rebimol

Help Desk Integration for WebForms

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Seamless integration between WebForms and Help Desk
Compatible with:
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Overview

Help Desk Integration for WebForms

WebFormsto + Help Desk

This extension creates seamless integration between WebForms and your Help Desk. If you have Help Desk installed in your system you will get great benefit of WebForms.

Customize default Help Desk ticket and reply forms or make any web-form on your site create new tickets.

After you install this package each web-form will get extra settings group in Settings tab. Let them create help desk tickets and assign them to required department. You can always convert web-forms results to tickets with new mass action in results grid.

You`ll notice new configuration settings on Forms Settings page that let you configure default new ticket and reply Help Desk web-forms.

New field types will automatically load values from customer order history and Help Desk:

  • Help Desk / Departments. Select type field which auto loads customer-visible departments
  • Help Desk / Orders. Select type field which auto loads customer order history
  • Help Desk / Priority. Select type field which auto loads default priority list

System Requirements

  • Magento 1.3+
  • WebForms Professional Edition 1.3.2+
  • Help Desk
Release Notes

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About the Developer

This extension was developed by and is supported by rebimol

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Customer avatar
Que extensión de help desk necesitamos para usar este producto. Gracias
by
gregol
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2 months, 3 weeks ago
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