Great Extension - Needs a few tweaks
Great extension and does exactly what it says. A few improvements could be made however. It needs the ability to add a gift card as a free item. Many retailers run promotions of if you buy X you get a $20.00 gift card for free.
Also need the ability to add more than just one free product. Sometimes we want to do a package deal where if you buy the main item then you can get 2 of the accessories for free.
Overall, this a great extension and will be even better once they release the above functionality.
August 18, 2014
"Place Order" button has to be clicked on twice when paying with credit card.
This module is not good. We receive emails and calls everyday because customers are not sure if their order was completed. When you pay with a credit card and click on the Place Order button it recycles the product and shipping total, and then you have to click again to actually complete the order. if you are not familiar with the process it's very confusing for a first time user. We get get calls and emails everyday, so I'm sure we have lost a lot of money on orders that customers abandoned. We contacted support about this and they just gave us the runaround and said we need to get an extended support contact. Sorry but I'm not giving you more money for something this obvious that should have been noticed by the engineers when testing. If I can't get my developer to find a solution I will be looking for a better module from a better company. And I would suggest the same to any person considering this module. I would not want anyone else to loose sales and profits as I have...
August 17, 2014
Excellent Product > With greats support
The theme works great, we had an issue after upgrading to 1.9 through a few versions and their support fixed the issue within a 4 hours window.
August 15, 2014
Everything working well.
Everything working well.
But I think it is missing an image field.
August 14, 2014
Invaluable RMA extension with top notch support
We use this on Magento 220.127.116.11
If your business model requires returns as a part of your day to day business this extension is invaluable. You can make unlimited statuses with automated emails for each one which makes working with multiple return addresses a snap. This automates the entire process with the customer and saves a ton of time. There isn't enough room here to list all the features but it is packed full.
As for the support, I had an issue with it sending emails because I use the SMTP Pro extension and they had everything up and working perfectly within just a couple of hours of us submitting our support ticket. I would recommend this extension to anyone. We have been using this extension for almost a year now with zero issues.
July 28, 2014
I've tried this extension several times since its inception to its current state.
It is severely lacking in so many areas. As others have mentioned you can't segment guest orders which kind of makes the whole thing pointless if you accept guest orders like most.
There's no good integration with Advanced Newsletter either. There is some integration there, but you will find everything you want to achieve is just out of reach.
Main thing anyone would want to do is control creating segmented lists (including guest orders) to send properly targeted campaigns through mail chimp. Not achievable.
I'm sorry, but I've given AW plenty of time to make this extension worth something. But it is a waste of time and money.
July 27, 2014
Top product and outstanding support
I recently purchased this ajax cart from these guys and it is a great product, well designed and made by people who know what they are doing. The reason I have given them an Excellent score was not only because it does as described, the support and speed at which my issue was resolved was amazing.
I installed the extension myself, but forgot to remove compression from my site (Instructions cover this, but I missed the step), result : I crashed the site "stupid me was working on a live site too". Lucky I did a backup, but not having a lot of experience with Magneto until recent months, I had no access due to the error and was stuck. Got hold of support, and they went in and fixed the site and installed the Ajax cart for me correctly while they were at it.
They also noticed a couple of things my theme was doing that stopped the cart from working 100%, so they even made a couple of custom files to fix it and did not charge. I would have been happy to have paid but they said no problem. Quick fix for them I suppose, but panic for me to say the least!! Highly recommend using these guys and using this great product!!
July 21, 2014
Good Extension - But Doesn't Segment any Guest Orders
This extension will only give you segmentation based on orders from customer accounts. If you get a lot of Guest orders, they will not be segmented with this tool. For us, that severely limits the usefulness as most orders don't create an account.
July 21, 2014
Although this extension is excellent but one drawback is filter url are not seo friendly. If you will add this functionality in extesnion, It would be nice.
July 15, 2014
The top !
Always satisfied with Ahead Works.
Above being able to send mails for abandonned carts, you i can send mail on custom order status change.
Support helped me after install cause i had a PHP limit problem.
All was fine 3 hours after.
July 11, 2014