1, 1.6.2.0, 1.7
You must be registered and logged in to get extension key.

Magento Connect 2.0

Magento Connect 2.0

Change due to working fallback since Magento 1.6

Update configuration options

2012-02-21 22:18:04
  • Version number: 1.2.0
  • Stability: Stable
  • Compatibility: 1.4, 1.4.1.1, 1.4.2, 1.5, 1.6, 1.6.1, 1.6.2.0
You must be registered and logged in to get extension key.
You must choose from Magento Connect Version 1.5.1.0 or 2.0.
Learn more

Magento Connect 1.0 change

- Add a color swatches while choosing color for the chat window in the configuration page
- Give back the theme option (plastic, solid, alphacube) for the chat window
- Fix some API bugs after Zopim APi update (Hide Zopim when you are offline)
- Fix donation paypal button

Remove options set in the layout

2012-02-13 22:22:55
  • Version number: 1.1.1
  • Stability: Stable
  • Compatibility: 1.4, 1.4.1.1, 1.4.2, 1.5, 1.6, 1.6.1
You must be registered and logged in to get extension key.
You must choose from Magento Connect Version 1.5.1.0 or 2.0.
Learn more

Magento Connect 1.0 change

- Version 1.1.1: comment/remove in the layout xml file the option which force some display options. Add some Zopim changes.

Integrate into your Magento shop the Zopim Chat service. You can customize the chat per store view and get access to the Zopim backend from your Magento backend.

2012-02-06 09:05:45
  • Version number: 1.1.0
  • Stability: Stable
  • Compatibility: 1.4, 1.4.1.1, 1.4.2, 1.5, 1.6
You must be registered and logged in to get extension key.
You must choose from Magento Connect Version 1.5.1.0 or 2.0.
Learn more

Magento Connect 1.0 change

This module allows you to integrate the Zopim Chat into your Magento installation. You can get access to the Zopim Dashboard directly from the Magento backend. This module allows you to configure for each store view:

- Text for the bubble and the chat bar/panel
- Display or not by default some chat elements (bubble, window, button)
- Define color (depending on Zopim package paid)
- Display the name and email of the logged customer
- Define where to place the button (bottom left or right)
- Automatically or not, set the language of the chat (based on Magento locale or not)
- The difference with the official Zopim Chat Module is that here you can define the configuration for each store. It's not possible in the official one and won't be possible unless the developer decide to refactor his code.

Key Benefits by using Zopim Chat

Unparalleled Freedom: Users have a choice of replying via a web browser, favorite IM client (Gtalk, Yahoo! Messenger, AIM or MSN), or their mobile phone.
Seamless User Experience: The user interface is designed to be pleasing and intuitive for online businesses as well as their visitors. Chats are also blazing fast so chats sent are received almost instantaneously. Chat widget designs are versatile and suits every website's needs.
* Powerful Features:
- Get access to real-time analytics and information about your visitors.
- Use our Intelligent Trigger System to automatically engage high-value visitors.
- Get suggestions to frequently asked questions.
- And many more powerful features that makes customer engagement a breeze

Documentation

Just configure the key of your account in Menu System > Configuration > Rissip > Zopim Chat
To find this key, go into the Zopim Dashboard then click on Setting and find the link "Embed widget on my site". In the area where the html code is generated, you can find after //zopim.com/?xyzbufoisfgsigsgdgjbsk. Copy the text after the question mark to the Magento configuration field for the "Key of your account".
Reviews

About the Developer

This extension was developed by and is supported by diglin

Official Zopim Chat (Version 2) by Diglin 5 5 14 14
Great extension! Works right out of the box (if you have an account on Zopim, of course). Must have! March 7, 2014
Instalación y funcionamiento correcto La aplicación funciona perfectamente en Magento 1.8.0.1. Recomiendo su instalación. March 6, 2014
color field The extension create a conflict with on of my other extension because of the color pick in color field, and make the color code wrong syntax, such as it save ff00ff instead #ff00ff. February 18, 2014
Awesome extension, better support This extension is a must for every magento website because of its easiness and great support from the developer. August 16, 2013
Perfect !!!!! 1.7.0.2 January 29, 2013
I install in 1.7.0.2 and the admin panel dont appear, just show the top. November 23, 2012
5 minute install! No problems on 1.7.2. Thanks for this great extension. Excellent work. August 26, 2012
Works great, easy to install and really kind and fast support ! July 4, 2012
Very nice :p But even activating option "dont show if offline" it still shows on pages. Any ideas ? Thx June 6, 2012
I just wanted to say this extension is awesome! If everyone will read the documentation on the overview page when installing they will not have any issues. Installed beautifully on 1.7! Thank You!!!!!1 May 26, 2012
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1 answer

chat

Avatar Image Url:: http://www.magentocommerce.com/images/avatars/uploads/avatar_26292358
Customer avatar
Hello its app works fine but after I installed the pop-up window on the home page starts but does not show the image.
It can be caused by your application covering the pop-up window?
Waiting for reply I cordially greet.
Ps. is a shame to have to uninstall its chat
by
volontarishop
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6 months ago
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Answers

Avatar Image Url:: http://www.magentocommerce.com/images/avatars/uploads/avatar_87027
Customer avatar
Answer: 
Hi,
did you fill the widget key in the configuration page of the module in Magento backend? Watch the documentation in the overview tab of the module and the screenshots
by
diglin
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6 months ago
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