Kinento

Order Reminders (Emails)

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Automatically sends (payment) reminder emails to customers. Many options / customisable filters. PDF support.
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€79.00
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Overview

Order Reminders (Emails)

Notice:
Kinento modules will no longer be available for sale after December 31, 2014. Instead, the modules will be open-sourced and available with community-support (customers who purchased a module in 2014 will continue to receive professional support for up to one year after their purchase).

Click here to view the module's manual/guide

To make sure your customers pay on time, Kinento's Order Reminders module provides you with an automatic reminder email based on order statuses. The module gives you an overview of all orders that are waiting for payment, including data on the amount of sent reminders. With invoice or proforma attachments, a multiple-fase reminder system and different settings for prepaid or onaccount customers, Order Reminders provides the wanted functionality for any webshop.

Two modules

Customers of Order Reminders get access to Invoice Reminders for free. Invoice Reminders is similar to Order Reminders, but is based on the status of invoices instead of the status of orders.

Email templates

Three templates for a first, second, and for further reminder emails are provided, including all relevant order data. Additionally, the templates are customizable from within Magento (Transactional Emails), allowing to incorporate your wishes and represent your webshop's unique style.

Attachment support

Depending on your decisions, customers might be able to pay in advance or after shipment. Order Reminders therefore supports both the attachment of a proforma document or an invoice. Options are available to indicate which customer groups will receive which attachment.

Order Reminders: since 2009

With over 100 customers of the module, Order Reminders has been customized, fine-tuned, and updated since its first version in 2009. It includes wide compatibility, added functionality, and many configuration options, all part of customer's feature requests since 2009.

Main features of Order Reminders

General:
- Sends one, two, three or more order reminders to customers.
- The interval to send reminders can be configured as whished.
- Suports a cronjob to fully automate Order Reminders.
- Full support for different storeviews/stores.
- Orders can be automatically canceled after a given amount of days.

Email templates:
- Three example reminder emails are supplied.
- Through Magento transactional emails, reminder emails can be adjusted from within Magento.
- Different emails can be send for the first, second, and for the other reminders.

Different groups of customers:
- Groups of customers using on-account payments can be specified.
- Different email contents can be send for on-account or prepaid customers.
- PDF-attachment support for proforma (on-account) and invoices (prepaid).

Orders can be excluded as follows:
- Disabling certain payment methods.
- Disabling/enabling order statusses.
- Disabling orders manually.
- Disabling very old orders.

Customisation options and visualisation:
- Exclude weekdays from reminder count.
- Show an order's age in the overview grid.
- Add your own custom order statuses.

Feedback and testing:
- Enter your own email address to send a copy of each reminder.
- Manually send a reminder through the Magento interface.
- Manipulate the reminder-send count from within Magento.
- Send a copy of the email reminder to a customisable email address.
- Force send a reminder through the Magento interface.

Locale:
- Translation files provided in English, German, and Dutch.

Updates and support

- Purchasers of Kinento modules will get support through an email support service.
- Any future updates and bugfixes are available for free.
- Support is provided in both the Dutch and English languages.

Money back

- Kinento offers a full refund within 14 days upon unsatisfaction or incompatibility with other modules.

Changelog

Version 1.3.3 (Oct 2013)
- Added an option to consider last order update instead of order creation date as a criterium for sending reminders

Version 1.3.2 (Sep 2013)
- Improved logging to a separate 'Kinento.log' file
- Added additional user feedback
- Fixes for missing sender name and email
- Various minor bug fixes

Version 1.3.1 (May 2013)
- Added an option to enable/disable the module entirely for a store/view
- Improved multi-store/view support
- Added the "shippingdescription" variable for email templates
- Added "order_bis" as an alternative representation of the order in templates

Version 1.3.0 (Dec 2012)
- Added a user guide (including installation, troubleshooting, FAQ)
- Embedded the folder structure for easier installation
- Added debug messages when sending emails

Version 1.2.6 (Nov 2012)
- Added the possibility to exclude weekdays to determine an order's age
- Display an order's age in the overview grid
- Updated the order status list to match Magento 1.7's default statuses
- A message will now be added to orders which are canceled
- Fixed several minor bugs

Version 1.2.5 (Sep 2012)
- Adjusted the module to enable translations
- Added default locale files (translations) for: English, German, Dutch

Version 1.2.4 (Jun 2012)
- Fixed a bug where the cronjob would assume settings from the default store
- Major code clean-up
- Fixed several minor bugs

