Brightpearl terms and conditions don't take any kind of responsibility of their bugs.
They force you to use their accounting software which means if they go down you go down!
They said they provide a kind of back up but actually this needs to be proven how.
They don't provide a full RMA as they promised and also they advise you to get third party firms which are NOT Magento approved.
After several conversation I strongly suggest to see other extensions in Magento.
If I can suggest a good ERP solution might be the best things to approach which means you will have your current Accounting software and get a separate solution for managing Amazon, Ebay etc. orders through a good Magento ERP solutions:
March 13, 2014
Essential for growing businesses!
I am writing a follow up review to my negative review a few months back.
Brightpearl have addressed my issues and I am now successfully using their system for order processing, accounting, stock control and purchasing.
Integrating with magento is very easy.
There are improvements to the magento integration that would be welcomed but it works well as it is.
Overall I am happy to be using brightpearl and would recommend the software.
February 5, 2014
The best I have used!
Having used a few different systems over the past 10 years (Netsuite, Actinic/Sage) coming to BP has been a breath of fresh air. The system is very easy to use, has great functionality, looks good and does what it says it does (unlike some others).
I love the fact that they update the software every couple of weeks and its not just small updates which is great. Things like the Amazon connector have been a godsend and as it works with multiple Amazon channels, .com, .co.uk etc as well as linking to multiple ebay and magento stores, it is fantastic to finally have a system that updates multiple channels effectively.
To top it all off the support is first class. Bugs, which as far as I've seen are rare, are fixed quickly and support cases are answered within an hour and usually solved within 24hrs. Well done BP team.
It certainly works for us, we have plenty of scope to grow and I personally would wholeheartedly recommend Brightpearl
February 5, 2014
Stock control that grows your business!
Brightpearl allows us manage several areas of our business from one central place making us more efficient.
Generally we’re more organised as a business. Brightpearl is easy to use, clean and intuitive. The responsive system helps us manage our inventory, purchase orders, customer data and a key strength for us - our accounting. Being able to see a live profit and loss statement of the business on a daily basis is amazing, it’s very useful for making business decisions.
Brightpearl has allowed us to grow our business even further over the past two years. It’s a great investment for us. We save about £10,000 a year just on accountant fee’s. Brightpearl is a powerful multi-channel e-commerce software with in-depth and real-time accounting and reporting functionality.
Brightpearl has helped us keep track of orders which in turn helps us keep our customers informed and updated. Our customer service has improved, we now see a 98% positive feedback score from our customers.
We now have more time to spend buying and sourcing new products for the business. We can look for the best products at the most reasonable prices. All our business processes are well organized and streamlined. Particularly our purchase orders and VAT returns which were time consuming and painful areas of the business before. Life is simply, less complicated.
With Brightpearl we can efficiently run and manage www.NaturalBabyShower.co.uk whilst also running another business and looking after a family.
January 30, 2014
Solid Package for Young Company
Highly recommend if you're a young company just starting out and need 1 package to do it all. Super reliable. I have very very rarely I run into a problem accessing the cloud. Giving a 4 only due to lack of integration with Magneto custom fields, which was really important for us.
Robust - Inventory mgmt, CRM, & acct.
Implementation - simple & plays well with Magento and ShipStation. Setting it up is simple
Guides & Support - Support guides actually answer questions you have. Support is responsive
You can't customize everything, which in the end is fine. We had issues with importing custom fields from Magento. The ability exists but our checkout is customized to the point where it doesn't really work for us even with the new feature.
Like other reviewers have written, there will be things that can be frustrating with how it works but I would imagine that will be the case with any package...
September 26, 2013
Magneto Community users BEWARE!
I am writing this brief Brightpearl review for potential Magento Community users who are considering using this magento order processing software.
I have been using the system since June 2013.
They have not given me one example of how a magento community user is using their system.
The order processing workflow is a nightmare!
Their is no way to differentiate between orders that have been paid and orders that are not paid.
I think the problem is that brightpearl downloads orders before magento gets a response from payment gateway resulting in it downloading abandoned orders and attempted orders
The only way to process an order manually paste order references into your payment gateway to check if payment has been made.
This is awfully time consuming and not suitable for a business with more than 20 sales per day.
The only good thing about this software when used as magento order processing system is the accounting, stock control and Purchase order features.
Brightpearl do not go out of their way to help you resolve important issues.
I have been struggling through this software since middle of June 2013 and have yet to been given an acceptable solution.
If you have a large database of a 1000 skus or more then you should seriously think hard before signing up!
After spending £3k on implementation services and roughly £300 per month to use the system I expect alot more help than this!
I am incredibly frustrated and would not recommend the software to anyone who is a magento community or enterprise user.
Hopefully brightpearl will resolve my situation.
August 8, 2013
Being a solid, and frustrated, quickbooks user for years with multiple businesses I knew it wasn't for me. Quickbooks never actually gave us the solid #'s we needed for our e-commerce, drop-shipping, businesses. After trying about 40 software trials I was not satisfied. Once giving up, I found Brightpearl. I was hooked....in LOVE! It's all the small things that come together. This it the first year that we actually have up to date, REAL numbers! The integration with MagentoGo is solid.
November 23, 2012
We run our entire business around Brightpearl - sales, accounts, orders, purchases CRM - its all managed under one single login with changes in any department automatically reflecting across the company. The integration into Magento is completely seamless once setup, with orders, prices, contacts all synced automatically. By far the best platform we've used.
November 22, 2012
We started using MagentoGo for small biz startup. Connecting to Brightpearl was a critical next step.
Order fulfillment, inventory mgmt, accounting, multi-channel sales mgmt. and CRM are now fully integrated in one place. We have drastically increased efficiencies. No more fragmented processes. No software to purchase or maintain, & no more painful upgrades. Brightpearl does it.
We can now focus more on direct business growth activities and building a progressive work environment.
November 22, 2012