Read the policy - no extension support
We purchased this extension for a new site in development, it would not work so we contacted the vendor for support.
The answer was a statement of policy (which was published by the vendor) which basically states - you are on your own.
Again, we asked for any direction or assistance and received the same answer in not so friendly terms.
"We have it stated that a module can conflict with other modules and you should test modules for conflicts with free encoded trial provided before an actual purchase."
"this is a result of our terms ignorance. We are ready for a dispute."
The policy is stated and not understanding it fully is our fault.
Too bad that you are not willing to provide a little direction or assistance. It would go along way in making people want to do business with your company, its products and future extensions.
June 26, 2015
Innoexts helped me out of a sticky situation.
We Added quite a bit of custom code a while back to an old version of Innoexts Multi-Warehouse module. This put us in a really bad spot when we found some pretty serious conflicts with new features we were planning to deploy.
Innoexts worked with us quite well. They applied their patch to our development server and again to production. They were able to resolve their part of the conflict much faster than we would have been able to sort through their code.
The only issue that kept me from giving them a 5 for support is the time difference. It made communicating in a timely manor much more difficult. I would recommend them.
December 6, 2013
It disable my shipping methods
I instal this extension and then all my payment methods on my checkout page disappear.
So I contact Innoexts and they told me to show them their the bug on their demo. But the bug isn't on the demo but on my website.
I feel like totally helpless and I don't know what to do now...
July 17, 2013
in onepage.phtml file
July 3, 2012
Nice extension and great support!
January 20, 2012
M2E support should be added soon
January 18, 2012
Also very useful for my store. has many functions we needed. Installation was easy and configuration didnt take much time also. response to support emails has been fast even during holiday :)
same thing about other extensions that might break but i guess not possible to do major changes without other customizations
January 1, 2012
Great product if you are wanting to run multiple warehouses! Easy to install and configure.
One little note though is that it modifies the inventory database and can break other extensions that you may have installed. We found this to be so with the m2ePro (eBay) extension. Now to find a work around!
December 28, 2011