QuickBooks Integration (Pro, Premier, Enterprise)
I could not agree more with the sentiment I have found here. I wish I had listened to the feedback a year ago when I first purchased this product. It works fairly well when you have a simple store with very little product, so most trial runs are going to be successful. As your store grows and you start building it out however, you will quickly regret you started using eCC. I have had miscellaneous inventory synchronization issues starting a few weeks after my purchase in September of 2010. Support is fairly responsive, but the errors never go away completely and I don't have time to constantly be reaching out to support for a fix that doesn't last. I even started a new Magento installation with the hope that it would eliminate the errors but it did not and my store is horribly out of sync. Now Webgility wants me to pay a monthly fee for broken software since my support has expired so they can repair the problem I have been experiencing throughout the year of my paid support. Just to add, I am very technically astute and have written many of my own PHP-based applications. This is not a user issue. If you value your sanity and your money, stay away from this solution.
November 26, 2011
I am in 100% agreement with RocketMoto below. I could not state it any better. Many bugs, non-intuitive...at the same time no other direct competitor. Must find a better way to process orders with QB amp; Stamps.com
I have used eCC since v.2.7. At $299 one time purchase seemed very reasonable. Now I was forced to switch to their new licensing version and do not feel that it is worth it, but "stuck" with it until I find another solution.
November 18, 2011
I installed the trial version, which works very nicely. I liked it so much that I decided to go ahead to spend $300 for the full license. It's almost 48hrs after I placed the order, they still haven't sent me the license key yet. In my receipt, it says the license key should be sent out within a few hours. I have paid and installed many other magento modules, they always sent out the license key immediately after placing the order. This company is different. I cannto use the program 48 hrs after paying the module. Not a good sign even I was impressed initially by the software itself.
March 21, 2011
also, as we all know magento's version numbers change a lot. I've only had one compatibility issue with the current magento vs the current ecc at any given time over about 14 months (which they addressed the second I reported it).
This is especially impressive as magento's recent updates have been very disputpive to all manner of themes and addons. A subversion of magento, 1.4x smashed all previous templates, and later iterations 184.108.40.206 (3rd sublevel) have broken many templates, google tracking etc.
Currently running magento 220.127.116.11 w/ eCC 2.6.2.
I do however suspect that eCC has more than one iteration per version number, there may be more than one 2.6.2.
Somehow ecc sailed through a serious magento s#*amp;storm.
August 25, 2010
For the curious, it's their licensing module that drives me bonkers. It has regularly suffered a corrupted license which we are still trying to diagnose with Webgility. The current best guess seems to be if run as a restricted domain user (as most programs are in a corporate environment, even if installed by a power or superuser type account) the licensing engine design causes problems every few months and requires a reactivation. Webgility have been working very hard on this issue with me and the licensing designers (the licensing providers are m(%~*#@ in my opinion). I am very happy with Webgility.
August 25, 2010