Excellent extension and spectacular support
Using this extension to collect customer comments when they place an order. The instructions for installation are step by step. When we had a question, the support team was quick to respond and very knowledgeable about both their extension and Magento. I recommend their products!
July 28, 2015
It only halfway works
It will email some abandoned carts, but it looks like it only catches about half of them and sometimes it will email the same customer multiple times, which can be quite annoying. We actually had to uninstall it because of this issue
July 12, 2015
The extension is just as described. What stands out is the support, "very good" doesn't describe it...I really put them to the test you could say and they went the extra mile again and again, many thanks!!
July 10, 2015
Do not use
Terrible module. Do not use. The documentation is like it was written for a different plugin. File paths that don't correspond to the actual structure of Magento. After figuring out which folders to deploy files to (different from what the the documentation says) we got some elements to work but not all. Eventually gave up and moved to an alternative plugin.
July 1, 2015
Customer support is dreadful
The extension seems quite handy so we've bought this extension quite some time ago. Soon after installing, it seemed there's a conflict with the Magento theme Ultimo, it uses the Infortis Brands extension.
After contacting the FME Customer Support, I had to pay extra for customizing the extension so we could use both brands extensions at the same time. Understandable, so we didn't have a problem with that.
After the customization, the original Brands extension did not work anymore. After emailing back and forth for months, no one seems to understand what is going on and ask me if I still have the customized files because they don't have it anymore.
The customization never worked as it should, we've decided to give up.
Worst customer service I've seen in a long time.
June 30, 2015
Installed easily and ran well, however I noticed that bundled product pricing was not displaying the correct price in the categories. The developer worked with me and on my store to get it to display the correct price. I am glad that they took the time to work with me to get it working as expected. Very happy customer!
June 23, 2015
Does what it says and still the team support FME is fantastic!
Congratulations for the work.
June 18, 2015
This is a pretty good extension - nothing really competes with it currently. We needed a tweak made to the extension and there was a small additional cost but they were willing to make the change and delivered it pretty fast. Also needed another tweak after that which they didn't bell separately for which was pretty generous of them. I'd recommend their company for extensions.
June 17, 2015
I recommend it
Very good plugin. I am very happy with both the plugin as the attention of the support team. Perfect if you have a multi-store. I recommend it.
June 16, 2015
NOT HAPPY - URGENT REPLY
I'm actually quite frustrated now - I have just purchased the product and the payment has gone through but in the middle of installations I was kicked out of your website and could not log back in to download or do anything - I tried password change request on your website, I tried calling you but I was met with dead end every time.
Also I never received any email confirmation for my payment.
Guys, can you please look into this for me and get back to me asp with a solution?
I already sent you an email through your website with payment transaction id.
June 6, 2015