A useful extension. Unfortunately there were 2 conflicts with other extension but they were fixed within 2-3 hours by their support desk. I noticed they had already made a modification so that it wouldn't have the conflict but we customized the other extension which caused the conflict.
May 25, 2015
Would be 5 Stars
Extension works and is easy to configure/understand. The only drawback is that it creates summary cards rather than product cards.
January 11, 2014
How to attach file in ticket
this is great extension. I would like to add one functionality to it. Attaching files in a ticket.
Can anyone help?
July 23, 2013
'Last message date' would be very useful
First of all, this is a nice extension with a huge potential.
Currently, with ver 1.3.2, one can only see, in the 'Sales/Order tickets' grid of the backoffice, when a customer posted the first message in a conversation (grid column 'Message date' - should be renamed to something more descriptive like 'First message date').
A column titled 'Last message date' would be very useful to see when the customer posted his latest message in a conversation.
I can't see the reason for a status like 'Pending answer' (other than as a note of the admin to himself to reply to that thread - which doesn't qualify as a status) so I believe it should be eliminated from the list of possible statuses, leaving only 'Open' and 'Closed'.
It would also be convenient if there was some filterable flag in the grid (set automatically) that shows who was the last to respond to a thread of messages (ie a column titled 'Last responder' with possible values 'Us' or 'Customer'). Status 'Open' and last responder 'Us' normally means we are waiting for an answer from the customer. Status 'Open' and last responder 'Customer' normally means that the customer is either waiting for an answer from us or informed us that all is well and thus we can change status to 'Closed'.
As an example of the above suggestions, filtering by status 'Open', last responder 'Customer' and sorting by 'Last message date' would give us a nice list of open tickets.
BTW, file 'app/locale/fr_FR/Laurent_OrderTickets.csv' exists in ver 1.3.2 but file 'app/locale/en_US/Laurent_OrderTickets.csv' does not ( one can find it at https://github.com/laurent35240/Magento-Order-tickets/blob/master/src/app/locale/en_US/Laurent_OrderTickets.csv )
June 28, 2013
Already installed. functionaly in backend, but dont seen in frontend. maybe some file/place i need to change in my: non default theme. magento 188.8.131.52.?
February 2, 2013
Clicking "Create Ticket" causes a 404 not found page to appear in v1.7
January 22, 2013
Installed and working perfectly on CE 184.108.40.206! Highly recommended!!
January 18, 2013
Blank page on clicking the "order tickets" tab problem.
Refreshed cache, logged out & in. No difference made.
November 15, 2012
Thank you for updating the newer version on this extension, but we still cannot create ticket from the "Order View". But the ticket open/closed issue have been solved. Thank you for your hard work! This extension is really useful! Highly recommend!
October 11, 2012
installation seems ok in magento 1.7, but no change in my Front or Back Office template : no new menu in syst/conf/sales ...
I refresh cache...
August 20, 2012