Terrible Support - No Resolutions to Issues
1) Customers are not able to use their Internal Credits to make any purchases via front end or back end.
2) Disabling the customer credit recharging option does absolutely nothing at all. It should be removing the option from front end MyAccount page.
Calling MageWorx support tells you to email.
Emailing MageWorx support yields no response.
INTEGRATORS and MERCHANTS BE WARE!!
August 29, 2014
This extension is very helpful, it has a lot of features and works as described.
The support has been fantastic, they solved a big issue for us.
August 13, 2014
Best support ever! Very good extension!!!
The support of Mageworx is absolutely stunning. The best support that i have ever came accross.
The Extension is extremly helpfull when managing a lot of products with the same options.. so - get this extension!
Excellent is the absolut correct word for this.
August 6, 2014
Best Extension for Complex Products
Our store sells complex configurable products: hundreds of options with dependent option sets. When we originally set it up a few years ago, configurable products seemed the best option. But suddenly we 50,000 skus for a small product line, and new products were laborious to create.
In shifting to simple products with complex options, we looked into many options, and picked this Mageworx extension as the best. I have no doubt we were right, and their post-purchase support was stellar. Professional, quick responses, best practices ... we've worked with a dozen different extension developers and Mageworx is one of the best.
July 30, 2014
Not so good
Extension does not support dependent options when based on percentage instead of fixed price. We think it should support this as being a default option in Magento.
Mageworx promised an update to fix this within two weeks, this was last april. It's now july 15 and nothing yet. For a 250 dollar extension I expected a little more support then this. For our client the extension is still useless.
July 15, 2014
Full of bugs and bad support
Bought this extension 45 days ago. Since day 1 I'd been dealing with customer support trying to make it work.
This are the mayor issues that I found:
1) Support takes at least 24hs to answer a ticket, no matter how critical they are. Almost every time, ticket answering does not involve a problem solution (I'm struggling with the same issues since first day).
2) Documentation says one thing, extension do another. Credit rules to give credits as an order % does not work. Period.
3) Big issues claimed to be fix with release 2.6.3 (as minor bugs!!), are not. Even worst new ones appeared.
4) Dont waste your time trying to reach developer by phone. All published numbers points to the same machine, which tells your to report a ticket...
5) Demo site does not use extension latest release (dont know why). I'd point this to developer and he admitted it, but never updated it.
This could be a great extension if only works as its tell.
July 14, 2014
Needs tweaking. Great support!
I had problems with donations and configurable products. MageWorx was able to log into my back end and fix it. I also ran into an XMLHTTP request header issue. Something to do with cross-domains. But they fixed it as well and all is well.
Round-up for charity feature is a nice little addition and should help our company donate to people around the world.
Recommend. Thanks MageWorx!
July 1, 2014
The extension is very useful for our needs. We are much more effective with it in being able to quickly look up and review orders. But the support and customer service provided by MageWorx is absolutely outstanding. Our need for customer support stemmed from customizations and other plugins but Mageworx worked with us and made it work! They have consistently have taken care of our issues and have been wonderful to work with.
June 9, 2014
The best custom options module!!!
Great module. This is the best module of all which pretended for custom options module and depends management. You can do everything with this module - manage depends btw fields, add pictures, create color switcher! It is very powerful - You can define CSS class for every field and you can do everything!!! Congratulations for the team!
Support is good but sometime I have to wait more of 24 hours, but they always give me the answers!
5 starts goes to MageWorx!!!
June 5, 2014
The worst module and support ever
Purchased module Shipping Suite Magento from this company, they destroyed my site after accessing to it, module was not ready for releasing and waited months for fixes, after all not working and they refuse to refund and don't reply to emails and tickets support.
June 4, 2014