Windsor Circle a valuable part of the Pennington & Bailes Team
Professional, reliable, trustworthy, and teammate are the first words that come to mind when I think of the great service and team at Windsor Circle.
Automation and having a reliable partner like Windsor Circle is especially valuable for a small/mid size business like ours. The automation takes a ton work and time off our hands, even working while we sleep. We use the Windsor Circle dashboard on a daily basis as it gives us reliable and real time customer data to use in our marketing. Another feature that we've just started to use and are already finding it to be valuable, is the segment builder. We can create dozens of highly targeted customer segments in minutes.
We're just starting to scratch the surface of all the different features that Windsor Circle offers, and with the great team they have on staff to help make sure we're getting the most out of their program we look forward maximizing everything they have to offer.
May 29, 2015
We've been using Windsor Circle for years, and love working with them.
We highly recommend Windsor Circle.
May 14, 2015
Great Functionality, Analytics and Support
We've been using Windsor Circle for a few months now and are already seeing great results in customer retention. With the help of the Windsor Circle team, we were able to set up several automated email series for our customers which has been great for getting repeat business to our website. We are now in the process of working with them to help with our Abandoned Cart email series as well.
In addition, the dashboard and analytics Windsor Circle provides gives great insight to what, when and how our customers are buying. This has helped us develop better segmentation and other email series to better serve our customers.
Finally, the Windsor Circle team has been very easy, helpful and fun to work with. They are always available to answer questions and provide their own insight on how we can boost sales and customer retention.
I would highly recommend this extension.
May 4, 2015
Retention Marketing for Magento!
Our go to platform for retention marketing and data.
I would recommend it.
May 1, 2015
Awesome Product for Taking Retention to the Next Level
We were looking for a partner that would allow us to implement advanced retention marketing techniques without spending a huge amount of money. We evaluated all of the major ESP's with integrated services and ended up selecting Windsor Circle along with Mailchimp. The extension takes all of our daily sales data and updates our subscriber lists and populates profiles based on their purchase history, lifetime value and runs RFM analysis to determine a contact's relative value.
We have used the extension to set up a welcome series, replenishment campaigns, best customer emails, anniversary campaigns, win back series and to send single sends to specific customer groups. We get a strategy manager along with the service that helps our in house email team learn and decide what to work on next. Plus we get reporting on lifetime value and retention revenue. For the price point and feature set you really can't go wrong with this product.
March 19, 2015
Simple Retention Automation
We have been using Windsor Circle's services for the last few years and they are experts at retention automation!
We have been able to send automated emails that we would not be able to do without Windsor Circle. Things as simple as wishing our customers a happy birthday and things as complicated as notifying our customers that they have qualified for a loyalty reward have all been able to be accomplished with minimal effort on our part.
I cannot recommend Windsor Circle highly enough!
March 19, 2015
Great add on for customer retention!
We have been working with Windsor circle for the past 12 months and have setup a complete suite of automated email campaigns using mailchimp.
These compaigns include welcome series, win back, upsell/replenishment, abandoned shopping cart and best customer series.
We have seen open and clicks rates increase massively compared to the blanket email campaigns and ROI has been ever better than expected.
The support team at Windsor circle are very helpful and pro-active enabling us to get the most out of the system.
A must for any eccomerce site looking to increase customer retention and streamline email marketing activity.
March 18, 2015
Works extremely well.
I am extremely happy with this application. The support from the company has been great, and I'm able to segment and target my list extremely well. It works as described and very easy. Really, a no-brainer, and not quite sure why I didn't implement this sooner.
July 30, 2013
This is an excellent add on to Magento. We are able to highly target our customer list and send specific emails. I highly recommend MailChimp.
April 15, 2013
Windsor Circle is simply great
The Windsor Circle extension was super easy to install and we were able to launch campaigns immediately.
All of our targeted campaigns with this tool have been incredibly successful. We've targeted purchasers who meet certain criteria to get a post-purchase survey. We've also done autoresponders that remind people to purchase based on the purchase cycle of particular items. Additionally the lapsed purchaser blast we did when we first started using Windsor Circle was a great success.
The Windsor team is accessible and helpful. I love that they are based in the U.S. The previous re-marketing extension we tried was from an off shore company. Our developer wasted time trying to install it and it never worked.
April 10, 2013