Sweet Tooth Rewards
Promises more than it delivers
We liked the look of this extension and we hoped it could help our business. However upon installing in we have found that a lot of the features do not work correctly.
We experienced problems with some of the social media inter-actions and they just did not work at all. We experienced numerous issues the reward rules not working as advertised. The refer a friend issue did not work correctly either and is functionally very limited.
We have of course contacted support and worked through some of these issues, but we really expected better from a subscription service that is not advertised as 'under development'.
February 14, 2014
We had some issues related to point assignments to orders. After investigating the issue we could not find the root cause so we submitted a ticket.
Within a few hours we got a response in which was described in tremendous detail what caused the issue.
A complex extension always comes with integration problems so it is imperative to have good support.
Sweettooth delivers this like no other!
January 29, 2014
So we're using SweetTooth rewards for over a year now and we've been through a lot. In general they work very well, do exactly what they say it doest and even more. And I usually don't leave reviews - probably as 90% of people can't be bothered. But I was stoked when we needed their support. We wanted to do something unusual with points, something what's not easy and not in the plugin itself. They not only responded within 24 hours but also wrote exactly an instruction how to do it! WOW! I tell you what people - for me rule 80-20 works with plugins this way - 20% is actual plugin and how it works, 80% is support, because with it you can do everything. And I have to tell you! I haven't met in my entire IT career that brilliant support yet!
January 22, 2014
Installation is a nightmare
The support needs to be good with this extension because installation has had 5 different errors. Files were corrupted from their zip file and has caused many hiccups along the way.
- Stopped allowing users to checkout upon first installation.
- Facebook and twitter share weren't working or awarding points
- Stops the Shopping Cart promotion rules to work if this is not setup correctly. Read that section thoroughly as there are now 6 different places that rules and priorities must be coordinated.
Support gets back to you, but it's only because this extension is not seamless. Once working I imagine this will work correctly, but I have already paid for my 2nd month and this hasn't worked right yet for more than 1 day.
January 22, 2014
This extension is great ,and the support wonderful!
Hello at all!
I'm a French user of sweet tooh so i try to write a good english,but all peoples know the french dont speak english lol!
Sweet tooth is a very good extension for loyalty consumer.
I had a little problem on my theme ,and support sweet tooth upload for me ,(and free) ,the last version on my store.they configure all parameters for me,
Really ,the support staff are very professional and very quick to answer
I recommended this extension for consumer loyalty,its the best.
sorry for my english ,i hope its good :)
September 27, 2013
Amazing extension and Customer Support
Yesterday I had an issue with the extension. When I contacted sweet tooth for support they were quick to respond and would not give up until the issue was resolved. They had spend a whole day e-mailing me and fixed the problem. If you have an issue do not hesitate to contact them as they are brilliant.
August 21, 2013
Ease of use / Manageability / Customer Service
Hi All, Looking across all the extensions available to reward customers we settled happily on Sweettooth. From the outset the team were very informative and clear in there communication - not complete geek speak. As anyone in online retail will know it is all about customer service - things are always going to go wrong / some things going to break somewhere but it is the reaction of the retailer which counts. In this case sweettooth is in effect the retailer and we are the customers. With all the other extensions/plugins on our site small changes/upgrades always have a certain knock on effect. Sweet tooth were right in there to sort the game out, straight up communication and monitoring the issue untill it was resolved - even staying late after work to coincide with our developers working hours here in NZ so they could chat back and forward in an effort to get it sorted asap. Yes, i would say alot of coffee is consumed in the office there :). In short, this was easy to implement, customers love something free, it works very well for us and the team in Sweettooth are easy to deal with and really do care about us - the customer. Thanks Guys, G
August 12, 2013
Recommend this extension.
Sweet Tooth is the exact package I was looking for our under-design store. The extension works great and most importantly the customer support from Sweet Tooth team is outstanding-prompt and professional!
August 5, 2013
Sweet Tooth extension
This extension is great, it's feature rich and works as described. However one other thing that is really important is their technical support which is great and that's why I recommend this product.
Thanks Sweet Tooth team!
August 1, 2013
Wonderful support! Great tool
Our Magento site was very much customized, and default extension install didn't work. Step by step with huge support from Sweet Tooth team we did manage to work it and does work perfect now. With big thanks!
July 11, 2013