Terrible Customer Support
The plugin is very easy to install, but I find the user manual to be VERY underwritten. I've been having issues with this plugin and Magento 1.8.1. I went to their website and tried to find a phone number, but one isn;t listed. I then sent in 12 requests for help from their contact for on their website, I never received reply. They literally have no way to get ahold of them if problems to arise.
After this lack of customer support, I wish I would have purchased another plugin. If you're looking for good customer support, I wouldn't recommend this product at all.
April 1, 2014
Dont read this if you are my competition!
We recently bought and installed this extension and we are thrilled with the amount of time and work it is saving us! Prior to buying it i had questions as to whether it could do want we needed for our magento store. I emailed customer service "Derrick" and got prompt responses to my emails. I had my own web guy buy and install this for me and afterwards Derrick was still happy to answer my new questions and gave me tips to set it up for what i needed. For our application we are using the "manual" drop-ship feature because we often change who we ship from based on the order make-up.
The extension was easy to set up and within a few minutes i was running test orders. The following morning we already had it in use! I highly recommend this product and the professional service we got with it!
March 26, 2014
Exactly what i need. Simple yet very advanced.
I've purchased this extension for one of my, yet to launch, magento stores. It fully automated my dropship process. Wich in my other stores is not automated and cost me a lot of time.
I had some customisation done on a complex csv template wich had to contain more then standard magento information.
Support is great. The guy helping me really knew his way around in magento and gave me some top tips concerning other parts of the shop and good extensions to purchase.
November 30, 2013
We have problem with this extension.
It should automatically split the order among several suppliers but very often automatic match is failing.
We asked for support without success.
Actually I will not reccomend this product.
November 13, 2013
Works like a charm
Works 100% on our 1.5 install. Had small issue with https version but the developer resolved it within a day.
Makes it very easy to send review requests with direct product link in the email.
August 8, 2013
After a few stumbling blocks in the path to deployment, I contacted Derrick at Magextended and was able to find some resolution to the questions I had. The extension is built very well and I would have to give props to Derrick for developing a solid extension.
It is fantastic when you are able to have vendors log into your website instead of you having to send them information!
Thank you for the help!
March 7, 2013
Simplify and automate with this extension
As a web development agency we purchased this drop-shipping module for one of our clients in order to fulfil the need to send orders and packing-slips directly to their suppliers.
The module has the facility to send emails, PDF’s and XML (any combination) to suppliers directly according to each supplier’s requirements. Each email and PDF can be customised individually by supplier to meet the varying needs of different suppliers. The levels of flexibility offered by this module make it superior to other similar extensions (some of which are considerably more expensive and with less functionality).
The support offered by the Magextended team is excellent and they are prompt and friendly in responding to email requests. We had a number of pre-sales queries which were answered quickly, and they also agreed to perform a number of customisations for us which helped us to roll out this extension successfully for our client.
We have a number of other e-commerce clients who are looking to set up Magento stores and based on the success of deploying this module we will most certainly be recommending it for other clients in the very near future.
This module greatly simplifies and automates a site’s e-commerce workflow and we highly recommend using it.
March 7, 2013
Great extension, great support
I bought this extension on monday and had it installed by Derrick on the same day. I start using it right away. For one supplier i needed some custom functionality. This was added for free. Support was steady and effective. Without doubt i wil recommend this extension to my fellow shop owner.
February 19, 2013
Very nice product. The installation and configuration of the extension is very easy, we love this tool. Our daily business in dropshipment would be revolutionized, because this extension does what we estimate in very important points. The automation of the workflows would be solved wonderful. And all this things and more we could by for this price - nice.
And we love your support service, you are very helpful.
February 6, 2013
Extension worked straight out of the box, easy to understand and well built.
Offers great flexibility and the best support I had so far.
Had to customize the code to offer more options to my customer and Derrick helped me out big time.
Oh, and one more thing: never been charged for the support and they didn't try to rip me off by "stealing" the customization to charge me money for it.
Thank you again, especially for Derrick
February 6, 2013