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Want to make your customer communication interactive? If you like to communicate about your product with your customer, rather than to your customer, then the "Product Questions" extension is the solution for you!
A prospect with questions is a much better bet than an indifferent prospect. Questions are a sign that they not only have some interest in your product but also that they need an assurance that the product can fulfil their needs. Encourage your website visitors to interact with you and find out more about your product. Now you can do precisely that, with Product Questions from aheadWorks Co.
Visitors to your website can ask questions on the product page itself. The store administrator reviews the question and answers it. The question and answer appear together on the same page. This adds value to your website, as the content is driven by customers and not just by you. What’s more, these Q&As (questions and answers) will keep the product page relatively fresh, serve as a magnet for search engine traffic and make it easier for other prospects to make a favourable decision about the product.
Doubts are resolved and they can make informed decisions based on the answer(s) provided.
Your potential customers can refer to previous questions asked by other visitors like them and gain from the answers to those questions.
No need to fill in a contact form and wait for a reply. Just click a link to visit the product page. All questions can be asked on that page itself. The replies too appear below it.
The customer can choose to make his question a private one. This will mean that other visitors can see neither his question nor the answer given by you. This too helps your visitors trust you.
Allow your customers to subscribe to a feed and always be in the swim.
Question sorting by date and helpfulness
Convenient sorting allows visitors to display the latest or less helpful product questions.
Ability to get subscribed to newsletter from the "Ask a question" form
The Product Questions extension lets your customers to get subscribed to a newsletter directly from the "Ask a question" form – just specify whether it will be standard Magento newsletter or the Advanced Newsletter extension by aheadWorks.
Ability to add and answer questions from backend
Magento widget functionality
Use standard Magento widget functionality to display the latest answered questions block in your store. Put it at any place of your store and specify the number of displayed questions.
Attract more prospects
One of the biggest advantages of user-generated content is that they help keep the content relatively fresh. Product Questions is no different: every time, a question and answer are published on the product page, it adds to the depth and freshness of content on the page. Search engines love both of these factors and you increase the chances of attracting additional relevant search engine traffic. More prospects=More customers!
Increase probability of purchase
As the customer receives an answer to his query his confidence in your product and customer support increases. This means he is more likely to buy your product. The 2-way communication works to your advantage! Similarly, other visitors who see the answers are likely to have fewer doubts/reservations about the product, thus potentially increasing the conversion rate into customers.
Gain vital insights from your audience
Questions from prospects and customers give you a deep insight into what their likely concerns, needs and expectations from the product are. Listen carefully to these and leverage the precious insights you gather in your product development and marketing.
Unbelievably easy to use
* When a visitor submits a question, you and the visitor both are notified via email. Just click the link in the email and it takes you to the product page.
* Allows you to configure and use templates. You can also insert Product Question blocks on the product page using layout files.
* The easy copy-and-run installation means that you can start using the software as soon as you get it!
* Free upgrades at least in current version branch!
Improve your website's search results ranking with the Product Questions extension!
Disable "Ask a question" form for guests
Don't want guests to ask questions about your products? Disable this option from admin panel and define a message asking unregistered customers for example to log in or create an account (links are available in the message).
New pre-defined variables for email template
The range of pre-defined variables has been considerably increased – now you can define more objects for email template.
Parse URLs into links when admin replies
The new version of this aheadWorks extension allows you to use in your replies not only URLs but parse them into links as well.
Simple spam protection can secure you from losing time on unwanted messages processing.
Disable helpfulness rating for guests
Product Questions allows you to enable/disable the opportunity of voting question helpfulness for guests.
Limit the number of questions on the Product Page
Show last X questions when displaying Product Questions block on Product page.
Send auto-responding notifications to customers
Immediately provide necessary information to your customers or let them know that you will get back to them at preset time intervals. Anyhow auto-responder option reduces your time and heightens customers' loyalty.
You can find out from which store the question has been asked.
Advanced Newsletter extension support
Customers can subscribe to newsletter segments exactly from the "Ask a question" form.
Other extension features:
* PE compatibility
* Easy 2-minute installation
* 100% open source
* 15 day money back – satisfaction guaranteed
* Lifetime bug free guarantee
* Meets Magento programming practices for most versions and customizations compatibility
* Free upgrades during support period
* Our excellent support team is waiting to hear from you each business day from 9:00 am to 5:00 pm GMT
Visit Extension Page: http://ecommerce.aheadworks.com/magento-extensions/product-questions.html
Please, check Magento versions compatibility on the product page!
This extension was developed by and is supported by aheadWorks
The best place to start if you need help with a specific extension is to contact the developer. All Magento developers have both a contact email and a support email listed.
If you need support for a Magento platform, there are different options for support depending on which Magento platform you are using. Below are links for specific platforms.
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