diglin

Official Zopim Chat (Version 2) by Diglin

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Official extension to integrate the Zopim Chat service into your Magento Shop. Powered by Diglin GmbH
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Overview

Official Zopim Chat (Version 2) by Diglin

Zopim Live Chat - Official Version 2

Works also on Magento Enterprise (tested on 1.13)

Diglin GmbH - eCommerce Solutions | eCommerce Development

Overview

Did you know that 83% of consumers need some kind of customer support when making an online purchase? And 45% of customers abandon an online transaction if their questions or concerns are not addressed quickly.

Businesses that interact with potential customers online are better placed to build a connection and increase their revenues. The Zopim live chat app will let you answer your customer’s questions in real time and ease them into a purchase.

With Zopim Live Chat, visitors to your website will be able to chat directly with you through the widget and you can manage multiple conversations through the online Dashboard.

Key Features:

  • Mobile optimized: your customers can chat with you from any device using our mobile optimized chat widget
  • Proactive chat: rather than chatting with every single person yourself, you can increase the chances of high value engagement (and more sales) by using Triggers to automatically reach every visitor
  • Advanced analytics: our analytics dashboard lets you monitor visitor flow, usage patterns, and lets you jump in whenever a customer might need help

What makes Zopim the best choice for live chat?

  • We’re the most popular live chat provider in the world - loved by over 150,000 businesses
  • A simple and highly customizable chat widget to complement your website and taste
  • User friendly dashboard lets you monitor visitor activity and manage chats
  • 24 hour live chat support from our trained experts on any weekday (visit Zopim.com)
  • Available in over 40 languages

Some Geeky Facts

  • Works across most major desktop and mobile browsers (Internet Explorer 6+, Firefox, Google Chrome, Opera, Safari)
  • Average uptime is 99.8%.
  • HTML5 dashboard
  • iPhone, Android, and BlackBerry apps
  • Integrates seamlessly with UserVoice, Salesforce, Highrise, Batchbook, Zendesk, vTiger and many more.

Documentation

Extension features

This module allows you to integrate the Zopim Chat service into your Magento installation in a quick way. You can sign in into Zopim from Magento backend, it will enable and automatically configure the basic configuration of your Zopim Widget.

Additionally, you can use the advanced configuration to configure all options available from the Zopim Dashboard but directly from your Magento installation and per store view if needed:

  • Chat Window theme (color, title, size, position)
  • Chat Badge (text, image, color)
  • Chat Bubble (title, color)
  • Concierge (title, byline, avatar picture)
  • Message Style (coming soon)
  • Minimized Chat Button (online and offline messages)

Post installation

If you have an error 404 after install the extension and you get access to the configuration pages, do the followings:

  • Clear your cache, see the menu System > Cache Management
  • Login and logout from your backend to update the access control
  • Or after installation, save again the Administrator Role to get access to the configuration page of this module. Go to your Magento Backend, then Menu System > Permissions > Roles > Administrator and save again this role.
  • Just configure the key of your account by signin into your Zopim account from the Magento menu Zopim Chat > Account Setup to automatically set the basic configuration or go into the configuration System > Configuration > Diglin > Zopim Chat and fill manually the fields "Email Address" and "Key". If you don't have an account, you can get it one directly from the Magento configuration Zopim Chat page, thanks to the link or directly get one from Zopim Website. If you do manually, you have to find this key. Go into the Zopim Dashboard then click on "Widget" in the sidebar and find the link "Embed Zopim Live Chat Widget. In the area where the html code is generated, you can find after //zopim.com/?xyzbufoisfgsigsgdgjbsk. Copy the text after the question mark '?' to the Magento configuration field for the "Key of your account".

Customized template

If you have a customized template, check that you have getChildHtml('before_body_end') in files /frontend/mypackage/mytemplate/template/page/1column.phtml, 2columns-left.phtml, 2columns-right.phtml, 3columns.phtml and empty.phtml after getChildHtml('footer') Eventually you will need to copy the file app/design/frontend/base/default/layout/chat.xml in your layout template.

Demo

Support

  • Regarding the Magento Extension: for any questions, installation support or problem, please send a message to our Support
  • Regarding Zopim Chat itself, please visit the Zopim Website
  • Code is available on Github
Release Notes

Bug fix for specific server configuration and Magento configuration

2014-05-22 09:12:24
  • Version number: 2.0.2
  • Stability: Stable
  • Compatibility: 1.6, 1.6.1, 1.6.2.0, 1.7, 1.8, 1.8.1, 1.9
You must be registered and logged in to get extension key.

Magento Connect 2.0

Magento Connect 2.0

Some server and Magento configuration generate an error message regarding Zend_Log which is not found. This update fix it.

New Zopim Widget Support

2014-02-13 22:47:34
  • Version number: 2.0.1
  • Stability: Stable
  • Compatibility: 1.6, 1.6.1, 1.6.2.0, 1.7, 1.8, 1.8.1
You must be registered and logged in to get extension key.

Magento Connect 2.0

Magento Connect 2.0

Official Magento Extension of the Zopim Chat widget. Complete new version, support of the new widget and its features. Easiest process to configure the extension. Upgrade the options from the previous version of this module when it can be applied.
For previous users, please check again your configuration after upgrade. Some configuration options are not available with this new version, it's normal.

Move default package design to base package design

2013-05-24 21:15:33
  • Version number: 1.3.0
  • Stability: Stable
  • Compatibility: 1.6, 1.6.1, 1.6.2.0, 1.7
You must be registered and logged in to get extension key.