Version 1.2.3 (Jun 2012)
- Added a feature to automatically cancel orders after a given number of days

Version 1.2.2 (Jan 2012)
- Added a feature to distinguish payment types in the emails
- Set the cronjob to a higher frequency per default
- Updated the text displayed on buttons on the main grid
- Fixed a large number of minor bugs

Version 1.2.1 (Dec 2011)
- Fixed a bug that occurred when installing Magento under 'admin/admin'
- Added the variable 'invoiceid' to the transactional emails
- Fixed a bug that obtained empty email addresses in Magento 1.4.1.0
- Added an option to send mass send out forced reminders

Version 1.2.0 (Dec 2011)
- Added an option to send a reminder copy to a customisable email address.
- Added support for more than 2 reminders through an interval option.
- Added support for transactional emails. This makes it possible to edit the reminder templates from within the Magento system.
- Added an option to manipulate the reminder-send count from within the overview grid (reset, add, subtract).
- Added a button to manually send a reminder for one order, independent of filters or settings.
- Supports both Magento 1.3.x and 1.4.x through a setting
- Various minor tweaks

Version 1.1.2 (Dec 2010)
- Fixed a bug that was introduced in version 1.1.1 using Magento 1.4.1 or higher, which would prevent email addresses to be read from the Magento database.

Version 1.1.1 (Oct 2010)
- Added support for Magento 1.4.1.0, 1.4.1.1 and higher.

Version 1.1.0 (Jan 2010)
- Added a settings panel entry to in- or exclude certain payment methods from the order reminders module. Orders with a payment method not chosen will not receive any emails.
- Added a column in the overview grid to display the payment type and whether it is disabled by the setting.

Version 1.0.2 (Dec 2009)
- Fixed a bug where the filter in the grid would not perform filtering
- Added a confirmation message when sending reminders through the manual reminder button
- Added an option to perform a mass-action to enable/disable multiple orders

Version 1.0.1 (Nov 2009)
- Added new options in the configuration panel to enable/disable attachments per customer type

Version 1.0.0 (Nov 2009)
- Initial version
Release Notes

Order Reminders 1.3.2

2012-11-11 10:54:06
  • Version number: 1.3.2
  • Stability: Stable
  • Compatibility: 1.4, 1.4.1.1, 1.4.2, 1.5, 1.6, 1.6.1, 1.6.2.0, 1.7
See "overview" page for changelog. Kinento modules will always be up-to-date with the latest Magento versions.

Latest version: 1.3.2

2011-01-16 00:24:44
  • Version number: 1.3.2
  • Stability: Stable
  • Compatibility: 1.3, 1.4, 1.4.1.1, 1.4.2, 1.5, 1.6
Version 1.3.2 (Sep 2013)

- Improved logging to a separate 'Kinento.log' file

- Added additional user feedback

- Fixes for missing sender name and email

- Various minor bug fixes



Version 1.3.1 (May 2013)

- Added an option to enable/disable the module entirely for a store/view

- Improved multi-store/view support

- Added the "shippingdescription" variable for email templates

- Added "order_bis" as an alternative representation of the order in templates



Version 1.3.0 (Dec 2012)

- Added a user guide (including installation, troubleshooting, FAQ)

- Embedded the folder structure for easier installation

- Added debug messages when sending emails



Version 1.2.6 (Nov 2012)

- Added the possibility to exclude weekdays to determine an order's age

- Display an order's age in the overview grid

- Updated the order status list to match Magento 1.7's default statuses

- A message will now be added to orders which are canceled

- Fixed several minor bugs



Version 1.2.5 (Sep 2012)

- Adjusted the module to enable translations

- Added default locale files (translations) for: English, German, Dutch



Version 1.2.4 (Jun 2012)

- Fixed a bug where the cronjob would assume settings from the default store

- Major code clean-up

- Fixed several minor bugs



Version 1.2.3 (Jun 2012)

- Added a feature to automatically cancel orders after a given number of days



Version 1.2.2 (Jan 2012)

- Added a feature to distinguish payment types in the emails

- Set the cronjob to a higher frequency per default

- Updated the text displayed on buttons on the main grid

- Fixed a large number of minor bugs



Version 1.2.1 (Dec 2011)

- Fixed a bug that occurred when installing Magento under 'admin/admin'

- Added the variable 'invoiceid' to the transactional emails

- Fixed a bug that obtained empty email addresses in Magento 1.4.1.0

- Added an option to send mass send out forced reminders



Version 1.2.0 (Dec 2011)

- Added an option to send a reminder copy to a customisable email address.

