laurent35240

Order tickets

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Add ticketing system to orders
Compatible with:
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Magento Connect 2.0

Magento Connect 2.0

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Overview

Order tickets

Order Tickets extension

This Magento extension add a system of tickets into orders. It helps then to improve communication between customers and after-sale service.

Features

  • Customers can add message to their orders
  • Administrators can reply to these message in BO
  • Administrators can change status of a chat
  • Different message can be seen in BO in a global grid, into orders and into customer account
  • Administrators can create new ticket directly in BO or delete it
  • Email notification send to administrator about new tickets posted by customers

Installation

  1. Install extension through Magento downloader or with pear.
  2. Refresh cache
  3. If you use Magento Compilation, run compilation process through back office (System > Tools > Compilation)
  4. For receiving automatically email about new tickets set correct email recipients in BO System > Configuration > Sales > Orders tickets
  5. You can also change frequency for receiving this emails by changing cron expression at the same place. By default emails are send every day at 2:42 and 14:42
    More about cron expression

Compatibiity

This extension is compatible with:

  • Magento CE 1.6, 1.7 and 1.8
  • Magento EE 1.11, 1.12 and 1.13

Bug Reports

If you find a bug, you can create a ticket.

Sources

Sources are available on github: Magento-Order-tickets

License

Order tickets extension is licensed under AFL 3.0 license.

Release Notes

Spanish translation

2013-12-07 18:11:12
  • Version number: 1.3.4
  • Stability: Stable
  • Compatibility: 1.6, 1.6.1, 1.6.2.0, 1.7, 1.8
You must be registered and logged in to get extension key.

Magento Connect 2.0

Magento Connect 2.0

Spanish translation added (thanks to Albert Parera)

Support of Magento 1.8

2013-11-21 21:09:53
  • Version number: 1.3.3
  • Stability: Stable
  • Compatibility: 1.6, 1.6.1, 1.6.2.0, 1.7, 1.8
You must be registered and logged in to get extension key.

Magento Connect 2.0

Magento Connect 2.0

Support of Magento 1.8

Messages view in FO

2013-02-03 16:25:58
  • Version number: 1.3.2
  • Stability: Stable
  • Compatibility: 1.4, 1.4.1.1, 1.4.2, 1.5, 1.6, 1.6.1, 1.6.2.0, 1.7
You must be registered and logged in to get extension key.
You must choose from Magento Connect Version 1.5.1.0 or 2.0.
Learn more

Magento Connect 1.0 change

Messages view in front office changed in a more "Magento" style

Url for creating new ticket fixed

2013-01-27 18:04:30
  • Version number: 1.3.1
  • Stability: Stable
  • Compatibility: 1.4, 1.4.1.1, 1.4.2, 1.5, 1.6, 1.6.1, 1.6.2.0, 1.7
You must be registered and logged in to get extension key.
You must choose from Magento Connect Version 1.5.1.0 or 2.0.
Learn more

Magento Connect 1.0 change

Url for creating new ticket fixed
+ some code cleaning

Disabling answer for closed tickets

2012-10-07 17:57:47
  • Version number: 1.3.0
  • Stability: Stable
  • Compatibility: 1.4, 1.4.1.1, 1.4.2, 1.5, 1.6, 1.6.1, 1.6.2.0, 1.7
You must be registered and logged in to get extension key.
You must choose from Magento Connect Version 1.5.1.0 or 2.0.
Learn more

Magento Connect 1.0 change

Possibility of disabling answer for closed tickets added
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Reviews

About the Developer

This extension was developed by and is supported by laurent35240

Order tickets 4.5 5 24 24
Hi! thank you for the extension this is great for customer correspondence....but there is 2 bugs I can see...1. It doesn't install properly if you have a prefix in the database & 2. when SSL is enabled you can't respond to the customer in the back office- it loops and logs admin out . Thank you for you work on this! :) August 1, 2011
"Extension Key" not working. July 1, 2011
I've just installed it, made a few test, looking really fine. And no rewrite, nice! thx for this June 30, 2011
Great! Error on 1.5.1.0 - (ordertickets_chat 'doesn't exist) - but it seems like everything works fine! I would like to receive email notification about new tickets. Thank you very much! When installed on 1.4.1.1 - Package "channel://connect.magentocommerce.com/community/Order_tickets" is not valid PEAR ERROR: install failed June 30, 2011
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Q&A
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