laurent35240

Order tickets

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Add ticketing system to orders
Compatible with:
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Magento Connect 2.0

Magento Connect 2.0

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Overview

Order tickets

Order Tickets extension

This Magento extension add a system of tickets into orders. It helps then to improve communication between customers and after-sale service.

Features

  • Customers can add message to their orders
  • Administrators can reply to these message in BO
  • Administrators can change status of a chat
  • Different message can be seen in BO in a global grid, into orders and into customer account
  • Administrators can create new ticket directly in BO or delete it
  • Email notification send to administrator about new tickets posted by customers

Installation

  1. Install extension through Magento downloader or with pear.
  2. Refresh cache
  3. If you use Magento Compilation, run compilation process through back office (System > Tools > Compilation)
  4. For receiving automatically email about new tickets set correct email recipients in BO System > Configuration > Sales > Orders tickets
  5. You can also change frequency for receiving this emails by changing cron expression at the same place. By default emails are send every day at 2:42 and 14:42
    More about cron expression

Compatibiity

This extension is compatible with:

  • Magento CE 1.6, 1.7 and 1.8
  • Magento EE 1.11, 1.12 and 1.13

Bug Reports

If you find a bug, you can create a ticket.

Sources

Sources are available on github: Magento-Order-tickets

License

Order tickets extension is licensed under AFL 3.0 license.

Release Notes

Spanish translation

2013-12-07 18:11:12
  • Version number: 1.3.4
  • Stability: Stable
  • Compatibility: 1.6, 1.6.1, 1.6.2.0, 1.7, 1.8
You must be registered and logged in to get extension key.

Magento Connect 2.0

Magento Connect 2.0

Spanish translation added (thanks to Albert Parera)

Support of Magento 1.8

2013-11-21 21:09:53
  • Version number: 1.3.3
  • Stability: Stable
  • Compatibility: 1.6, 1.6.1, 1.6.2.0, 1.7, 1.8
You must be registered and logged in to get extension key.

Magento Connect 2.0

Magento Connect 2.0

Support of Magento 1.8

Messages view in FO

2013-02-03 16:25:58
  • Version number: 1.3.2
  • Stability: Stable
  • Compatibility: 1.4, 1.4.1.1, 1.4.2, 1.5, 1.6, 1.6.1, 1.6.2.0, 1.7
You must be registered and logged in to get extension key.
You must choose from Magento Connect Version 1.5.1.0 or 2.0.
Learn more

Magento Connect 1.0 change

Messages view in front office changed in a more "Magento" style

Url for creating new ticket fixed

2013-01-27 18:04:30
  • Version number: 1.3.1
  • Stability: Stable
  • Compatibility: 1.4, 1.4.1.1, 1.4.2, 1.5, 1.6, 1.6.1, 1.6.2.0, 1.7
You must be registered and logged in to get extension key.
You must choose from Magento Connect Version 1.5.1.0 or 2.0.
Learn more

Magento Connect 1.0 change

Url for creating new ticket fixed
+ some code cleaning

Disabling answer for closed tickets

2012-10-07 17:57:47
  • Version number: 1.3.0
  • Stability: Stable
  • Compatibility: 1.4, 1.4.1.1, 1.4.2, 1.5, 1.6, 1.6.1, 1.6.2.0, 1.7
You must be registered and logged in to get extension key.
You must choose from Magento Connect Version 1.5.1.0 or 2.0.
Learn more

Magento Connect 1.0 change

Possibility of disabling answer for closed tickets added
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Reviews

About the Developer

This extension was developed by and is supported by laurent35240

Order tickets 4.5 5 24 24
best extension ever! I believe this will stop mailbox from flooding in future! June 7, 2012
Why does it say it is being submitted unencrypted? How can we make sure the form "messages" submits encyrpted? April 13, 2012
Thank you for your work. I test on the 1.62, all good. but cannot receive email, where set up for email? and I hope you add: if customer or admin reply then Auto turn ON the tickets when OFF state. March 29, 2012
Great module, most importantly, great people behind this module. Keep up the good work! March 8, 2012
Hi! This is a great module, first of all thanks. I can1t get the email sendint to work. Tried to set for a expecific time and also to every minute and dosen't seem to work. Help? Regards February 29, 2012
This is a great extension. Thanks for your work in producing it and allowing us to use it! Can you please tell me how to allow user permissions to view it. We have some sales staff with restricted admin menus but cannot find the extension on the settings to allow them to be able to view it. Thanks December 15, 2011
Option ticket does not appear, client page, I'm using version 1.6.1.0 November 2, 2011
Thanks for your work. October 15, 2011
hi, Excellent extension. Thanks for your work. Only thing that i think need to be different is that the ticket system should have its own category under the customer menu rather than being a tab under the order menu. I think that most customers won't see it under the current implantation. Anyhow, thanks again for your work. September 14, 2011
Hi. Seems not to work when a design has been used on the magneto shop version 1.5. Any suggestions? Thanks August 19, 2011
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Q&A
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