QuickBooks Integration (Pro, Premier, Enterprise)
Unfortunately this software is all that is currently available to integrate with QB at a decent price.
I have been using ECC for over 6 months now and I am very disappointed. There are numerous bugs, the latest of which is with ECC 3.4 and it fails to download Amazon orders. Just got off the phone with tech support (i have them on speed dial it seems) and they inform me that there is an update available that fixes the bug but they did not bother to send it out as an automatic update? Why wouldn't they? If their software cannot download orders that is a MAJOR bug and if it has been fixed it needs to be pushed out to all customers! Honestly it does not even seem like they test the software before releasing new version. New versions come with new bugs which means new work arounds. Very frustrating company to work with. I can't wait until someone better comes along with a better product I will jump ship right away.
Here is a list of bugs that are all available in the latest version except for #1 it appears to have been fixed.
Problems with ECC
1. re-saving the shipment creates another shipment. should override. no way to edit shipment in case of mistake.
2. does not update order with correct shipping option. always uses Best Rate
3. Does not remember default settings for Endicia or WorldShip ie package size, weight, method.
4. No order numbers on labels printed by endicia.
5. Should automatically populate shipping method when processing shipping with multiple orders. should not remember what you used last but instead populate actual method.
6. Cannot "tab" between dimension boxes.
February 2, 2012
We are a web development company that specializes in e-commerce and we have used ECC with many of our clients, if not all of our clients. Most of them use Quickbooks and need the sync in products and orders.
The set up is a struggle and there is a huge learning curve before really seeing the benefits of the product.
Not to mention support is egh ok, not bad, not great, just ordinary at the most.
However, we are very disappointed with Webgility's new pricing model, forcing our customers and future clients to switch to a monthly subscription fee model.
In fact we now offer different solutions to our clients and use ECC as a last resort. (If any need a consultation on this, feel free to ask us)
With the way the economy is and the majority of people that use ECC are small to mid size businesses, its already hard for a client that has to pay merchant fees such as paypal pro, hosting fees, SSL certificates, staff and so on...
But it's worse to be forced to pay a monthly fee to sync to there quickbooks?
Many of our clients and ourselves as well, feel that this is outrageous as there is no value provided to have to subscribe to a monthly fee.
It is much feasible to pay a flat fee or a yearly license fee, then to force to pay a fee and a monthly license fee.
In the meantime we will be recommending other solutions.
December 15, 2011
I could not agree more with the sentiment I have found here. I wish I had listened to the feedback a year ago when I first purchased this product. It works fairly well when you have a simple store with very little product, so most trial runs are going to be successful. As your store grows and you start building it out however, you will quickly regret you started using eCC. I have had miscellaneous inventory synchronization issues starting a few weeks after my purchase in September of 2010. Support is fairly responsive, but the errors never go away completely and I don't have time to constantly be reaching out to support for a fix that doesn't last. I even started a new Magento installation with the hope that it would eliminate the errors but it did not and my store is horribly out of sync. Now Webgility wants me to pay a monthly fee for broken software since my support has expired so they can repair the problem I have been experiencing throughout the year of my paid support. Just to add, I am very technically astute and have written many of my own PHP-based applications. This is not a user issue. If you value your sanity and your money, stay away from this solution.
November 26, 2011
I am in 100% agreement with RocketMoto below. I could not state it any better. Many bugs, non-intuitive...at the same time no other direct competitor. Must find a better way to process orders with QB amp; Stamps.com
I have used eCC since v.2.7. At $299 one time purchase seemed very reasonable. Now I was forced to switch to their new licensing version and do not feel that it is worth it, but "stuck" with it until I find another solution.
November 18, 2011
I installed the trial version, which works very nicely. I liked it so much that I decided to go ahead to spend $300 for the full license. It's almost 48hrs after I placed the order, they still haven't sent me the license key yet. In my receipt, it says the license key should be sent out within a few hours. I have paid and installed many other magento modules, they always sent out the license key immediately after placing the order. This company is different. I cannto use the program 48 hrs after paying the module. Not a good sign even I was impressed initially by the software itself.
March 21, 2011
also, as we all know magento's version numbers change a lot. I've only had one compatibility issue with the current magento vs the current ecc at any given time over about 14 months (which they addressed the second I reported it).
This is especially impressive as magento's recent updates have been very disputpive to all manner of themes and addons. A subversion of magento, 1.4x smashed all previous templates, and later iterations 184.108.40.206 (3rd sublevel) have broken many templates, google tracking etc.
Currently running magento 220.127.116.11 w/ eCC 2.6.2.
I do however suspect that eCC has more than one iteration per version number, there may be more than one 2.6.2.
Somehow ecc sailed through a serious magento s#*amp;storm.
August 25, 2010
For the curious, it's their licensing module that drives me bonkers. It has regularly suffered a corrupted license which we are still trying to diagnose with Webgility. The current best guess seems to be if run as a restricted domain user (as most programs are in a corporate environment, even if installed by a power or superuser type account) the licensing engine design causes problems every few months and requires a reactivation. Webgility have been working very hard on this issue with me and the licensing designers (the licensing providers are m(%~*#@ in my opinion). I am very happy with Webgility.
August 25, 2010