aheadWorks

Follow Up Email by aheadWorks

  • Popularity Score 2344 Popularity Score

    Popularity ScoreReferrals to Site/Downloads

    0 0 1+ 1+ 250+ 250+ 1000+ 1000+ 10000+ 10000+

  • Magento Connect Platinum Industry Partner
Follow Up Email is a powerful auto-responder and customer relationship tool.
Compatible with:
This extension is currently unavailable on Magento Connect. Please contact the developer.

You will be re-directed to the developer's website to complete your purchase.

You must be registered and logged in to get extension key.
In order to get this extension, you must be logged in to the Magento Community. Click here to login or register.
In order to get this extension, you must have active Magento Go Store. Click here to create Go store.

Magento Connect

$199.00
Overview

Follow Up Email by aheadWorks

With the Magento Follow Up Email module, you can follow up your customers with fully automated emails. The Follow Up Email extension allows you to stay in close touch with your consumers by sending auto-emails to them basing on any event: abandoned cart, order obtained certain status, customer added product to wishlist, etc.

Magento abandoned cart email can contain whatever you want. You can insert coupons, purchased products, pictures, tracking codes, restore cart links into follow-ups and define conditions to send emails (customer group, sale amount, product category, subscription status, etc.). It’s an essential Magento email marketing tool.

You can also analyze the efficiency of your follow-ups by tracking customers who placed orders or not after clicking on the emailed link.

Follow Up Email

Live Demo:
Admin Panel

Visit Extension Page:
http://ecommerce.aheadworks.com/magento-extensions/follow-up-email.html

Improve conversion rates:


  • Track and send notifications to visitors who abandoned their shopping carts
  • Restore their carts with just one click on the link sent in the email notification
  • Links to resume customer session and redirect customers

Increase sales with better customer insights via excellent tracking capabilities:


Tracking

  • Easily measure effectiveness of the follow up e-mails with important data on click-throughs, restoration of shopping carts and conversion into a purchase. Identify improvements to optimise your follow-up marketing messages
  • Track customers who placed orders by clicking on the emailed link
  • Track links with abandoned cart recovery statistics
  • 'Send email copy to' option which gives ability to track all correspondence sent by the extension
  • Ability to send emails to store administrator only

Analyze the efficiency of your follow-ups


Specify the Google Analytics tracking code for emails sent to customers that have abandoned their cart and analyze the effectiveness of your campaigns

Google Analytics

Enhance customer relationship and build customer loyalty:


  • Greet customers on their birthdays
  • Create and deploy specially-targeted product promotions based on customer wishlists. Make your customers feel that you really fulfill their wishes
  • Ask your client’s opinion on the product bought suggesting him/her to leave a review

Get the flexibility and power to do a lot with your e-mail communication:


  • Automatic coupons generation and attachment to emails sent to customers (for Magento 1.4.1.0 and higher)
  • Coupons

  • Unlimited number of tiers in mail chain
  • Email Chain

  • Unlimited number of rules
  • Rules

  • Store Name, Product Type and Category, Sale Amount can be used in conditions
  • Compatibility with native Magento up-sells, cross-sells and related products
  • Up-sells, Cross-sells, Related Products

  • Email template cycles, that allow you to put all purchased products with images and links into email
  • Flexible rules - send as many follow ups as needed based on specified criteria
  • Mail log that can be accessed from the admin area with the ability to preview and manually send/delete emails
  • Mail Log

  • Fully customizable order/cart/wish list sub items view defined by custom template in email
  • Supports both Newsletter and Transactional Email templates
  • Ability to send test email
  • Test Email

  • 'Send to newsletter subscribers only' option

The module can be integrated with the following extensions by aheadWorks:

Themes and extensions releases, updates & promotions — follow aheadWorks on Twitter and Facebook!

