Great Product worth the investment
This product was simple to install and easy to setup and very straight forward. I had to contact them in regards to questions and they where quick to respond and quick to help me. They stood behind their product and IMHO provided great customer service!
March 3, 2015
Excellent module, excellent support
We purchased this module to use on a customer site and though it performed exactly as described. We were unable to use this module due to unforeseen requirements, and the customer service department went above and beyond providing us with a refund for our purchase. We really appreciate their support and will keep them in mind for future purchases.
I would recommend both the module and its developers to other users.
February 26, 2015
Good system. used it everyday
Good software, had a few installation problems but the installation was done smoothly (paid for installation) and the bugs sorted. Stable once up and running, been using it without a hitch since it was installed.
December 22, 2014
The folks at CH are incredibly knowledgeable and friendly.
I had some issues with a conflicting module and they got into my code and sorted me out for a nominal fee.
December 22, 2014
Highly Questionable Bugs
This is our order number #1400004393 :
We use magento 1.9 and have resorted to this extension as the demac extension has not been tested for 1.9. i have not tested the demac extension so dont take this as a negative review as an endorsement for them. I put an alternative solution at the bottom of the review for magento community merchants in need of canadapost shipping.
There are many bugs with this extension.
1- regular parcel cannot be added as free option. this is a clear bug as the same method to add free shipping can be applied to expedited shipping for example.
2- if shipment is put in manifest (before transmitting), they can be removed but with many error msgs. Then when the shipment is removed (before transmitting manifest), one will see that they are removed, but when the manifest is transmitted all the shipments that have been removed will transmit as well. this bug will create a process nightmare as you will pay for all the shipments that have been transmitted (in our case 30 extra shipments in one day).
3- shipping labels come out in random order effectively requiring a seperate process to match shipping labels to packing slips.
4- packing slips cannot be printed in the same place as the shipping labels, creating another process nightmare as each order needs to be checked and cross checked manually.
5- adding coverage option, which is what this extension claims to have on top of the demac extension makes the extension work inconsistently.
6- test mode does not work consistently, so trial runs have to be done in live mode to ensure all is set correctly.
7- If you click anything more than 10 shipping labels at a time to be printed (in our case in one day 70) it will not print all checked labels ( in our case 52). this number is not consistent either as everytime the print option is pressed another number of pages are printed. This is unfeasable for any process in any business.
The worst of all is that the company takes about 48-72 hours on average to reply to an email. until today we have brough many of these bugs to their attention with long emails and screen shots and in some cases logs, but generally we do not receive more than one line back that will not take more than a few mintues. there is no customer appreciation, initiative or service.
Please note we have dealt with aheadworks, schogini and some other companies based in eastern europe and idia that are much more responsive so this is not the norm.
This extension has not been tested to work in a business process and is therefore more of a beta in our opinion. It is disappointing however that it is listed here on magento connect.
I would highly recommend that any magento community merchant use matrix rates in combination with order cup and stay away from this extension as it will waste your time.
Thank you for your attention and I hope this review was useful.
December 17, 2014
Great module with great support
I installed the module and had few issues with the configuration, opened cases with their support and we have finally solved the issues.
That is what I want when I buy a third party module.
I recommend it without a doubt.
December 4, 2014
Excellent Customer Support
Submitted a request for support because we bought the wrong extension and received a response within 1 hour. Now that we have proper extension, it works great as advertised. Would definitely recommend!
November 10, 2014
It was easy to install, but we encountered some problems running it.
Talked to the customer support and they found that it was a problem on our Canada Post account.
They offer a great customer support service.
November 7, 2014
Magento ver. 184.108.40.206
Installed smoothly without the instructions. I should have read the instructions because this caused an error that they later helped solve a couple days later. Result? Another client is now pleased with this extension - so I am happy too. More than a few of our clients are now using this extension. One client pushed $1M through the older version of this extension without issue. Our shop has no problem recommending, installing and/or supporting the Canada Post extensions by Collins Harper. They are 'The Boss' when it comes to Canada Post & Magento integration.
September 30, 2014
Works and Easy to Install
Following the instruction from their online video, I installed the payment processor on the first try with only a tiny bit of trouble. The payment gateway URL was incorrectly described.... they've since updated it.
Once in place, the gateway works as described and is powering our ecommerce store.
My only tiny complaint is that the developers work regular business hours... so over a long weekend, its impossible to get support. Even IT workers deserve a break though! And you can pay extra for priority support via skpye and other methods.
September 4, 2014