MagePlace

SugarCRM Bridge

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This bridge will synchronize Magento customers and orders and populate cases and opportunities of SugarCRM
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$299.00
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Overview

SugarCRM Bridge

If you are a professional retailer and you run both - off-line store and an online eCommerce shop you probably wonder how to connect these two branches of your retail business, integrate and synchronize the information. Using CRM systems is very good for your sales and support team, but how could you enhance your online presence and increase your conversions for Magento based stores?

With our solution you can connect your Magento site with SugarCRM and synchronize site users and purchases with customers, cases and opportunities in CRM system.

  • You can map multiple fields from Magento to SugarCRM in several easy steps. Flexible and adjustable mapping allows you to map any Magento and SugarCRM fields. Built-in PHP code processor will let you process eCommerce data and/or combine fields before inserting results into SugarCRM.
  • Magento SugarCRM integration ensures easy export of website customers to SugarCRM. You can export Magento orders to Cases or Opportunities in SugarCRM.
  • Track every item that is being added to the cart by user even if the user is not logged in. After user registers or logs in the bridge will connect this info to the record in SugarCRM.
  • Track abandoned shopping carts in Magento. Every checkout step taken by user is updated in SugarCRM opportunities/cases status so in case of abandoned cart you have tools to track at what stage the cart was left (available in Bridge version 1.3)
  • Our synchronization solution ensures live synchronization process with no cron job required

Being an effective and time-saving solution, our Magento - Sugar CRM synchronization extension will help your sales team to save time on data entry form eCommerce software reports to CRM system and to focus on Customer and sales analysis, which will increase the overall revenue.

Whether you aim at increasing online shop customer satisfaction, raising sales through the website, enhancing productivity and efficiency of you eCommerce store or keeping your records organized you will find our extension very helpful and time-saving. Manage your website customers and analyze opportunities and cases to convert website traffic into more sales.


Take a look at the Magento - SugarCRM Bridge Demo site and try all the features yourself:

Login at Magento admin demo page and see how to set up field mapping

Go to SugarCRM admin demo page and see results of data synchronization

Use the following access to login:
demouser / demouser1

MagePlace Cloud Backup extension

Release Notes

1.5.0

2012-07-30 17:14:33
  • Version number: 1.5.0
  • Stability: Stable
  • Compatibility: 1.4, 1.4.1.1, 1.4.2, 1.5, 1.6, 1.6.1, 1.6.2.0, 1.7

  • Added new feature to sync customers with SugarCRM accounts.
  • Added option to connect a shopping cart to a customer-linked account.
  • Added error handling system (in case the SugarCRM servers are not available or connection problems appear).
  • Added the synchronization criteria specification feature.
  • Added new customer data processing method when sending to SugarCRM.
  • Added package installation option.

1.4.5

2012-04-20 11:43:13
  • Version number: 1.4.5
  • Stability: Stable
  • Compatibility: 1.4, 1.4.1.1, 1.4.2, 1.5, 1.6, 1.6.1, 1.6.2.0

Version 1.4.5 [April 20, 2012]

  • Fixed the issue with empty fields mapping for Contacts and Leads
  • Fixed the issue with the creating new Magento customers (orders) in case SugarCRM server error (unavailability) appears
  • Expanded the consistency of bridge operation
  • Fixed minor bugs

Update on latest releases

2011-10-26 13:08:59
  • Version number: 1.4.0
  • Stability: Stable
  • Compatibility: 1.4, 1.4.1.1, 1.4.2, 1.5, 1.6, 1.6.1

Updated to support Magento version 1.6.1

  • Added sales order stages mapping with SugarCRM opportunities/cases statuses for easier track of abandoned carts

  • Added tracking item added to cart and submitted to checkout

  • Implemented ability to add bundle product details from Magento to SugarCRM order description

  • Developed a transaction script that will merge shopping cart records in SugarCRM

  • Added ability to work with user access permissions depending on the Magento user roles

  • Added ability to export existing users from Magento to SugarCRM

  • Added ability to export existing orders from Magento to SugarCRM

This bridge will synchronize Magento customers and orders and populate cases and opportunities of SugarCRM

2010-11-11 17:26:10
  • Version number: 1.3.0
  • Stability: Stable
  • Compatibility: 1.3, 1.4, 1.4.1.1, 1.4.2, 1.5

If you are a professional retailer and you run both - off-line store and an online eCommerce shop you probably wonder how to connect these two branches of your retail business, integrate and synchronize the information. Using CRM systems is very good for your sales and support team, but how could you enhance your online presence and increase your conversions for Magento based stores?

With our solution you can connect your Magento site with SugarCRM and synchronize site users and purchases with customers, cases and opportunities in CRM system.


  • You can map multiple fields from Magento to SugarCRM in several easy steps. Flexible and adjustable mapping allows you to map any Magento and SugarCRM fields. Built-in PHP code processor will let you process eCommerce data and/or combine fields before inserting results into SugarCRM.
  • Magento SugarCRM integration ensures easy export of website customers to SugarCRM. You can export Magento orders to Cases or Opportunities in SugarCRM.
  • Our synchronization solution ensures live synchronization process with no cron job required

Being an effective and time-saving solution, our Magento - Sugar CRM synchronization extension will help your sales team to save time on data entry form eCommerce software reports to CRM system and to focus on Customer and sales analysis, which will increase the overall revenue.

