cloudgento

eCS CloudGento - CRM for eCommerce

  • Popularity Score 294 Popularity Score

    Popularity ScoreReferrals to Site/Downloads

    0 0 1+ 1+ 250+ 250+ 1000+ 1000+ 10000+ 10000+

The first and only two-way real-time integration with Salesforce.com CRM. Try FREE for 30 Days!
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Overview

eCS CloudGento - CRM for eCommerce

Overview

eCS CloudGento allows you to link Magento with Salesforce.com, the leader in on-demand cloud–based CRM with over 125,000 customers

Multi-Channel Capable

eCS CloudGento unites all of your customer, order, inventory and shipping data across a multitude of platforms such as…
  • Magento
  • eBay
  • Amazon
  • Volusion
  • and more

    Features

    Customers
  • Every customer’s purchases, emails, messages, calls and returns are compiled in an easy to navigate database so you know more about their involvement with your Magento store than they do
  • Manage your sales pipeline from the first visit, to the first purchase, to the repeat purchase
  • Delight customers with a database of automated responses designed to answer your most commonly asked questions with the click of a button

    Orders
  • Orders are managed and controlled across all platforms in a single powerful database
  • Each order is linked to an enormous amount of customer, shipping, and purchase data to give you a 360 degree view of your business
  • Create automatic order and payment schedules for products that customers want on a yearly, monthly or weekly basis without logging back in to your site to re-order

    Inventory
  • Each purchase automatically updates your inventory count across all platforms we integrate with so you don’t have to micro-manage between eCommerce sites
  • Inventory can be managed on the kit and bundle level for retailers who spend hours monitoring the components that make up their products
  • If your product catalogue is made of one or thousands of products eCS CloudGento allows you to access the information you need quickly and efficiently

    Shipping
  • By partnering with major domestic and international carriers both you and your customers can track the progress of your order as it travels from your warehouse to their doorstep
  • Whether you sell domestically or internationally eCS CloudGento is configured to display and manage your outbound logistics process in a automated and streamlined way

    Miscellaneous
  • One of the major benefits of eCS CloudGento is your ability to use the salesforce.com analytics engine to build reports and dashboards including top customers, sales trends, top products, customer lifetime value, RMA analysis, agent productivity, and more.
  • Whether you are a single store that wants to build a better business, or a multinational retail powerhouse looking for the best CRM solution available, eCS CloudGento scales with your business the way you want it to via a subscription based pricing structure
  • Because our solution is cloud-based there is no software to install or maintain, you can access eCS CloudGento from any device, laptop, phone, or tablet with an internet connection and it is fully customizable to fit your individual business

    Try a 30 day FREE Demo

    Set up your connection, feel comfortable with your better business and be introduced to our support professionals all before you pay a cent. That way, when you decide your ready to become a subscriber you can hit the ground running.

    So what are you waiting for?

    Join companies like Skullcandy, Smartwool and Bikewagon, and start your free 30 day trial with CloudGento today.

  • Release Notes

    Winter '13 Release

    2012-10-13 21:28:57
    • Version number: 2.2.3
    • Stability: Stable
    • Compatibility: 1.4, 1.4.1.1, 1.4.2, 1.5, 1.6, 1.6.1, 1.6.2.0, 1.7, 1.7.0.0, 1.7.1.0, 1.8.0.0, 1.9.0.0, 1.9.1.0, 1.9.2.0, 1.10, 1.11, 1.11.1, 1.12
    Winter '13 Release

    Version 1.1.2 Release

    2011-10-20 20:46:55
    • Version number: 1.1.2
    • Stability: Stable
    • Compatibility: 1.3, 1.4, 1.4.1.1, 1.4.2, 1.5, 1.6
    Numerous upgrades, visit cloudconversion.com for details.

    Version 0.1.1 Release

    2011-07-12 04:18:22
    • Version number: 0.1.1
    • Stability: Stable
    • Compatibility: 1.3, 1.4, 1.4.1.1, 1.4.2, 1.5
    Added Integrations
    Improved User Experience
    Reviews

    About the Developer

    This extension was developed by and is supported by cloudgento

    eCS CloudGento - CRM for eCommerce 3.7 5 4 4
    Does not work as suggested For the steep and recurring price... it does not works as described. Here are the flaws: 1. Outdated User Guide 2. Installation is not seamless. 3. After Installation sometimes Salesforce breaks, some times this extension. 4. No support for custom objects in Salesforce. 5. Customer support charges $300 per hour for installation support, if you can't install it yourself and map your objects. 6. The magento orders/customers/invoice sync is not realtime, it is based on recurring schedule May 12, 2013
    Carlo's Bakery suggests this sweet api! A friend recommended we try Cloudgento, so we did some research into the product. Almost immediately after we started to review it, we knew it was a necessity to move forward with our Salesforce launch. It just made complete sense, being able to host our eCommerce web store and having a complete sync with our customer management system. We cut costs of multi-platform training and increased productivity leading to lower customer wait times. The installation was a simple step-by-step process that was accompanied by screen shots and really made the whole process seamless for us. March 5, 2013
    Seamless Integration with Salesforce.com We use Salesforce.com to manage all of our customers, customer service and marketing efforts, so seamless integration with our Magento store is extremely important. CloudGento made that really easy for us and also saved us a lot of money on the actual Salesforce.com licenses that we use. We also didn't have to install anything into our Magento store, which was really nice because we were able to get it up and running quickly. It's definitely a complex CRM tool, but totally worth the effort once we understood how it worked. If you need a robust CRM solution for your business, then look no further than Salesforce.com + CloudGento! February 28, 2013
    We've been using Salesforce.com for several years now and we were able to connect our Magento site in minutes with CloudGento! It also helps us manage all of our customer service and returns across eBay and Amazon. Highly recommended! August 14, 2011
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