Formilla Live Chat - live chat software
Follow the installation tutorial upon installing this extension: Installation Tutorial
Formilla.com Live Chat Software
offers free live chat and premium services for your Magento store. Allow your visitors to chat with you live if they have any questions or need support on your website.
Formilla.com Live Chat Core Features:
* You can use the out-of-the-box Formilla Live Chat web interface to begin live chat immediately. The live chat button will appear on your Magento site upon installation/activation of this extension.
* Formilla.com Live Chat allows you to use your favorite live chat client
as long as it works with Google Talk
(e.g. Pidgin, Trillian, IMO
* Respond to chats on the go via your smartphone or tablet that supports Google Talk (e.g., iPhone, Android, iPad
, etc.). Our Google Talk option allows for up to four concurrent chats per chat agent.
* Enable proactive chat
to initiate an automatic live chat window to be displayed to your users
* Formilla.com Live Chat allows multiple customizations
, including the ability to setup your hours of operation
for when you appear available or unavailable, language support, attention grabbers
, and custom themes
so you can choose your own colors and skin your live chat widgets! You can also choose whether your chat button appears on the bottom left or bottom right corner of your website.
* Our language support
option allows you to customize the text of the live chat buttons, chat forms, and offline email forms. Customize your live chat widget in any language, including Spanish, French, Indonesian, Portuguese, Chinese, Hindi, Italian, and much more!
* Make sure you don't miss any chats by enabling Desktop Notifications
to see an alert box displayed every time you receive a chat. This feature currently works with Chrome, Firefox, and Safari.
* Add multiple users
to your Formilla.com Live Chat account to support incoming live chats from your customers.
* Formilla.com Live Chat automatically displays as an 'Email us' button on your site when you're offline
. You can manage offline messages through the Formilla.com Customer Inbox or on the go by using your preferred email client. The Customer Inbox comes with your account as a Help Desk solution
for managing customer email, customer feedback, prioritization, and ticket management.
* The Customer Inbox help desk allows you to search your live chat history or offline emails
by customer email address, priority, status (new, read, pending, complete), flagged vs. unflagged, and also assign an item to another user of your Formilla.com Live Chat account.
* Access your chat history
and offline emails as well via the Formilla.com Live Chat Customer Inbox help desk solution.
* Formilla.com Live Chat allows you to export your customers' email addresses
from the Customer Inbox help desk to construct email marketing campaigns via your preferred tool.
* Forward offline email submissions
from your customers to other departments or staff directly from the Formilla.com Live Chat customer inbox help desk.
* Formilla.com Live Chat gives you the ability to add private comments
to any live chat historical record in your Customer Inbox help desk.
* Formilla.com Customer Inbox help desk includes the customer's technical details
such as operating system, browser, screen resolution, etc. Also pass in custom fields for easier tracking
such as account IDs, customer IDs, name, phone, and more!