deskpro

DeskPRO Integration

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Integrate with the DeskPRO help desk to see customer support requests within Magento and allow single sign on.
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Magento Connect 2.0

Magento Connect 2.0

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Overview

DeskPRO Integration

This extension integrates information from your DeskPRO help desk system, allowing you to quickly see your customers' support requests within Magento. When viewing a customer in Magento, you will be able to see corresponding users in DeskPRO and their support interactions.

This extension also enables cross-domain and cross-server single sign on features for Magento and DeskPRO. When a user visits DeskPRO, if they are logged into their Magento customer account, they will automatically be logged into DeskPRO (with a user being created automatically, if needed).

Requirements: DeskPRO v4 (downloadable or cloud), Magento 1.6.x or 1.7.x, PHP with cURL support.

What is DeskPRO?

DeskPRO is a powerful yet simple help desk system. DeskPRO allows you to manage tickets, email and knowledgebase articles, have live chats with your customers, and collect feedback and suggestions.

DeskPRO has two versions: a downloadable version that can be installed on your own servers, or a cloud version where you don't need to worry about any servers or technical setup issues.

Installation

  1. Install this extension in the standard way.
  2. Return to your Magento admin panel and go to System > Configuration.
  3. Go to the DeskPRO API second on the left. (Note: if you get a not found error when clicking on this section, log out of the admin panel and log back in.)
  4. Enter your DeskPRO Root URL. This is the full URL (including the http:// or https:// prefix) to the directory containing your DeskPRO installation, such as http://example.com/deskpro .
  5. Enter your DeskPRO API Key. This can be retrieved via the DeskPRO admin panel via Apps > API Keys.

Now, when you view a customer in Magento, you will see a DeskPRO tab on the left. This will contain information about corresponding DeskPRO users and their support interactions.

Release Notes

DeskPRO Integration 0.2.0

2012-09-28 14:17:03
  • Version number: 0.2.0
  • Stability: Beta
  • Compatibility: 1.6, 1.6.1, 1.6.2.0, 1.7
You must be registered and logged in to get extension key.

Magento Connect 2.0

Magento Connect 2.0

This version adds cross-domain single sign on support, which means that users logged into your Magento installation will automatically be logged into DeskPRO (with a user created as necessary).

The DeskPRO data included in the Magento customer view now includes chats.

DeskPRO Integration 0.1.0

2012-09-26 08:35:35
  • Version number: 0.1.0
  • Stability: Beta
  • Compatibility: 1.6, 1.6.1, 1.6.2.0, 1.7
You must be registered and logged in to get extension key.

Magento Connect 2.0

Magento Connect 2.0

Initial version integrating basic information from DeskPRO.
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About the Developer

This extension was developed by and is supported by deskpro

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