Magento Connect 2.0

Magento Connect 2.0

Change due to working fallback since Magento 1.6

Update configuration options

2012-02-21 22:18:04
  • Version number: 1.2.0
  • Stability: Stable
  • Compatibility: 1.4, 1.4.1.1, 1.4.2, 1.5, 1.6, 1.6.1, 1.6.2.0
You must be registered and logged in to get extension key.
You must choose from Magento Connect Version 1.5.1.0 or 2.0.
Learn more

Magento Connect 1.0 change

- Add a color swatches while choosing color for the chat window in the configuration page
- Give back the theme option (plastic, solid, alphacube) for the chat window
- Fix some API bugs after Zopim APi update (Hide Zopim when you are offline)
- Fix donation paypal button

Remove options set in the layout

2012-02-13 22:22:55
  • Version number: 1.1.1
  • Stability: Stable
  • Compatibility: 1.4, 1.4.1.1, 1.4.2, 1.5, 1.6, 1.6.1
You must be registered and logged in to get extension key.
You must choose from Magento Connect Version 1.5.1.0 or 2.0.
Learn more

Magento Connect 1.0 change

- Version 1.1.1: comment/remove in the layout xml file the option which force some display options. Add some Zopim changes.
1 2
Reviews

About the Developer

This extension was developed by and is supported by diglin

Official Zopim Chat (Version 2) by Diglin 4.3 5 19 19
Why is this official Why is this the "official" module, but i can't find any reference from Zopim to this module/developer. Diglin isn't mentioned anywhere on the website of Zopim. Don't get me wrong, but i don't like to provide account details to an unofficial developer of this chat :) November 4, 2014
Excellent Support I recommend this product to everybody, even if something is not ok, you will receive the fastest and best support ever. The best support I've received so far. June 12, 2014
Admin panel not working Hi, I can log in, but Admin panel is not working, its always gray. May 23, 2014
Best support ever I had a small problem with this extension on installing, but I found the best support ever! They worked all weekend trying to resolve my issue, I didn't had this kind of support even at premium, payed extension. Great work, and thanks again! May 6, 2014
GREAT IMPROVEMENT I've been using the old Zopim chat version and the guys from Zopim told me to upgrade it to this version, the newest one, installation took me 1min with no problems at all.... I had to integrate the chat with another extension and practically after installing the new version the integration was magically done!! So just recommend it to anyone because the extension is excellent, gives No problems and the support 24h of this guys is just excellent! April 8, 2014
Great extension! Works right out of the box (if you have an account on Zopim, of course). Must have! March 7, 2014
Instalación y funcionamiento correcto La aplicación funciona perfectamente en Magento 1.8.0.1. Recomiendo su instalación. March 6, 2014
color field The extension create a conflict with on of my other extension because of the color pick in color field, and make the color code wrong syntax, such as it save ff00ff instead #ff00ff. February 18, 2014
Awesome extension, better support This extension is a must for every magento website because of its easiness and great support from the developer. August 16, 2013
Perfect !!!!! 1.7.0.2 January 29, 2013
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Q&A
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chat

Avatar Image Url:: http://www.magentocommerce.com/images/avatars/uploads/avatar_26292358
Customer avatar
Hello its app works fine but after I installed the pop-up window on the home page starts but does not show the image.
It can be caused by your application covering the pop-up window?
Waiting for reply I cordially greet.
Ps. is a shame to have to uninstall its chat
by
volontarishop
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1 year, 2 months ago
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Avatar Image Url:: http://www.magentocommerce.com/images/avatars/uploads/avatar_87027
Customer avatar
Answer: 
Hi,
did you fill the widget key in the configuration page of the module in Magento backend? Watch the documentation in the overview tab of the module and the screenshots
by
diglin
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1 year, 2 months ago
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Avatar Image Url:: http://www.magentocommerce.com/images/avatars/uploads/avatar_25945811
Customer avatar
Hi, I'd installed this module and followed the instructions carefully for a customized template scenario, but now when I enter to my magento home page I recieve this error message:

Fatal error: Class 'Zend_Log' not found in /home/siempre/public_html/shop/app/code/community/Diglin/Chat/Block/Display.php on line 550

Please tell me how to fix this issue.

Thanks.
by
preyslave
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6 months ago
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Avatar Image Url:: http://www.magentocommerce.com/images/avatars/uploads/avatar_87027
Customer avatar
Answer: 
Fixed in latest version
by
diglin
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5 months, 2 weeks ago
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Avatar Image Url:: http://www.magentocommerce.com/images/avatars/uploads/avatar_25926544
Customer avatar
Hi,

the code is corect, i dublecheck.
my site : www.foresta.fr

is there a conflict, i can see the online users in dashboard but the chat is not there.

Help Me Please!
Thank you.
by
Alecs00
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5 months, 2 weeks ago
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Avatar Image Url:: http://www.magentocommerce.com/images/avatars/uploads/avatar_87027
Customer avatar
Answer: 
Hi,

On your website foresta.fr I see a chat widget from PureChat.com not from Zopim.
Can you contact me via the private message system of Magento Connect? http://www.magentocommerce.com/boards/member/messages/pm/87027/

Thanks
by
diglin
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5 months, 2 weeks ago
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Avatar Image Url:: http://www.magentocommerce.com/images/avatars/uploads/avatar_27445282
Customer avatar
I used this module for zopim chat at first the chat was working correctly but after upgrading magento to 1.9 the chat doesn't appear in the site anymore.
by
tarunmukherjee
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1 month, 1 week ago
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Avatar Image Url:: http://www.magentocommerce.com/images/avatars/uploads/avatar_87027
Customer avatar
Answer: 
Hi,
You said you did an update to Magento 1.9, so did you change something or forget smoething in your template. For example the chat use the XML handle "before_body_end" does it still exist in your updated version?
Please contact me for any support via PM, it's eaiser to communicate than here
Cheers
by
diglin
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1 month, 1 week ago
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in magento online store , saved cc payment method not found?
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rajni_magento
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6 months ago
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