TurnTo Social Commerce Suite
WHY RETAILERS & BRANDS CHOOSE TURNTO FOR SOCIAL Q&A
Our SaaS-based system provides the most powerful engine for getting FAST social answers to questions shoppers have about products (along with answers from experts at the store and brand). The entire Q&A dialog resides on the product page, serving as a knowledge base for future shoppers and providing SEO benefits to the store.
Secret to Success
The key to delivering lots of fast, social answers is our patent pending Active Outreach™ model, which emails each shopper question to a selected group of past customers who actually bought the item. Coupled with our advanced moderation features, this approach delivers a social answer to most questions in under one hour and 4-5 social answers within 24 hours.
- Conversion: Shoppers using TurnTo convert at a 3-7x higher rate, typically accounting for 5-15% of all orders.
- SEO: Social Q&A generates 2-4 x more UGC than reviews. Some stores credit TurnTo for a 20% increase in organic search traffic.
- Loyalty: First-time buyers who interact with TurnTo Q&A are 15-40% more likely to make a repeat purchase.
• Checkout Chatter: Capture positive-sentiment comments from buyers at checkout and display them throughout the shopping path with feed widgets and pinboards.
• Mobile Support: We make it effortless for stores to enable the full Social Q&A experience for mobile shoppers.
• Syndication: TurnTo’s interactive syndication brings Q&A to life on brand and content sites while driving fresh traffic for merchants.
Beyond the product
• Straightforward integration
• Advanced backend tools
• Support team dedicated to our customers’ success
Adding TurnTo to your Magento store is a snap.
To set up an account with TurnTo, email us at email@example.com or call us at 800.491.7876.
TurnTo-for-Magento Implementation Instructions
Check out our Magento Demo Store here
To learn more, email us at firstname.lastname@example.org or call us at 800.491.7876