Great concept but poor support and implementation
i've bought 3 products from this company - dimensional shipping, insurance groups, and residential commercial selector. Two haven't worked. And getting support for the issues is hit or miss. If Karen, the owner of the company, happens to respond to a ticket, she's thorough, clear, and helpful. Anyone else, and it's 2 weeks of going in a circles to prove that the module isn't doing what it should be, getting completely ignored, or getting wrong information. And documentation leaves a lot to be desired. Critical steps of configuration are completely missing. A thoroughly frustrating experience. Save your money.
October 31, 2013
Hello, After installation this extension, shows a blank screen on dashboard
System > Config> shipping metods.
Any recommendation or solution? Many thanks!
October 27, 2013
Easy To Install / Works As Described
Elated to find that this superb plugin works excellently and it didn't break anything. (I am on version 1.8, but used 2.7 plugin) THANK YOU TO THE DEVELOPERS!
October 24, 2013
Product Matrix - Great software, great support
These guys respond quickly to any questions you have. The fact that you have to use a csv file to control all the variables seems a bit intimidating at first, but once you get the hang of it, it is easy.
October 23, 2013
Excerpt from conversation with support:
That's now working a treat. Thanks very much for your help.
The overall experience of using Magento Go is very much akin to pulling your own fingernails out while Magento support agents tell you that the most simple and mundane tasks indeed, what would be deemed standard functionality in any other e-commerce package are impossible.
Your help here has made me a lot less likely to assault someone, throw things or jump out of a window so I thank you for that!
Excellent plugin, works a treat. The support was beyond brilliant.
October 23, 2013
Great extension and excellent support, solved our issue within a day.
October 23, 2013
Does not work in 22.214.171.124
When I installed the extension everything showed up as expected and the shipping option is available to the customer. But the prices are always wrong. It either displays the default price for procuts that have a price set or it displays a completely arbitrary price that I use nowhere in the shop.
I have a multi-store setup, maybe the extension can't handle that correctly.
October 22, 2013
Works as promised
Extension works as promised on Magento CE 126.96.36.199, even though that you have to pay for support is a bit of a downer... Installation is pretty straight forward even though you have to install it manually after you get it from their website, but that's a simple process, just copy some files into correct folders and your done...
October 4, 2013
BRILLIANT JUST BRILLIANT
If you want to ship your products with different rates this is the extension to get. We are based in the UK and post internationally. Finally we can cost our shipping as detailed as possible to get the product to the customer at the right price.
The support with these guys is just fantastic - after me being a bit dumb they repeatedly logged into my Magento and fixed my errors. Of course nothing to do with the great plugin - just me being thick!
Thank you guys - a really good extension with really good support!
September 30, 2013
I want to off this tier pricing for some product categories, how can I do that?
September 26, 2013