adamdorrell

CustomerGauge Net Promoter System Integration

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Automatically capture Net Promoter feedback after each order through the CustomerGauge system
Compatible with:
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Magento Connect 2.0

Magento Connect 2.0

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Overview

CustomerGauge Net Promoter System Integration

This extension allows businesses to integrate their Magento sites with their Net Promoter program, running on CustomerGauge.

Using this extension, Magento customer order details are sent automatically to CustomerGauge after each completed order using the CustomerGauge API. Customers are automatically emailed after a period of time (usually set at 7 days) and invited to take a small Net Promoter survey. Non-respondents are sent a reminder email.

CustomerGauge then manages follow up with Support Staff, tracking issues until completion.

Features of this plug-in:
  • Select field mapping (both Magento and CustomerGauge)
  • Manual "push" of data to CustomerGauge using the Sales screen for as many orders (useful for historical orders on first time use)
  • or select Automatic to "push" all orders upon completion.
  • Select CustomerGauge development or production environment.


Other features of CustomerGauge:
  • Real-time tracking of Net Promoter Score and customer comments
  • See how you are improving your loyalty score based on targets
  • Comments are actively tagged by customers (or your staff)
  • push comments to the right people in your organisation automatically based on rules
  • workflow suite to keep track of customer service issues
  • "Revenue Accelerator" allows you to segment customers based on revenue into loyalty categories (Promoters, Detractors etc)
  • Fully specified email marketing module
  • Testimonial Management and Publishing system
  • Multi-language, localised system


Many other Net Promoter features - see www.customergauge.com for details.
Release Notes

CustomerGauge Export from Magento, 1.6, 1.7, 1.8

2013-10-01 09:48:47
  • Version number: 1.1.2
  • Stability: Stable
  • Compatibility: 1.6, 1.6.1, 1.6.2.0, 1.7, 1.8
You must be registered and logged in to get extension key.

Magento Connect 2.0

Magento Connect 2.0

Now tested on v1.6, 1.7 and 1.8.

CustomerGauge Export integration sends order information from Magento to CustomerGauge Platform.

In this version we include two methods of upload:
  • 1. Manual upload from Sales screen (select CustomerGauge export)
  • 2. Automatic upload (choose from a list of actions, usually "Order Status Complete")

You have choice of sending to a CustomerGauge Production or Development instance.

Currently tested on v1.7 (1.5, 1.6, 1.8 validation will follow)

CustomerGauge Export from Magento

2013-09-30 14:44:50
  • Version number: 1.1.1
  • Stability: Stable
  • Compatibility: 1.7
You must be registered and logged in to get extension key.

Magento Connect 2.0

Magento Connect 2.0

CustomerGauge Export integration sends order information from Magento to CustomerGauge Platform.

In this version we include two methods of upload:
  • 1. Manual upload from Sales screen (select CustomerGauge export)
  • 2. Automatic upload (choose from a list of actions, usually "Order Status Complete")

You have choice of sending to a CustomerGauge Production or Development instance.

Currently tested on v1.7 (1.5, 1.6, 1.8 validation will follow)
Reviews

About the Developer

This extension was developed by and is supported by adamdorrell

Q&A
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