All aheadWorks Magento plugins:

Magento store

Release Notes

Changelog v.3.5.2

2013-06-24 09:14:57
  • Version number: 3.5.2
  • Stability: Stable
  • Compatibility: 1.4.1.1, 1.4.2, 1.5, 1.6, 1.6.1, 1.6.2.0, 1.7, 1.12, 1.13
  • + SKU limit of 255 characters was eliminated
  • + Option to disable triggering of duplicate events
  • + 'Send Test Email' option improved
  • + Brazilian Portuguese (pt_BR) locale added
  • + sample 'Review request' templates updated
  • * Problem with compilation
  • * CSS styles in templates were ignored
  • * Issues with cancellation event 'Customer placed a new order'
  • * Typo in Google Analytics tab
  • * Cron lock overrided Help Desk Ultimate's one
  • * Issue with 'success' message on attempt to send test email
  • * Unsubscribe option did not work
  • * Issue with Magento version validation
  • * Issue with integration of Automatic Related Products 2
  • * Problem with parsing of template variables
  • * Grammar error in unsubscribtion notice on frontend
  • * Link to shopping cart removed from "Order changed it's status" template

Changelog v.3.5

2012-12-11 14:22:38
  • Version number: 3.5
  • Stability: Stable
  • Compatibility: 1.4.1.1, 1.4.2, 1.5, 1.6, 1.6.1, 1.6.2.0, 1.7, 1.11.1, 1.12
  • + Compatibility with native Magento up-sells, cross-sells and related products
  • + Compatibility with Who Bought This Also Bought extension by aheadWorks
  • + Compatibility with Automatic Related Products 2 extension by aheadWorks (works with ARP 2.3.1+)
  • + Improved lifetime of coupons
  • + New template for reviewing product
  • + Ability to set up the expiration date of a rule
  • + Auto login function in emails
  • + Template type was changed to "Text" by default
  • * Incorrect cancellation of “Product was added to wishlist” event
  • * Log problem
  • * Coupon code expiration date

Changelog v. 3.4.3

2012-08-23 12:24:12
  • Version number: 3.4.3
  • Stability: Stable
  • Compatibility: 1.4.1.1, 1.4.2, 1.5, 1.6, 1.6.1, 1.6.2.0, 1.7, 1.12
  • * Incorrect back link in emails for grouped products
  • * “payment_html” variable added for new order templates
  • * Incorrect cancellation of abandoned cart event
  • * Incorrect coupon expiration date format
  • * Minor bugfixes

Changelog v.3.4.2

2012-05-23 06:53:23
  • Version number: 3.4.2
  • Stability: Stable
  • Compatibility: 1.4.1.1, 1.4.2, 1.5, 1.6.2.0, 1.7, 1.11, 1.12
  • * Minor bugfixes

Changelog v.3.4.1

2012-05-07 13:21:22
  • Version number: 3.4.1
  • Stability: Stable
  • Compatibility: 1.4.2, 1.5, 1.6.2.0, 1.7, 1.11
  • * ‘New customer subscription’ event issue
  • * Expired coupons removing problem

  • * ‘Customer birthday’ event issue
  • * ‘New abandoned cart appeared’ event issue
  • * ‘Customer last activity’ event issue
Reviews

