WebShopApps Product Matrix
Powerful extension, with fantastic support form the developer!
The WebShopApps Product Matrix Shipping extension was recommended to us by the developer of our Magento eCommerce website.
We purchased the extension, read through all the documentation and had a good go at creating our shipping table.
After a bit of trial and error we got this working with our six shipping groups, which included offering a free standard shipping on all our products to the UK mainland.
However some of our items are really long and do not weigh that much, for these items only select carriers would take the items and charged a lot to deliver them to non UK mainland locations. For these items we couldn't really offer a free service to people outside the UK mainland.
This is where it got a bit complicated, when we changed one thing in the shipping table it ended up doing the same for the UK mainland, which was not our desired result.
However this is where WebShopApps were really great. Jason from WebShopApps helped us get everything working exactly how we wanted it to. After many email's backwards and forwards our shipping table works exactly as intended.
We're very happy that we can offer free shipping to anywhere in the UK mainland, then offer the customer a choice of upgrading to first class or even an express carrier service. Then as products get too heavy / large when multiple products are in the basket, exclude the shipping methods that would not accommodate the items in the basket.
Finally we can offer free Royal Mail delivery to places like the Channel Islands for smaller items, then only charge when we have to for really long items, ensuring all our customers get the most fair / competitive shipping prices possible.
This Magento extension is very powerful and most importantly has the support to really help you configure it exactly how it needs to work.
I'd be very happy to recommend WebShopApps, in addition to having really powerful extensions, the support offered by them is fantastic. A big thanks once again Jason, all the help / support over the last couple of weeks has been really appreciated!
June 19, 2015
Best extension for complex shipping rates
I've searched all over the web for a good shipping extension that enables us to create multiple shipping groups with different rates for standard and express shipping, both national and international.
We needed to seperate our products into two different groups, one with free national shipping, the other with shipping rates.
Installation was simple and worked instantly without any problems, out of the box :)
Webshopapps offers lots of examples for CSV files and runs their own wiki for their extension, filled with instructions and examples.
Support is great, every mail gets answered within a day, great job!
December 1, 2014
I have been using this extension for a while now. It would very well and really makes a complicated job much more easy. We use it for all our shipping on the website now and it really make us look professional. Highly recommended.
August 16, 2014
Great module with great support
After the pain-free purchase and install of this module, I configured it incorrectly and couldn't achieve the rather results I had hoped.
With a couple of email exchanges and some time going above and beyond looking into our store, the support team were able to get me up and running in no time.
I did my research before purchasing Product Matrix. It's been worth every penny, and I've have no problem recommending this module!
August 4, 2014
Excellent support. Don't think I could have accomplish without support. Has all the features needed to set rates down to the product level. Very robust software, no bugs that I can see. Usually there're some bugs but this is one of the better developed extensions out there. I'm not associated with Webshopapps in any way, just very satisfied with the support provided.
July 31, 2014
A great extension that suits all your shipping needs!
Thanks to the guys at WebShopApps I received an excellent product with customer service to match. They were more than happy to help with the decision process pre-sale, and even assisted us in getting started post-sale by pointing us in the right direction of their brilliant Support pages. 100% recommend.
July 9, 2014
Great Product and support
Easy install, worked as expected.
We bought the product matrix with the volume support, and it is such a lifesaver!
We have more than 4000 articles in our shop, we deliver worldwide and finally we can set the shipping costs correctly!
I recommend this to anyone who wants to be sure shipping prices and calculations are made right.
Also a bit thank you to their Support Team, they were prompt, patient and helped us clear all issues we had.
May 22, 2014
Great Extension - Great Service
The extension works as described. There are a lot of useful functions in here that are easy to use!
I had a small hiccup with how to setup my CSV. I had contacted chat support, and they emailed a CSV example in 30 minutes that achieved what I needed to do. Can't ask for anything more! Great service guys!
May 9, 2014
This is a fantastic extension!! It is so versatile it really saved me hours of work....We have 7 different product groups and 3 customer groups, all needing different shipping rates, this extension worked a treat.
Would recommend to everyone if you are not doing flat rate shipping.
Oh, and the technical help is great also....
April 1, 2014
Tackles many areas in shipping
Quick and easy to install. Implementing a base shipping table isn't very difficult as long as you refer to the wiki they provide you with when you purchase the product.
I did run into some issues with trying to add advanced functionality to the table and applying to the entire site but luckily enough their tech support team, namely Adam, was able to provide thorough explanations on deriving and splitting up what we wanted to apply to the site.
December 6, 2013