- Added support for more than 2 reminders through an interval option.

- Added support for transactional emails. This makes it possible to edit the reminder templates from within the Magento system.

- Added an option to manipulate the reminder-send count from within the overview grid (reset, add, subtract).

- Added a button to manually send a reminder for one order, independent of filters or settings.

- Supports both Magento 1.3.x and 1.4.x through a setting

- Various minor tweaks



Version 1.1.2 (Dec 2010)

- Fixed a bug that was introduced in version 1.1.1 using Magento 1.4.1 or higher, which would prevent email addresses to be read from the Magento database.



Version 1.1.1 (Oct 2010)

- Added support for Magento 1.4.1.0, 1.4.1.1 and higher.



Version 1.1.0 (Jan 2010)

- Added a settings panel entry to in- or exclude certain payment methods from the order reminders module. Orders with a payment method not chosen will not receive any emails.

- Added a column in the overview grid to display the payment type and whether it is disabled by the setting.



Version 1.0.2 (Dec 2009)

- Fixed a bug where the filter in the grid would not perform filtering

- Added a confirmation message when sending reminders through the manual reminder button

- Added an option to perform a mass-action to enable/disable multiple orders



Version 1.0.1 (Nov 2009)

- Added new options in the configuration panel to enable/disable attachments per customer type



Version 1.0.0 (Nov 2009)

- Initial version

Reviews

About the Developer

This extension was developed by and is supported by Kinento

Order Reminders (Emails) 5 5 6 6
Excellent extension I needed an extension that allows me to implement a typical wholesale purchase scenario: a) A wholesale customer orders goods. b) Wholesale customers order gets approved, sent invoice and goods are shipped. c) The order is in pending payment state. d) If the wholesale customer doesn't pay on payment terms, administrator receives a notification email warning him on this. The extension provided 80% of features I needed: further diversification of customer groups to "on account" and "prepaid" customers, triggering notification emails only to "on account" customers, standard backend grid layout to track all order notifications... In addition to that, I still needed to poke around and customize for the client a few additional features and I can say that the code is just beautifully written - meaning it's perfectly formatted (which I find important for readability) and very well (logically) organized so you'll have no trouble finding your way around it. March 1, 2013
Great and professional extension! Saves us a lot of time. The customer is now automatically informed about the order and payment. Almost all customers will pay after receiving the order reminder. Also a professional programmer with great and fast support! Definitely a + July 24, 2012
It's a great extension that made me save a huge amount of hours. In Brazil we work with offline payment and customers ended up forgetting to make the payment. Now half the time the customer is informed about your order. Has recovered a huge amount of requests that would likely be canceled without the reminder. For customers who do not wish to make a payment performs the automatic cancellation after the deadline that I set up an e-mail requesting feedback and have a new opportunity to recover the order. The extension is awesome and has helped me a lot. Thanks Kinento. July 17, 2012
Great extension, really like it ... and very friendly guys. February 22, 2012
This extension should send a notification in hours, but the minumum config possible is to set it to send and notification in one day November 25, 2011
This is a great extension. We have many customers who place an order, which is never paid (either before or after delivery). Using this module, automatic reminders are sent, which saves us time, and it optimizes our cash flow because customers pay earlier. We needed some customization because we use a lot of extensions, but this was not a problem at all, it works just perfect. Thanks! February 10, 2011
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Avatar Image Url:: http://www.magentocommerce.com/images/avatars/uploads/avatar_27415262
Customer avatar
It would seem if you can send a reminder to pay a invoice you should be able to click on link and pay by credit and outstanding invoices
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peterwwjd
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10 months ago
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Avatar Image Url:: http://www.magentocommerce.com/images/avatars/uploads/avatar_223414
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Answer: 
Theoretically, yes. But that is not what this module offers: the Order Reminders module is meant to send email reminders to customers instead.
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Kinento
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8 months ago
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How to buy

Avatar Image Url:: http://www.magentocommerce.com/images/avatars/uploads/avatar_363061
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Very strange, if i click on "get extension" i'm redirected to a webpage. But there is no way to buy this extension
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AllektoSoftware
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6 months ago
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Avatar Image Url:: http://www.magentocommerce.com/images/avatars/uploads/avatar_223414
Customer avatar
Answer: 
You can purchase the module on the Kinento website (the one you are re-directed to). The exact address is: http://www.kinento.com/module/purchase.html

Please send Kinento an e-mail if you need any further help.
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Kinento
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5 months, 3 weeks ago
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