rune00

Magento Zendesk integration

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Magento Zendesk integration is for any company using both Zendesk and Magento. It allows you to seamlessly let your customers log in to your Zendesk support system with their Magento customer credentials.
Compatible with:
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$19.99
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Overview

Magento Zendesk integration

<p>Main features:<br> - Increase customer satisfaction by improving the usability of your helpdesk system and by making getting help easier.<br> - Improve support visibility by letting customers know their ticket status on your customer dashboard.<br> - Save your suppers' time by easier finding customer orders and references from support tickets.<br> - Optimize user management by using only one sign-on engine on your Magento and Zendesk systems.<br><br> Release notes:<br> V2.0 STABLE (DECEMBER 27, 2011)<br> - Added Gold edition & Enterprise edition<br> -- Show open tickets on admin dashboard<br> -- Show support statistics on customer card<br> -- Support for multiple languages<br> -- Added Danish language<br> - Various bug fixes and code clean-up<br><br> V1.1 STABLE (NOVEMBER 19, 2011)<br> - Added support for Magento CE 1.6.x.<br> - Fixed bug with Magento login form when wrong username or password is entered.<br><br> V1.0.2 STABLE (MARCH 17, 2010)<br> - Added ability to use custom Zendesk helpdesk domains.<br><br>V1.0.1 STABLE (MARCH 8, 2010)<br> - Deep link to tickets in Zendesk from customer dashboard in Magento.<br> - Deep link to create new ticket in Zendesk from customer dashboard in Magento.<br><br> V1.0 STABLE (MARCH 7, 2010)<br> - Single sign-on (SSO) via remote authentication from Zendesk.<br> - Show current tickets on customer dashboard in Magento.<br> - Magento backend configuration for all variables.
Release Notes

V1.1

2011-11-23 21:19:56
  • Version number: 1.1
  • Stability: Stable
  • Compatibility: 1.5, 1.6, 1.6.1
Support for Magento CE 1.5-1.6.x. and fixed bug with Magento login form when wrong username or password is entered.

V1.0.2

2010-03-16 18:01:57
  • Version number: 1.0.2
  • Stability: Stable
  • Compatibility: 1.4
Magento Zendesk integration is for any company using both Zendesk and Magento. It allows you to seamlessly let your customers log in to your Zendesk support system with their Magento customer credentials.
Reviews

About the Developer

This extension was developed by and is supported by rune00

Magento Zendesk integration 0 5 2 2
Very bad contact with the provider: the "Community edition" I bought was about to be discontinued but this wasn't specified on the website and the only option suggested by the provider was to "upgrade to the Gold edition" (and pay more). The documentation provided with the extension is not actualized. Fortunately, Zendesk provides now its own Magento extension and we don't had to use this one. January 2, 2013
On http://turbobird.net/pricing-versions it shows compatibility for 1.7.x! I'm going for it. October 22, 2012
1-2 of 2
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