Non Responsive Support!!
I bought this extension along with the free FB Analytics piece and had it installed on my e-commerce website. However have been facing 2 issues ever since then:
1) When we like any product from within a product page by clicking your extensions FB like button, it posts the information to our FB feed. But when we click the product link on our FB page, it brings us back to the category page of that product rather than the product.
2) The FB Analytics extension is just not working. Its not pulling any data whatsoever no matter who many times we refresh the cron job
Opened a ticket #100001306 with Retail Evolved Support team on 22nd July. No response. Sent a reminder on 26th July and again no response. Did not expect this level of unresponsiveness from you guys. I hope you can still vindicate my faith in your product but if again there is no response, then you just lost a paying customer.
The extensions that I am using are:
Facebook Like Button + Facebook Send Button v1.6.1 and Facebook Like Analytics v1.2
July 29, 2013
Hi Guys, this extension has worked well for many months, so compliments first. But suddenly it stopped showing the like buttons on my pages. Is there a change in Facebook maybe? I didn"t change any configurations to cause this sudden problem. Your input and help much appreciated. Website: www.orgoniseafrica.com
April 30, 2012
I was just wondering that can you see especially which user pressed liked or does this module just count Shares/Likes/Comments.
I didn't find anything about this in the overview neither does the screenshot reveal this.
December 29, 2011
Not working well with 1.6. Trying to post category url to Facebook generates no images and lots of warnings with Facebook Linter tool. Disable extension, and all is well at Facebook after running url through linter.
October 2, 2011
This is a great extension. Easy to set up. Well documented. Easy to put on custom pages and locations.
April 22, 2011
Used it for my site http://www.liftheightinsoles.com and works brilliantly.
April 12, 2011
On the comment that appears on the customer's facebook page, the "add to cart" image appears instead of the product image. Also, the short description is used. How do I change it to show actual product image and the full description?
March 23, 2011
Works very well! Good web2.0 tool. Thank you retailevolved.
March 16, 2011
Just purchased this today, great work! Dead easy integration out of the box (CE 220.127.116.11), less than 5 minutes to configure.
March 4, 2011
I am having a hard time aligning the button.. and would really appreciate support for a paid extension!
December 4, 2010