aheadWorks

Product Questions by aheadWorks

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Let your potential customers ask you product-related questions on the product page itself.
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Overview

Product Questions by aheadWorks

The Magento Product Questions extension enables your visitors to ask questions directly on the product page. The store administrator reviews the questions and gives answers himself or allows other visitors to respond to them. Since version 2.0, this new (and unique) feature allows you to quickly drive the content of your Magento store and grow powerful community. The question and answer appear together on the same page. If a customer asks a question relevant to multiple items, you can easily share it on other product pages or websites.

When visitors come to your store, they can view all existed Q&As (questions and answers) about products they are interested in. With the help of the Magento Ask a Question module, you can define who – admin, registered customers, guests – are allowed to answer questions from other clients. All client’s questions and answers will be displayed in a separate tab in My Account area.

The Magento Questions and Answers extension uses email notifications to inform the administrator and buyer about new question or answer and its status update. You can also send emails to clients suggesting to answer the question about the product they have already bought. After a customer follows the link in the email, he/she will be automatically logged into your website and redirected to the page where the question is asked. Due to the integration with the Points & Rewards extension, you can reward your client’s with points for answering questions.

Live Demo:
Product Page
My Account
Backend

Visit Extension Page:
http://ecommerce.aheadworks.com/magento-extensions/product-questions.html

Ask a question

“Ask a Question” button on all product pages
The module adds “Ask a Question” button below item description on all product pages. After clicking the button, the product questions form appears where a visitor can submit his question.

Disable "Ask a question" form for guests
Don’t want guests to ask questions about your products? Disable this option from admin panel and suggest unregistered customers to sign up.

Show all product questions on the page
The module displays all questions that have been asked about the product. The most helpful questions are shown first.

Privacy option
A customer can choose the type of his question: public or private. Private questions will be answered via email only and won’t be displayed in the frontend.

Edit the question before approving
After a question is submitted, the administrator can change author’s info, question body, store display, etc.

Answer visitors’ questions

Specify the answerer
The Product Questions Magento extension allows you to add answers from:

  • administrator
  • customer
  • guest
If you want to publish an answer as a customer, you can choose one of the existing users in your store base.

Let customers answer questions on the product page
Configure who can write answers on product pages:

  • only registered customers
  • only registered customers who bought the product
  • both guests and registered customers

Invite buyers to answer a question via direct emails
Invite buyers to answer a question about the product they have already got by sending direct product questions emails. You can configure which customers will be notified about the question according to the date of the purchase.

Visitors’ answers auto-approval
The Magento Question extension allows you to approve customer-submitted answers automatically.

Limit the number of answers on the product page
You can show last X answers per each question. Answers with the highest helpfulness rate are displayed first. To unfold other answers, customers can click the Next Answers link.

Add several answers per one question
The module allows you to add an unlimited number of answers to one question.

Manage product questions and answers with ease

Helpfulness rate
Both administrator and visitors can rate the helpfulness of questions and answers. The most helpful ones will be displayed first on the product page. Moreover, you can restrict guests to rating and allow only registered clients to vote.

Parse URLs into links
The extension allows you to display URLs as links in questions and answers.

Product Questions tab in My Account
The module adds a special tab into customer’s account area, where a user can observe whether the question is approved and answered, check the status of the replies, and see the link to the products he/she has discussed.

See all questions in the backend
A new question is automatically added to the Pending Questions page in the backend where the administrator can moderate it. The module saves all questions with answers and you can view them on the All Questions page.

Assign product question to several products
If a question asked about one product can be applied to other products or relevant to different websites, you can make this question visible on:

  • specific product pages
  • pages of required attribute set
  • specific websites
  • all product pages
The answers to this question will be shared on all the above listed resources as well.

Send email notifications

Fully customizable email templates
With the help of the module, both you and your visitors can be notified about any changes connected with product questions and answers by email. All the email templates are easily configured in the backend according to your needs.

Subscribe users to email notifications automatically
If the option is enabled, both registered visitors and guests will be subscribed to product questions notifications automatically. They can be informed by email about:

  • question update
  • answer update
  • answer suggestion

Specify the name and email address of the sender
Configure the email address of the admin that will be notified about all product question updates. Set up the name of the sender to be displayed in the “From” filed in emails sent to customers.

Send email notification to admin regarding:

  • new question
  • new answer

Send email notification to clients regarding:

  • new reply on a question
  • question status update
  • answer status update
  • new question on the bought item

Auto-responding notifications to customers
Provide instant information to your clients or let them know that you will get back to them in the nearest future. The module allows you to send auto-responding notifications to users in response to:

  • new question
  • new answer

Unsubscribe functionality
Customers can change their subscription status in My Account or after clicking the Unsubscribe link in the notification email.

Remove emails Web copies
The module stores web copies of all the notifications sent to recipients and allows viewing emails in browsers if HTML version isn’t visible for them. The option gives you a possibility to delete web copies automatically within specified time interval.

