Great Product ; Awesome Support!
We chose Bronto because it is a Magento extension and full service email platform. The installation done by Jeremy @ Bronto was seamless with no work required by us, the merchant.
With the extension up and running 100%, we are now sending automated, transactional & marketing emails and are happy with the return we are seeing.
August 1, 2014
Everything Promised... and More!
We've been using the Bronto Extension with Magento EE for about two years now and we absolutely love it! It's been (and will continue to be) a very important tool in our e-marketing arsenal. One of our favorite features (among many) is the ability to segment our contacts based off of RFM data that the extension collects. With this feature, we've been able to send extremely highly targeted email campaigns based on Magento customer data.
Also worth noting: The Magento development and support team at Bronto is terrific. They are extremely responsive and were willing to help us out with questions and other unique instances we had with our install.
The Magento + Bronto combination delivers everything promised and allows us to stay ahead of our competition.
July 30, 2014
Solid extension, managed well
Bronto's extension for Magento is as solid as they come. They offer a lot of out of the box features built directly into the extension that allow merchants to get relevant with their email marketing almost immediately. Plus they also offer a host of support services to get merchants up to speed on how best to leverage the extension and the Bronto toolset at their disposal. Bronto has brought management of this extension internal, which is atypical for the market and the quality of the code is evident in this change. Whenever there is an issue they are also quick to reply with either an answer or a patch. Highly recommended.
July 29, 2014
Great Product - Great Customer Support
Bronto provides rich analytics and interfaces great with our Magento instance for cross communication.
I highly recommend this product. The customer support is fantastic.
July 25, 2014
A Great Time Saver
Custom Service Hardware worked with Jeremy at Bronto for the installation and initial instructions. Installation was seemless. Jeremy was very responsive to any questions or problems we encountered while learning the bronto/magento extension. This is changed our business. We are now sending immediate API emails letting customers know the moment their order has shipped and the tracking information they need - all automated. Because of the amount of products we sell, we have been able to coordinate magento and bronto to such a point that automated marketing emails flow based on products ordered. My role as a marketing manager has gone from endless searching of data bases to letting bronto/magento do it all for me. Thanks Magento and Bronto!
July 22, 2014
Excellent Customer Support
We choose to have Bronto's tech team install the Bronto extension so we could be satisfied the integration was running 100% correctly.
Jeremy performed the installation and was extremely knowledgeable and a pleasure to work with.
The Bronto platform is running well and we are already seeing a return on our abandoned cart emails. We still have many additional marketing messages to implement and are confident we will receive a very profitable return on our investment.
July 7, 2014
easy and fast installation
My business chose Bronto as the highest standard of excellence for an ESP; and we were not disappointed with the installation and implementation. Our developers were thrilled with the smooth transition, and even commented that Bronto was the easiest company they have ever worked with for this type of project. Ask for Jeremy at Bronto - he was incredibly knowledgeable and made the migration and installation painless.
May 19, 2014
Top Notch Integration & Support
Bronto is very well integrated with Magento and is very feature rich. The support team was with us every step of the way. They made switching ESP's a breeze and even helped implement additional custom requirements for us where necessary. A+
April 16, 2014
Solved our abandoned cart problems
We were having a lot of problems with the default abandoned cart functionality in Magento. This extension along with Bronto's email delivery system solved all of them. Maybe we got lucky, but we installed and configured this in about a week, and are now sending welcome emails, order confirmations and cart abandons through Bronto. Product review reminders are next.
The extension is a bit complicated to learn at first, but is very powerful. Bronto was helpful in getting it configured. I'm seeing all our data make it over to Bronto without a hitch - including email revenue tracking which is nice.
Overall, I'm pleasantly surprised at how smoothly it went. The Bronto integrator said this latest release (2.2.2) was working really well for everyone they installed it on, so maybe previous versions still had some bugs.
March 26, 2014
Not reliable extension
We have been using Bronto for over a year. Bronto platform itself is great. However, Magento extension is full with glitches and don't recommend at all. Yesterday, Bronto API site is down and it is effecting our site as well. It is surprised to us and it should not be effecting us at all. Poor design.
Over a year, we have about 15-20 issues. Cost us countless time and frustration. Auto sync is not reliable. We had to manually cross references data time to time.
Overall, extension is poorly designed. Today, we already removed extension and we will use other method to sync data.
February 16, 2014