It's about Time!!! Great Product!!
We were looking for a way to offer military discounts online without having to make cookie cutter discount codes. The problem with offering discounts before is that anyone could potentially use and abuse them.
Id. me formally troop id solved this problem by making it simple for me the merchant, and the end users as well to verify that they are reservist, active duty, or Veteran.
We can set the discount we choose for these deserving service members and at checkout in a couple easy steps they can verify and the discount automatically applies.
Working with there support team is great as well. They have helped us and answered any question that arose and made sure there product was functioning properly in our system.
I highly recommend this product to anyone looking to anyone who has wanted to offer these discounts online but was always worried about not reaching the people who deserved them most.
November 19, 2013
A Great Extension With A Better Purpose
We first reached out to ID.me when they were still called Troop ID several months ago. At that time, the extension was not supported in EE. As soon as the developers had the extension ready to roll, we were contacted by their VP of Business Development and within 3 weeks (due to our schedule) we were up and running with ID.me.
The professionalism, customer service, and developer support provided by ID.me was immensely superior to that of any Magento developer I have worked with in my career. Emails were always responded to in a timely manner. Concerns were addressed and fixed more expeditiously than I could have ever imagined.
The extension itself is user friendly and largely idiot-proof. It handles all of the details for you, so there is no need to customize. That said, we did want to slightly modify our discount section. Will, one of their developers, was expertly helpful in getting us the information we needed to have our cart exactly the way we wanted it. I have had more trouble with core extensions than I have with this.
Id.me have set the bar for Magento extension developers, and as a veteran owned, American business, their cause is as noble as their values in customer service.
I highly recommend this extension.
September 10, 2013
We've been running with this extension installed for a few months now (1.7) and we're pretty trilled with it.
Install was easy, but then there was a need to create a Troop ID account. We submitted information, expecting immediate credentials, but that's not how it worked.
We received a call back a day later with the overview - plans for smaller retailers are free, plans for folks that do thousands of transactions with service members are not. We only do a handful, maybe one a day, so the account was free.
Configuration started a little ominously as we were the first folks to run with it. We run multiple stores and the very initial versions of the addon didn't support that. A bit of back and forth with the Troop ID guys, and it was fixed.
The extension requires you to build a pricing rule, and just a tip - don't activate it on a production website until you activate the extension. The extension moderates who qualifies, and without it, EVERYONE qualifies for the discount, unless the discount is disabled.
Beyond that, we tightened up the CSS a bit and changed the image to one we liked better (they supply a few) for finishing touches.
Service members LOVE that we have this installed, and frankly, we love having it there too. It takes the hassle out of service verification for us, and allows up to do what's right - offer a discount to the US Military, the ones who defend our freedom to be in business altogether.
April 12, 2013