Support is above and beyond!
Having used Magento for the past 3 years, I’ve used numerous commercial modules/extensions from various 3rd party vendors.
It is without saying that there are almost always issues that will arise. In this case, the Mageworx Extended Orders worked flawlessly out of the box on Magento 1.7. However, because we were using multiple 3rd party extensions, we encountered a conflict with one of Amasty’s extensions.
When contacting Amasty, we simply got the run-around stating that the functionality that was missing was NOT within product support scope.
We then contacted Mageworx, and they went above and beyond the scope of their product support to integrate features that allowed their module to work with the other vendors module.
This level of support and professionalism by Mageworx is beyond reproach and when it comes to supporting their products, Mageworx truly understands the meaning of customer support.
Not only do I HIGHLY recommend this extension, but more importantly, I HIGHLY recommend this Developer!
May 11, 2013
Exactly what I needed
This extension did exactly what I needed it to do - add a value to orders when I ship them. Had to work with support to work with my store but they were easy to work with. I use MageWorx's Advanced Product Options too and it works great also.
April 28, 2013
Does exactly what it claims to, excellent support
I have spent 3 weeks looking for an extension that will allow me to do the following after a customer places an order.
1)Modify the custom options of the products. ( By the way, there is no extension out there that does this )
and the best thing is, that it using magento default Edit features ( awesome!! ).
2) Reauthorize using standard magento functionality.
3) Handle Invoices that have been created.
4)Does not create another order #.
As a bonus, this extension allowed me to:
- Modify my order grid to view products ordered
- Archive orders
- Delete orders ( which I think are recoverable )
I had an issue where the extension conflicted with another extension that also modified the order grid. Support was fantastic and made the changes flawlessly.
Will buy more from mageworx.
March 12, 2013
Incredible Product And Even Better Support
Extended orders is a must have extension. It makes any business that has changes post order placement so much easier to to manage. The support outstanding! I can actually speak to a live person. I would recommend this extension and Magworx to anyone.
March 4, 2013
Great features and amazing support
The extensions do exactly what they promise and I just had one of the best support experiences ever. Even months after I purchased the extension, the MageWorx team resolved some issues I experienced. Thumbs up for the excellent support for these extentions
February 27, 2013
I do not know why someone complaint about poor support or issues in this module. I purchased 4 extensions from mageworx and all of them worked just great. this addon doesn't void previous transactions. all my orders are placed via authorize and i haven't any issues with editing such orders and etc.
Will buy more modules from you for my clients.
Great job guys! Love you.
November 28, 2012
Product does not function as claimed and their support is terrible. I filed a complaint on their site and guess what, no response in 7 days. Order editing is awkward and buggy. Many times the original product disappears or is not editable, or the billing information is lost. Very poor product at best. Wish they would address our complaint.
November 15, 2012
The extension works great and the support responded very fast. However I would like to see orders flag feature in this extension. It will allow me to get rid of order flags from other company.
November 3, 2012
After reading all the reviews for this extension and company, I thought they were going to be outstanding to work with, Unfortunately we have ran into several issues with the extension with only a couple being resolved. Currently, the issue is not being able to capture payment after edit when the card has been authorized. Going on two weeks and multiple support tickets for completion.. we are losing money and so is our client. I would have to say to avoid MageWorxs completely.
October 23, 2012
Very nice extension with ability to edit orders without canceling original and creating duplicate. This is exactly what we needed. Support is great, very helpful and professional. Totally worth it's price. Don't forget to check their facebook page to get a discount coupon.
October 15, 2012