This extension is great for extending the default Magento table rate functionality a little further. It worked out of the box as expected, with good documentation, so I never had a need to contact the developers for support. However, if going by the quality of this extension, I feel confident that the developers would provide great support.
Thanks for this handy free extension!
December 3, 2013
Excellent support and great extension
Easy install. Works perfect, Base your shipping rates by state by weight and postcode. Excellent support also, even for a free extension, I didn't expect that much support but they have exceeded my expectations.
November 20, 2013
I'm adding a second review since I'm not able to edit my initial review. All issues have been resolved. I believe this is a good company that has great products but is having some growing pains in the support department. Once they work through them I think they'll be setting the bar for Magento extension providers. I will buy more extensions from them when the need arises.
November 6, 2013
Great concept but poor support and implementation
i've bought 3 products from this company - dimensional shipping, insurance groups, and residential commercial selector. Two haven't worked. And getting support for the issues is hit or miss. If Karen, the owner of the company, happens to respond to a ticket, she's thorough, clear, and helpful. Anyone else, and it's 2 weeks of going in a circles to prove that the module isn't doing what it should be, getting completely ignored, or getting wrong information. And documentation leaves a lot to be desired. Critical steps of configuration are completely missing. A thoroughly frustrating experience. Save your money.
October 31, 2013
Hello, After installation this extension, shows a blank screen on dashboard
System > Config> shipping metods.
Any recommendation or solution? Many thanks!
October 27, 2013
Easy To Install / Works As Described
Elated to find that this superb plugin works excellently and it didn't break anything. (I am on version 1.8, but used 2.7 plugin) THANK YOU TO THE DEVELOPERS!
October 24, 2013
Product Matrix - Great software, great support
These guys respond quickly to any questions you have. The fact that you have to use a csv file to control all the variables seems a bit intimidating at first, but once you get the hang of it, it is easy.
October 23, 2013
Excerpt from conversation with support:
That's now working a treat. Thanks very much for your help.
The overall experience of using Magento Go is very much akin to pulling your own fingernails out while Magento support agents tell you that the most simple and mundane tasks indeed, what would be deemed standard functionality in any other e-commerce package are impossible.
Your help here has made me a lot less likely to assault someone, throw things or jump out of a window so I thank you for that!
Excellent plugin, works a treat. The support was beyond brilliant.
October 23, 2013
Great extension and excellent support, solved our issue within a day.
October 23, 2013
Does not work in 188.8.131.52
When I installed the extension everything showed up as expected and the shipping option is available to the customer. But the prices are always wrong. It either displays the default price for procuts that have a price set or it displays a completely arbitrary price that I use nowhere in the shop.
I have a multi-store setup, maybe the extension can't handle that correctly.
October 22, 2013