About the Developer

This extension was developed by and is supported by aheadWorks

Follow Up Email by aheadWorks 4.7 5 28 28
Great product We had some issues after installation, as the email wasn't scheduled for some reason, but the guys managed to fix it in a timely manner for us and now it works ok. This is not the only extension that we bought from them, and we are happy with all of them so far. Keep up the good work guys! Thanks September 2, 2014
The top ! Always satisfied with Ahead Works. Above being able to send mails for abandonned carts, you i can send mail on custom order status change. Support helped me after install cause i had a PHP limit problem. All was fine 3 hours after. July 11, 2014
Great product and better customer service I got this module for a few of the stores we manage at my office. It worked just how advertised. I had trouble with one of the installations though, but luckily for me the developer support was very responsive and gave me a quick turnaround (less than a day). So yeah, couldn't be happier with the support they provided. June 20, 2014
good extension and support good extension which we mainly use for product reviews. We had an issue, but it is quickly and correctly resolved by the developers of works ahead recommended April 17, 2014
Nice features, pretty stable, no cleanup scripts The extension has some nice features and in 99% of the cases it works like expected. Also the test options for a rule in the backend are pretty nice. However sometimes it is difficult to debug the code as it is already very complex and not very structured. For example the source functions to retrieve the relevant customers for a rule (Abandoned cart, etc.) are a bit messy. Functions longer then 200+ Lines. Another problem is that the eMail-Queue database gets very big if a lot of emails were sent. In a shop with 200k customers and one year it is bigger then 200MB already. And there was no cleanup script. Developer Support gave no useful answer. January 28, 2014
Solid like Jawbreakers Agree with others, this extension exceeds expectations. A little trouble with tests not sending due to errors in templates or something out of the box. Got it to work after a while somehow. Feature Suggestion: Would be nice to also use for one off emails to a list of orders. From admin>sales>orders select the orders you manually need to send an update to. December 17, 2013
Great Usefull and does what it says, my client is happy with it. October 28, 2013
Our client was very happy with the results Our client needed an extension that could convince customers to come back for a second purchase and with this extension he got much more! September 28, 2013
Best investment so far I have to admit: this was one of our best investments ever in the Magento world. This can be used for so many things. Purchase follow-ups, reminders, promotions, all sorts of stuff. Makes life really easy (and complex at the same time). September 20, 2013
Extremely easy installation, good support Though our shop is highly costomized, the installation worked like charm. A smaller problem was solved by the support very quickly. The features of the module are good, though some minor features are missing; but I hope that future updates will include those September 16, 2013
2 3 next>>
Q&A
(11 Questions : 11 Answers)

Product Q&A

Ask your questions. Share your answers.

 
 
« Back
 
 
Sort by
Avatar Image Url:: http://www.magentocommerce.com/images/avatars/uploads/avatar_26693941
Customer avatar
Hi, pre-sale question.
My client sells lenses in their Magento website.
He was to send every customer an email after 6 months of their purchase, is this possible with this addon?

And is it possible to send their previous order in the mail?

"Your lenses are almost done, click here for a repeat-order"

Much appreciated
Raymond
by
Alphaplus
-
1 year, 6 months ago
0points
0out of 0found this question helpful.
Was this helpful?Yes0No0

Answers

Avatar Image Url:: http://www.magentocommerce.com/images/avatars/uploads/avatar_66717
Customer avatar
Answer: 
Hello Alphaplus,
Yes, it is possible to configure the extension in order to
automatically reach your customers on day X after or before some event occurs.
by
aheadWorks
-
1 year, 6 months ago
0points
0out of 0found this answer helpful.
Was this helpful?Yes0No0
Avatar Image Url:: http://www.magentocommerce.com/images/avatars/uploads/avatar_191890
Customer avatar
by
vanbus
-
1 year, 3 months ago
0points
0out of 0found this question helpful.
Was this helpful?Yes0No0

Answers

Avatar Image Url:: http://www.magentocommerce.com/images/avatars/uploads/avatar_66717
Customer avatar
Answer: 
Hello!

The current version of the Follow Up Email extension (3.5.0) fully supports Magento Community version 1.7.0.2
Thank you.
by
aheadWorks
-
1 year, 3 months ago
0points
0out of 0found this answer helpful.
Was this helpful?Yes0No0
Avatar Image Url:: http://www.magentocommerce.com/images/avatars/uploads/avatar_26975557
Customer avatar
Hello,

I want to send an email to customers after their first purchase, thanking them and offering them a discount on their next purchase. However, I only want to send this after their first purchase, and not after each subsequent one.

Is that possible with this extension? If not, then alternatively, would we set it up to only send such an email to a client when the same email has not already been sent within the last X number of days?

Thanks!
by
LUVFootwear
-
1 year, 2 months ago
0points
0out of 0found this question helpful.
Was this helpful?Yes0No0

Answers

Avatar Image Url:: http://www.magentocommerce.com/images/avatars/uploads/avatar_66717
Customer avatar
Answer: 
Hello,

Unfortunately Follow Up Email does not provide such functionality out of the box, however it can be achieved by using the module in conjunction with another product of ours: Market Segmentation Suite, which would allow filtering customers by a number of placed orders.