Whether you aim at increasing online shop customer satisfaction, raising sales through the website, enhancing productivity and efficiency of you eCommerce store or keeping your records organized you will find our extension very helpful and time-saving. Manage your website customers and analyze opportunities and cases to convert website traffic into more sales.

Magento-Sugar CRM integration bridge supports Magento Community versions 1.4, 1.4.1, SugarCRM Community 5.2 and above.

Reviews

About the Developer

This extension was developed by and is supported by MagePlace

SugarCRM Bridge 0 5 8 8
Purchased SugarCRM Bridge, had a few questions about the mapping during the installation and the support team answered really fast. Thanks! January 9, 2013
From the demo, I can tell that magento really connects with sugar. But I see some input fields that sugar has and magento doesn't. Sorry for being noob. Is there a way to add this field to magento? Any documentation? Also, how connecting Sugar to Magento so contacts from sugar will be sync to Magento? June 16, 2012
We just purchased the extension and installed it easily. However, we can't tell you if it is good or not because it comes with ZERO setup/configuration documentation. March 6, 2012
Great Extension! Very helpful and flexible. Excellent support, thanks guys for fast consulting. Highly recommend the extension and the team. December 8, 2011
the demo url isn't working... May 12, 2011
great extension and totally worth its price. Support was fast and helped me with installation without extra cost, that's a plus. The extension synced my old customers too so I'm happy! April 27, 2011
Good extension with great features. Very nice company. Helped me with custom work Thanks guys! Appreciate that! Tom March 15, 2011
Now that's a good extension - great features at a fair price. Works great for my new store December 24, 2010
1-8 of 8
Q&A
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I have Enterprise 1.12
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f_walt
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1 year, 1 month ago
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Answer: 
Hello

Yes, the bridge is compatible with Magento Enterprise Editions 1.9.X, 1.10.X, 1.11.X, 1.12.X, 1.13
by
MagePlace
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9 months ago
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Is the feature that create magento order from SugarCRM included.

Let say I have a lead and that lead choose to purchase, is there away in SugarCRM where I can just click the lead and place order and automatically place order in magento?
by
conflicker
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9 months ago
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Customer avatar
Answer: 
Hello

Thanks for your interest in our extension.

Alas there's no option to create orders automatically in out-of-box solution, but we can customize the extension, add 2-way synchronization option and automatic order placement.

Please submit request at our ticket system: http://www.mageplace.com/helpdesk/ticket_submit.php and we'll discuss the feature and its details.

Thanks in advance
by
MagePlace
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9 months ago
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Im interested in purchasing this extension as well as the Cart2Quote extension. Will orders placed by their extension be sent to Sugar CRM?
by
Anonymous
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6 months ago
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Customer avatar
Answer: 
The extension is designed to work with standard Magento orders, but before we can answer if it works with 3rd party extension - we'd need to check the extension code and how it places order.

Please submit ticket at our site with access details to your site where the C2Q extension installed and we'll check it to confirm how it works.
by
MagePlace
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6 months ago
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I'm very confused because I just had a whole demo with Sugar CRM and I didn't realize I needed to purchase another program so i could integrate magento. Is this a seperate program? Or is this just the support so I can get the Magento information to my Sugar CRM? Is this a one time fee or is it monthly?
by
stephanieneeds
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2 months, 1 week ago
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Avatar Image Url:: http://www.magentocommerce.com/images/avatars/uploads/avatar_25808869
Customer avatar
Answer: 
Hello

Could you please specify where did you have the SugarCRM demo and if it had integration with Magento?

Our Magento-SugarCRM bridge is a Magento extension that sends info from Magento to SugarCRM.
The subscription is one time fee and includes 1 year of free support and updates for the extension. After the first year you can still use the extension, but support and upgrades will be provided on paid basis. You also can purchase lifetime subscription or upgrade subscription afterwards.

We'll be happy to answer your further questions, if any.
by
MagePlace
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2 months, 1 week ago
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Avatar Image Url:: http://www.magentocommerce.com/images/avatars/uploads/avatar_26916019
Customer avatar
I tried mapping the sugarcrm Accounts from the magento panel, but nothing is happening.
I created some mapping fields from the sugarcrm Account option, then I enable the Accounts option from the User Operations and after that when I click on the Export customers to sugarcrm, it only exports the leads and contacts.
I see the leads and contacts added to sugarcrm but how can I add Accounts.
by
ali_waseemali
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2 months ago
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Avatar Image Url:: http://www.magentocommerce.com/images/avatars/uploads/avatar_25808869
Customer avatar
Answer: 
Hello

It is possible to map accounts in the extension and it's done same way as ащк leads and contacts. Apparently something incorrect with your settings.

Please submit a ticket in our support system http://www.mageplace.com/helpdesk/ticket_submit.php and include access details so we can check your settings and assist.

Thanks in advance!
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MagePlace
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2 months ago
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