Rated 4 out of 5 by Kitkatallthat Excellent tool
The team at ecc Webgility has diligently supported our company for several years now. The product improvements continue and their support is top of the line. I would like to see the ability to differentiate between our of state and wholesale tax integration into quickbooks. No doubt that enhancement will be forthcoming.
The product works solidly and the integration process is virtually pain free.
Deeply appreciate the support time and their responsiveness and depth of knowledge.
A best tool!
January 20, 2015
Rated 4 out of 5 by VOLOTRADE Does What It Says
This product works, and works well. There are additional features that would be nice, hence the 4 stars, but overall it's a solid addition to your workflow.
January 9, 2015
Rated 5 out of 5 by cutupguy Wow! What good support!
I have a hearing impairment that prevents me from talking on the phone, so when I needed help with a printer issue I asked if we could chat via Skype instead of the usual telephone assist. No problem!
At the agreed upon time we started our chat and the support person, Ashish, used a cool remote control program and operated my mouse and keyboard for me to resolve the problem. That's really the fastest way to get things resolved without them telling me what to try first, then next, etc.
It was a very tough bug involving printer firmware and Ashish was quick to get up level Support involved.
With any ecommerce solution Support is EVERYTHING, and Webgility certainly fills the need.
December 15, 2014
Rated 5 out of 5 by digitalwave Excellent extension, a must have.
There is no doubt that this extension has saved us hundreds of hours of bookkeeping, as well as increased the accuracy of our sales being posted to Quickbooks. The app is flexible and has a lot of customization available. Webgility also has a great development team that helps us integrate our custom gift card module, allowing us to import gift card sales and redemption, which is not a built in feature. Highly recommended!
December 10, 2014
Rated 4 out of 5 by LowCarbCabanaJ Huge Help
Extension works great and keeps me organized. It supports all programs and sites necessary.
I would love to have the option to get the orders to automatically sync.
December 4, 2014
Rated 5 out of 5 by SOMS Easy to set up
Very pleased with the extension. Makes transferring orders from our website to QuickBooks seamless.
November 19, 2014
Rated 5 out of 5 by smithT Huge time-saver
This product was a huge time-saver for us. Before we integrated this (and ECC Desktop) with our accounting software and online store, we were processing everything by hand. This took hours, was prone to errors, and was a pain.
The only critical feedback I have is that getting used to the nuances of setting up the system. ECC uses slightly different language than QB or Magento, so sometimes initial mapping is a pain.
I also want to say their tech team is awesome. In the 2-3 years since we started with ECC, I have probably only talked to a few different techs. They always solve the problem, and will even remote-in to fix tricky issues.
November 7, 2014
Rated 4 out of 5 by kmhumber Works Well
We have been using the desktop version for almost two years now and it works well. The inventory management is a huge plus for us. It also integrates will with stamps.com/ebay/quickbooks and UPS Worldship.
We use is on a two computer system. The only trouble we have with it is that it tends to get bogged down and crashes at least once a day. When it closes, we just restart it and we're back up and running. That is a little annoying, but isn't enough of a hassle for us to go looking for another solution.
We have never had trouble getting help on the phone from tech support. They always do a good job and fix the problem quickly.
Overall, this is a good solution for a small to medium eCommerce business.
October 9, 2014
Rated 4 out of 5 by ep_daniel The best QuickBooks sync available
We have set up a new online store with Magento and are still using Quickbooks for our accounting. Webgility has made the best solution for linking these two systems. Although there are some wrinkles to be ironed out, they seem to be constantly developing bug fixes and new features.
It seems they are also working to upgrade their support team, who I have had mixed results with. Sometimes it takes a few tries to get them to properly understand the problem, but when a bug or miscommunication is discovered, they will work hard and even develop custom code for you. (We are subscribed to their top plan and support package.)
Overall, although you may have to work around some imperfect sync issues and keep an eye on the sync, you won't find a better, more full-featured solution short of spending thousands on a custom solution.
August 18, 2014
Rated 5 out of 5 by dsbaer731 Connect Magento Community to Hosted QB Premier
I purchased ECC Desktop from Webgility to download orders that I place in magento to quickbook. I have been using this for nearly 3 months now and have loaded well over 500 orders.
I host my quickbooks thru Right Networks and ECC is the only connector I know of that supports this type of hosted environment.
The download process is very simple and if there are any mis-matches or issues they are easily resolved. The technical support team has been helpful.
Areas for improvement include the overall performance of the load and ways to pre-screen for data anomolies so issues are resolved before loading and being rejected.
I also would like to have ECC Desktop sort QB data. Today I rely on an application to sort my orders and invoices by sku.
August 7, 2014