Formilla Live Chat - live chat software
Follow the installation tutorial upon installing this extension: Installation Tutorial
See a neat demo of our real-time
Visitor Monitoring feature!
Formilla.com Live Chat Software
offers free live chat and premium services for your Magento store. Allow your visitors to chat with you live if they have any questions or need support on your website.
Formilla.com Live Chat Core Features:
You can use the out-of-the-box Formilla Live Chat web interface to begin live chat immediately. The live chat button will appear on your Magento site upon installation/activation of this plugin.
Mobile Chat via iPhone/iPad and Android Devices:
Live chat via your mobile device or tablet by using our iPhone/iPad or Android apps! Install our app and simply login to your Formilla Live Chat account to chat with customers from anywhere! This feature is available with any Premium package.
Real-Time Visitor Monitoring (demo):
Formilla Live Chat real-time visitor monitoring/tracking allows you to see the number of active visitors on your website, and initiate live chats with them. View each visitor's page URL, referring site, new user vs. returning, and more. Formilla Live Chat visitor monitoring comes with any of our Premium account packages.
Language Support (International):
Our Language support option allows you to customize the text of the live chat buttons, chat forms, and offline email forms. Our Premium packages allow you to Customize your live chat widget in any language, including Spanish, French, Indonesian, Portuguese, Chinese, Hindi, Italian, and much more!
Enable pro-active chat to trigger live chat automatically with a visitor after a defined number of seconds.
User/Agent is Typing a Message...:
Now you don't need to wonder if the person you're chatting with is even on the other end! Formilla.com Live Chat keeps visitors and agents informed if the User or Agent is typing message. This improves usability and makes conversations more enjoyable.
Make sure you don't miss any chats by enabling Desktop Notifications to see an alert box displayed every time you receive a chat. This feature currently works with Chrome, Firefox, and Safari.
Custom Banners, Colors, and Themes:
Formilla.com Live Chat software Premium packages allow you to customize your chat widgets to match your site's look and feel. Change the color of the chat button/widget, chat message and font color, backgrounds, etc. Upload your own online and offline live chat images to use in your header, footer, etc. to encourage customers to live chat!
Formilla.com Live Chat offers the Use of an Attention Grabber to get the attention of your visitors! Upload a custom image with your picture or any other message you'd like to communicate. Get creative and use it for marketing promotions too!
Formilla.com Live Chat gives you the ability to stretch the width and height of the chat button, add an image to it such as your logo, and control the location down to the pixel! You get access to the CSS for the Chat Button and Attention Grabber to make it look perfect!
Chat Button Location:
Easily move the position of the "Chat with us" and "Email us" buttons and forms to the bottom left or right of your website with our customization options.
Multiple Chat Agents:
Our Premium packages allow you to add multiple chat agents to your Formilla.com Live Chat account to support incoming live chats from your customers.
Offline Email Form:
Formilla.com Live Chat automatically displays as an 'Email us' button on your site when you're offline. You can manage offline messages through the Formilla.com Customer Inbox or on the go by using your preferred email client. The Customer Inbox comes with your account as a Help Desk solution for managing customer email, customer feedback, prioritization, and ticket management.
Access your chat history and offline emails as well via the Formilla.com Live Chat Customer Inbox help desk solution.
Export Email Data:
Formilla.com Live Chat software allows you to export your customers' email addresses from the Customer Inbox help desk to construct email marketing campaigns via your preferred tool.
Forward Offline Email:
Using the Formilla.com Live Chat Customer Inbox help desk, forward offline email submissions from your customers to other departments or support staff.
Add Private Comments:
Formilla.com Live Chat gives you the ability to add private comments to any live chat historical record in your Customer Inbox help desk.
Visitor Technical Info:
Formilla.com Customer Inbox help desk includes the customer's technical details such as operating system, browser, screen resolution, etc.
Pass in custom fields from your website to Formilla.com Live Chat for easier tracking such as account IDs, customer IDs, name, phone, and more!