Rated 5 out of 5 by Bimmerhead Top Notch Support
I'd left an earlier review about Data Feed Manager extolling the positives of the extension, and wanted to follow up with another review regarding support.
I was running into an issue getting my feeds to appear correctly in Google Merchant Center and after a few hour of frustration decided to contact support.
They immediately responded to my email and within a short period of time helped identify the problem; nothing to do with the extension, just an operator error on my part regarding entering the correct information in GMC.
It was not really their problem, but they went the extra mile and walked through the issues with me and I now have my feeds up and running in Google Shopping.
Excellent extension. Great support!
September 24, 2014
Rated 5 out of 5 by WaPoNe The best!
Excellent extension! We use it for Google Shopping!
September 24, 2014
Rated 5 out of 5 by Gino1979 Great and friendly support
I needed help for the basic price and requires the support was right there. To all requests immediately came a helpful answer. Can only recommend the module and great support. Many thanks to Paul and Pierre.
September 23, 2014
Rated 5 out of 5 by anja_euport great extension & excellent support
Wyomind has proven multiple times that they create great extensions and have excellent support. They did not hesitate to help us when we wanted a more complex field in our csv export, the problem was fixed within a few hours! Definitely recommend this extension.
September 23, 2014
Rated 5 out of 5 by Safeoptions Excellent Extension & Support
We've been using the Data Feed Manager to output xml and csv feeds to multiple aggregators and PPC providers. We can't fault it. The support is prompt and friendly. Thanks!
September 12, 2014
Rated 2 out of 5 by devsthecpapshop Good Skeleton - Need to Buy their Support
Out of the box it looks as it works perfectly with all of the feeds. They confirmed it is compliant with Google's new feed specification, however what is not made clear is that you have to do all of the work yourself. The templates provided are just starter templates and do not work out of the box to feed data for every type of product (configurable/bundle) to Google, for instance.
For example, bundles do not show up, unless you make sure you uncheck "not individually visible", which sort of defeats the purpose of that field.
Upon pointing that out, I was met with brashness from the customer support
"If you're too lazy to read the documentation and understand how it works, I'm afraid we can't help you more."
Don't bother wasting money on this product. Its quicker to just write your own code, then spend hours pouring over their documentation.
September 11, 2014
Rated 5 out of 5 by Bimmerhead Excellent Extension
We've been using Data Feed Manager for sometime and are extremely happy with the extension and support we've received.
If you want to increase your presence on other shopping channels, this is the one to purchase.
September 5, 2014
Rated 5 out of 5 by SmartChoice786 best customer support in world.
excellent extension and fantastic support.
very easy to use once set up properly.
Paul From customer service and other person very help full.
they reply to email in no time. even on weekend.
great people and great extension.
September 2, 2014
Rated 5 out of 5 Top developer support for this extension, adapted the extension to my needs
This is a follow up review to my purchase of this extension.
I have had data feed manager for a while now and since the purchase of this extension it has been great as I have been able to create & generate all feeds and update the templates to the new Google product feed specifications to include new attributes such as size_type and size_system.
Just recently I had needed developer support as I was expanding my category structure to approximately 6000 categories and required category mapping to be limited to the 2nd category level down to boost performance of my magento platform and this extension. Pierre was able to complete this by customising the extension that was installed on my server and during the process he always kept intouch with me during the process.
The best things about this extension and Wyomind is that not only are feeds editable, but I have received top customer support way after I purchased this extension and the extension was able to be adapted to my needs after it was installed on the server.
This extension in my opinion is the best for creating data feeds and the best for professionals who require support for the extension long after you have purchased, should it need to be adapted to your needs in the future.
August 1, 2014
Rated 5 out of 5 by mattmonocore Superb customer support
We have a particularly complicated product set up on our sites and Wyomind kindly allowed us to test the product risk free to determine whether it would meet our specific business needs.
Although Data Feed Manager is extremely feature rich, it unfortunately didn't fully support our non-standard implementation, so we opted not to use it and were kindly refunded. However, the product itself looks great and the customer service we experienced was really quite excellent. Thanks, Wyomind!
July 23, 2014