cmsfruit

Ultimate Live Chat

  • Popularity Score 375 Popularity Score

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Add live chat support and real-time monitoring onto your Magento website with UltimateLiveChat.com!
Compatible with:
This extension is currently unavailable on Magento Connect. Please contact the developer.

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You must choose from Magento Connect Version 1.5.1.0 or 2.0.
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Magento Connect 1.0 change

FREE
Overview

Ultimate Live Chat

Ultimate Live Chat is a Magento extension that adds live chat support and real-time monitoring capabilites onto your website.

Please refer to the following page for installation steps:
http://www.ultimatelivechat.com/support/documentation.html?q=%2Fsupport%2Fdocumentation.html&start=3

For more information, check out UltimateLiveChat.com.

Features

* Live support for all your websites - Provide live support for all your websites from the convenience of your desktop.
* Real-time website monitoring - Monitor your visitor activity in real-time.
* Detailed visitor information - View detailed information on your visitors including but not limited their geo-graphical location, referring website, operating system, web browser, pages visited, visit duration, and more...
* Unlimited operators - Enjoy the benefit of unlimited operators!
* Unlimited chat sessions - No restrictions on your chatting abilities what so ever!
* Proactive chat capability - Engage in a proactive chat session with any of your website visitors.
* Magento User Database Native Integration - integrates with built-in Magento user database to display registered user information.
* Route livechat requests - Pre-define which operators will receive a request based on a specific criteria like the visitor's country.
* Supports multiple websites - Provide live support and monitor all your websites from one application.
* Ring operators simultaneously or in order - Ring all the operators at the same time or in a specific order.
* Leave a message - Allow visitors to leave you a message when you are offline or when a chat request is declined.
* Typing status notifications - Shows typing status indicators for the visitor and operator so you can know when someone is typing.
* Email session transcripts - Send the entire livechat session transcript in an email.
* Transfer chat sessions - Transfer chat sesisons between operators.
* SSL Secure Communication - Use a secure encrypted communication protocol.
* Global & operator-defined canned responses - Pre-define common responses for operators.
* Identify registered users - View a users registration details.
* View chat history - Search or browse your chat session history from within your admin panel or from within the operator desktop application.
* Fully customizable - Completely customizable with opensource files.
* Custom branding - Custom brand JLive! Chat and re-distribute to your clients or website users.
* Portable - Operators can be located in different geo-graphical locations and timezones.
* Operator to operator chat - Chat with other operators.
* Operator permissions - Assign specific permissions to certain operators.
* Proxy support - built-in proxy support for the desktop application.
* Professional user-friendly interface - Enjoy a professional and easy to use interface for you and your clients.
* Quick & easy installation - Enjoy the benefits of simplicity! Easily installs through your Magento admin. You can be all setup within minutes!
* Supports many languages - Including but not limited to: English, Czech, Chinese, Dutch, French, German, Hindi, Italian, Indonesian, Spanish, Japanese, Portuguese, Russian, Romanian, Malay, Polish...
* Compatible with Windows, Mac, and Linux! - Works with all platforms!
* Lifetime support & updates included - Lifetime upgrades and support included with every license because we stand behind our product 200%!
Release Notes

update version 1.0.1

2012-05-25 14:17:04
  • Version number: 1.0.1
  • Stability: Stable
  • Compatibility: 1.4, 1.4.1.1, 1.4.2, 1.5, 1.6, 1.6.1, 1.6.2.0, 1.7
You must be registered and logged in to get extension key.
You must choose from Magento Connect Version 1.5.1.0 or 2.0.
Learn more

Magento Connect 1.0 change

Supports Magento pre-1.5.

Initial Stable Magento Release

2012-04-27 02:41:13
  • Version number: 1.0.0
  • Stability: Stable
  • Compatibility: 1.4, 1.4.1.1, 1.4.2, 1.5, 1.6, 1.6.1, 1.6.2.0, 1.7
You must be registered and logged in to get extension key.

Magento Connect 2.0

Magento Connect 2.0

Initial Stable Magento Release
Reviews

About the Developer

This extension was developed by and is supported by cmsfruit

Ultimate Live Chat 1 5 1 1
Poor support and functionality We installed Ultimate Live Chat last week. After following the installation guide exactly and with the chat feature not functional, I contacted ULC's support staff via chat, of course. I was told that the user guide I followed was all that they have available and that particular support member did not have any experience with Magento, nor was anyone available for further assistance. Unfortunately, I am still unable to make the product work at all. In addition with chatting to ULC, I have also opened support tickets and have asked a questions on the Q&A section on this page; neither of which have yet been responded to. So far I am very unimpressed with the support, i.e. lack of contact. However, I am being reminded daily that the trial period is about to expire - silly. March 18, 2013
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Customer avatar
Hi, I have followed the instructions provided on your site and installed your latest version of the live chat software. I see the module in the administration section of magento, and have copied the api key into the appropriate section. I have downloaded the windows client and added the license into it as well. However, I cannot get the chat feature to work. In other words, there is no option to chat from the main website. Nothing pops up or appears regardless of which options i select in either the magento admin section or the "my account" section on your site. I would really appreciate some assistance. Thanks.
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