Great extension with even better support
We moved to dotMailer last year after growing frustrated with the poor functionality of our ESPs Magento extension and haven't looked back since.
Not only are we finally able to run fully automated aquisition and remarketing campaigns based on our customer's preferences, behaviour and purchase history, but it has also really become our main CRM tool.
We've also managed to replace some other 3rd party tools we were using for cart abondonment and other email remarketing activities.
The interface is nice and easy to use, both on the Magento side where you can configure what data you want to send to dotMailer, and the dotMailer admin itself.
Most of all though we have been really pleased with how fast the support is and how responsive they have been in listening to feature requests. We've seen new functionality being added every few weeks.
March 13, 2014
A Must have extension
After trying various email suppliers for our store desirablebody.co.uk we recently moved to Dotmailer as their integration with Magento was far superior to any other offering.
The connector install was very straight forward and the technical support first class.
The synchronisation of data allows us to create unlimited segments and has greatly improved the targeting of our emails.
We've now implemented abandoned basket emails and have already seen results.
We're in the process of setting up time based triggered events so we remind customers when they are running low on a product and provide them an easy way of re-ordering.
As well as the support being great, we've been really impressed with the range of best practice material that Dotmailer provide to help you achieve the best ROI.
A must have extension
November 21, 2013
dotMailer & Magento Integration
At Cabbages & Roses we have found the magento extension highly useful and beneficial to our Email marketing. Firstly the implementation of the connector was pain free. It installed quickly and without an issue within a few minutes.
The advanced features-such as data synchronisation, abandoned baskets and product recommendations, which we have trialled using the dynamic content feature, have already achieved astonishing results-with particular reference to triggered abandoned cart emails.
Our Google analytics's integration has allowed us to monitor the impressive revenue generated by our emails in general as well as the more advanced features thanks to the dotMailer for Magento integration.
We have always received the highest quality support with dotMailer, which has remained constant throughout the integration. The use of dynamic content and utilising its features remain as being one of our top priorities at present, of which we receive ongoing support.
November 12, 2013
This module integrated ok. I still need to test sending mail.
However, I had to re-save the user permissions for Admin before it would show the configuration page (same as other modules, but still worth noting).
The wording on configuration page needs looking at as some of the fields that do match in function, don't match in terminology.
Finally, the only real problem with this module is the excessive use of imagery. There is no need to use an image on the configuration menu, and the massive banner at the top of the configuration page, which loads an iFrame from your site is not needed, especially after the module has been configured and an account provided. I have fixed it just for myself, but please make amendments to your source to make this module sit more naturally in the Magento back-end.
April 13, 2012