Not working for Configurable Product
This product does not work for configurable product types.
August 7, 2015
Is there any body in the support place ?
1. We bought this extension on Friday 03 july 2015.
2. After an installation on Monday, the 06th of July 2015, unfortuneatly we had a little problem, only mother categories appears in the drop list. (we are running on Magento 126.96.36.199).
3. So, I sent a first email to inform "jetch extensions" of the problem. NO ANSWER. Notice that I used the formula on her website.
4. I found in the readme an email address for support.
So I decided to wait 1 day and send another mail if I had still no anwser.
5. The 8th of July 2015, I send a second mail to the support.
6. We are the 10th of July, still no answer.
FInaly, we bought an extension which didn't work and nobody seems to want to help us.
As we say in French "Bravo".
July 10, 2015
The revenue totals do not add up correctly skewing the entire report. No luck trying to fix it, no response from the developer.
April 8, 2015
Works as expected, great support
This adds functionality that should be a part of Magento to begin with. Luckily, this extension steps up where Magento doesn't. Installation was fairly easy. I am pretty new to Magento so keep that in mind.
Had one issue after install. The developer fixed it quickly and sent me a new version.
Definitely recommend as it is fairly priced compared to some other extensions with the same functionality.
Note: I use Magento Community v188.8.131.52. That is not an option for the "Your Information" section of the review form currently.
March 19, 2015
Does Not Work, Developer Unresponsive.
We purchased 'Customer Performance Report,' after following the installation instructions the extension did not work at all. So we contacted the developer, paid and installation fee and had them install/setup the extension.
After generating reports the numbers were not accurate. Customers with less than 2 or 3 orders, their tax totals were more than $500 out! The numbers offered in the 'Customer Performance Report' were literally useless.
We contacted the developer, he showed very little interest in solving/resolving the issues. We asked over multiple emails if there were plans to either rectify the issue, or if not please issue a refund. He refused to answer any emails going forward and ignored all contact.
So we purchased this extension, purchased the developer's installation support, and neither are of any use as neither the extension works nor does the developer support his work.
October 26, 2014
Smaller Companies Are Best
It has been a pleasure dealing with jtechextensions. I simply do not like the big companies. You can't reach the anyone. The employees don't care and your problems are solved by public forum.
This was not my experience here. I am not as savvy as the normal person and when I sent an email, I actually got a response!
Let me say, it is refreshing that there is someone who respects customer service and making sure you are a repeat customer. You got it here.
It's that simple. Had to write...
A Better Business Bureau Company
January 22, 2014
Never got it to work
After finally installing via ftp and extensive conversations with hosting company it was determined that there are bugs within this extension that caused errors and I was never able to use it. Now I'm concerned I may not get my money back as well as the developer is unresponsive.
December 23, 2013
Do not work and support is not good
This extension gives wrong results. Numbers are not correct. Some of the figures are correct on simple products but bundle products messes things up.
Developer answered couple of our emails but not the question about bundle products. When I asked our money back because this extension just do not work as it should, we did not got any reply. 49usd is not much, but wasted time is always much more. We managed to get similar report from the Xtento´s Magento Order Export Module.
December 18, 2013
Nice report for inventory as there is not much out there for Magento. Missing key features like sort by mfg/brand and actual inventory adjustment but, will Customize internally. Manual needs to be updated as it has some wrong info on the install. Had a issue on install that report was empty and John from support quickly fixed. Kudos to him.
December 4, 2013
Works Perfectly - Great Extension
Although I had some trouble at first, the online support sorted it out within minutes of purchasing the product. Within 10 minutes it was working perfectly. Genuine profit and loss figures that also breaks down your shipping and taxes. Works great. Beware of extensions that do reports but cannot offer the profit and loss feature, as this is the main one most of us are after. Thanks Guys for the great extension!
August 1, 2013