Thank you.
by
aheadWorks
-
1 year, 2 months ago
0points
0out of 0found this answer helpful.
Was this helpful?Yes0No0
Avatar Image Url:: http://www.magentocommerce.com/images/avatars/uploads/avatar_26411262
Customer avatar
by
fvlight
-
1 year, 1 month ago
0points
0out of 0found this question helpful.
Was this helpful?Yes0No0

Answers

Avatar Image Url:: http://www.magentocommerce.com/images/avatars/uploads/avatar_66717
Customer avatar
Answer: 
Hello.

Our Follow Up Email extension does not feature integration or synchronization with any external services.
Thank you.
by
aheadWorks
-
1 year, 1 month ago
0points
0out of 0found this answer helpful.
Was this helpful?Yes0No0
Avatar Image Url:: http://www.magentocommerce.com/images/avatars/uploads/avatar_207429
Customer avatar
The interest could be by prior orders, by abandoned cart, etc. The there could be a series of categories that might match and I'd like the ability to try one category, see if it converted, try another category, etc. and see the results to determine which category works best for that customer.
by
neuromancer8
-
1 year, 1 month ago
0points
0out of 0found this question helpful.
Was this helpful?Yes0No0

Answers

Avatar Image Url:: http://www.magentocommerce.com/images/avatars/uploads/avatar_66717
Customer avatar
Answer: 
Hello.

Our Follow Up Email extension does not seem to be an appropriate solution for your aim, its workflow differs from what you seem to be looking for.
I would suggest that you check our Advanced Newsletter and Market Segmentation Suite extensions instead, if you use these 2 together, you will be able to send the targeted emails you are after.
You can also contact our support team, our staff will help you with picking the proper module.
Thank you.
by
aheadWorks
-
1 year, 1 month ago
0points
0out of 0found this answer helpful.
Was this helpful?Yes0No0
 
1 answer

Magento CE 1.8

Avatar Image Url:: http://www.magentocommerce.com/images/avatars/uploads/avatar_25813644
Customer avatar
When are you going to add support for CE1.8 ?
by
Fredrik Ahlsen
-
11 months ago
0points
0out of 0found this question helpful.
Was this helpful?Yes0No0

Answers

Avatar Image Url:: http://www.magentocommerce.com/images/avatars/uploads/avatar_66717
Customer avatar
Answer: 
Hello, Fredrik,

Unfortunately the extension has not been tested for compatibility with the specified version of Magento yet, however it is in the nearest plans. As soon as an extension is marked as compatible with 1.8.0.0, we will post this information in our Twitter, so you may follow us, if you haven't already.

Thank you.
by
aheadWorks
-
11 months ago
0points
0out of 0found this answer helpful.
Was this helpful?Yes0No0
Avatar Image Url:: http://www.magentocommerce.com/images/avatars/uploads/avatar_26693941
Customer avatar
Hi there,

Love the addon it works great.
Today i was looking in de database of our Magento webshop. What i noticed that the table "aw_core_logger" is getting really big. Is it safe to TRUNCATE the table? Or do i need to this somewhere else?

Much aprreciated,

Regards,
Raymond
by
Alphaplus
-
7 months ago
0points
0out of 0found this question helpful.
Was this helpful?Yes0No0

Answers

Avatar Image Url:: http://www.magentocommerce.com/images/avatars/uploads/avatar_66717
Customer avatar
Answer: 
Hello, Raymond!