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Release Notes

Changelog v.2.0

2014-04-07 13:08:05
  • Version number: 2.0
  • Stability: Stable
  • Compatibility: 1.4.1.1, 1.4.2, 1.5, 1.6, 1.6.1, 1.6.2.0, 1.7, 1.8, 1.8.1, 1.12, 1.13, 1.13.1
+ Frontend redesign and improvements
+ Customers can answers questions on product pages
+ "Ask Customers" functionality
+ Product Questions tab in My Account
+ Question Sharing option for the relevant products
+ Unsubscribe functionality
+ Integration with Points & Rewards extension by aheadWorks

Changelog v.1.5.3

2014-01-10 07:48:31
  • Version number: 1.5.3
  • Stability: Stable
  • Compatibility: 1.4.1.1, 1.4.2, 1.5, 1.6, 1.6.1, 1.6.2.0, 1.7, 1.8, 1.8.1, 1.12, 1.13, 1.13.1
* Minor bugfixes

Changelog v.1.5.2

2013-12-11 11:40:49
  • Version number: 1.5.2
  • Stability: Stable
  • Compatibility: 1.4.1.1, 1.4.2, 1.5, 1.6, 1.6.1, 1.6.2.0, 1.7, 1.8, 1.12, 1.13, 1.13.1
+ Stability and speed improvements

Changelog v.1.5.1

2013-11-22 08:39:27
  • Version number: 1.5.1
  • Stability: Stable
  • Compatibility: 1.4.1.1, 1.4.2, 1.5, 1.6, 1.6.1, 1.6.2.0, 1.7, 1.8, 1.12, 1.13, 1.13.1
+ Stability and speed improvements.

Changelog v.1.5

2012-07-05 12:57:01
  • Version number: 1.5
  • Stability: Stable
  • Compatibility: 1.4.1.1, 1.4.2, 1.5, 1.6.2.0, 1.7, 1.11, 1.12
  • + Ability to add and answer questions from backend
  • + Latest questions widget
1 2
Reviews

About the Developer

This extension was developed by and is supported by aheadWorks

Product Questions by aheadWorks 5 5 8 8
Recommendation Hi, I currently don't write reviews....but in this occasion I was surprised with the great support this people gave me. I have multiple extensions installed on my Magento system, and the support people fix a compatibitliy issue. I must say this guys rocks ! Very professional. Buy with confidence. February 12, 2014
Very nice extension This is our first Magento shop an so we have little experience adjusting the shop and the extensions to our needs. Still we could adapt this extension very easily to our likes (for example put just the answers in an tab view provided by another extension). Our shop isn't live yet, but our testers really liked the simplicity of asking product related questions, which are the majority of all feedback questions by far. August 30, 2013
Great Extension from a Great Developer I've used aheadWorks a few times and am pleased to recommend them. The extensions work as described and their support is stellar. The price of having them install the plugin is worth it. You won't be disappointed with them. July 17, 2013
very great extension i recommend, easy installation, many helps, many thanks! December 29, 2012
Product Questions has been updated to v.1.4.2 and is now compatible with Magento 1.6.1.0 November 4, 2011
I was going to hire a programmer to develop such feature at my site before I found that it's already exists. Great addon. Worth its price. I've asked aheadworks to install it for me and now it works perfectly April 15, 2011
Do NOT buy this extension. I cannot get it to work on my site and aheadworks support will not respond. Unfortunately I bought a number of extensions from them, and most do not work. Very disappointed and I want to save others the same fate. I will be attempting to get my money back. January 25, 2011
Not everyone like to use breadcrumbs, so a "Back To Product" button would be helpful. July 27, 2010
1-8 of 8
Q&A
(1 Question : 1 Answer)

Product Q&A

Ask your questions. Share your answers.

 
 
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Avatar Image Url:: http://www.magentocommerce.com/images/avatars/uploads/avatar_25880257
Customer avatar
Can I access a list of all open questions on one page or must they be accessed through the product in the catalog? Can they be sorted by Store View?

Can the admin use images in a response to a question?
by
jmacias34
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1 month, 2 weeks ago
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Answers

Avatar Image Url:: http://www.magentocommerce.com/images/avatars/uploads/avatar_66717
Customer avatar
Answer: 
Hello!

Our Product Questions extension does have a common questions list, all the questions can be viewed in a separate backend grid.
This grid can be filtered/sorted by Storeview, questions status (replied/not replied), etc.
You may want to check the extension's backend demo, the grid can be found in Catalog-> Product Questions-> Questions.
As for using images in replies - unfortunately, our extension does not allow it, as well as it does not support any other types of attachments.
However, the Product Questions extension is integrated with our other product, Help Desk Ultimate - if the 2 are used in conjunction, you will have the ability to send over files when replying to a question.
For more details, please, contact our support service.
Thank you.
by
aheadWorks
-
1 month, 2 weeks ago
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