First of all, it's great to know that you like our module.
As for the actual situation: it is safe to truncate the "aw_core_logger" table, just make sure that you do not remove the table completely. We generally recommend that you keep the records for the last month, the older entries can be dropped.
Also, to avoid similar problem in the future, you can decrease the record keeping period. You can do so in "aheadWorks Extensions Logging" tab (under aheadWorks Extensions > Info in Configuration).
You may also want to contact our support service for more details on the matter.
Thank you.
by
aheadWorks
-
7 months ago
0points
0out of 0found this answer helpful.
Was this helpful?Yes0No0
Avatar Image Url:: http://www.magentocommerce.com/images/avatars/uploads/avatar_27418984
Customer avatar
Hello,

I'm looking for a plugin which allows me to send product-specific order confirmation emails. Currently, a general email is sent to the customer for order confirmation. What I want is to create a separate email template for each product and have this new email go out alongside the general order confirmation email. Does your plugin support this functionality?

Thanks
by
MohammadAmir
-
6 months ago
0points
0out of 0found this question helpful.
Was this helpful?Yes0No0

Answers

Avatar Image Url:: http://www.magentocommerce.com/images/avatars/uploads/avatar_66717
Customer avatar
Answer: 
Hello, Mohammad!

Our Follow Up Email extension fully covers the described functionality.
The module allows sending automated emails on order completion (or any other order status), and supports SKU-based filters. I.e., you can send a special email for each of the products.
If you need any additional info on the features of our module, feel free to contact our support team.
Thank you.
by
aheadWorks
-
6 months ago
0points
0out of 0found this answer helpful.
Was this helpful?Yes0No0
Avatar Image Url:: http://www.magentocommerce.com/images/avatars/uploads/avatar_27228339
Customer avatar
Hi - it looks like the regular abandoned Cart report in Magento only records if the customer has created an account. Does this extension have that requirement or will it work even if they don't?

If so, will these abandoned Carts (i.e. of guests) show up in the Abandoned Carts report?
by
colmde
-
2 months ago
0points
0out of 0found this question helpful.
Was this helpful?Yes0No0

Answers

Avatar Image Url:: http://www.magentocommerce.com/images/avatars/uploads/avatar_66717
Customer avatar
Answer: 
Hello!

The Follow Up Email extension is capable of sending abandoned cart reminders to unregistered users, but only in case such a user submits their email address on the checkout screen before leaving the store.
The "Abandoned Cart" emails sent to guest users are tracked by the module (via its separate "Link Tracking" function). However, the extension will not affect the native Magento Abandoned Carts report in any way. The guest abandoned carts will still not be displayed in the native Magento reporting.
If you need any additional information regarding the product, feel free to contact our support team.
Thank you.
by
aheadWorks
-
1 month, 3 weeks ago
0points
0out of 0found this answer helpful.
Was this helpful?Yes0No0
Avatar Image Url:: http://www.magentocommerce.com/images/avatars/uploads/avatar_27601930
Customer avatar
A pre-purchase question. Thanks in advance for your response!
by
amriaroma
-
1 month, 2 weeks ago
0points
0out of 0found this question helpful.
Was this helpful?Yes0No0

Answers

Avatar Image Url:: http://www.magentocommerce.com/images/avatars/uploads/avatar_66717
Customer avatar
Answer: 
Hello!

Yes, the Follow Up Email can include the full list of the ordered products in the outgoing emails (not just the product name, but also product thumbnails, links to product page, etc)
If you have any other questions, feel free to contact our support service.
Thank you.
by
aheadWorks
-
1 month, 2 weeks ago
0points
0out of 0found this answer helpful.
Was this helpful?Yes0No0
2 next>>
2 next>>
Get Help

Support for This Extension

The best place to start if you need help with a specific extension is to contact the developer. All Magento developers have both a contact email and a support email listed.

Magento Platform Support

If you need support for a Magento platform, there are different options for support depending on which Magento platform you are using. Below are links for specific platforms.

In order to upload extension, you must be logged in to the Magento Community. Click here to login or register.

Close

Register

* Required Fields

Close window

Forgot Your Password?

Please enter your email below and we'll send you a new password.

* Required Fields

Close window

Login

To upload extension you must be logged in.

* Required Fields

Close window

You are using an outdated browser

We built Magento Connect using the latest techniques and technologies.
This makes Magento Connect faster and easier to use.
Unfortunately, your browser doesn't support those technologies.
Use the links below to download a new browser or upgrade your existing browser.