genghis

Sofhere_SofTicket

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Help Desk Extension to Magento
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Magento Connect 2.0

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Overview

Sofhere_SofTicket

With SofTicket you can now now follow the queries made by your customers easily. Then you can assign this ticket to representatives and departments within your company. When the answer is answered by your personell, the customer will receive a notification through email. He/She will then know the status and answer given to the ticket through email and their "My Account" page in the Magento store. Finally, you can close the tickets which results satisfactorily... NOTE: You can see the documentation pdf files under app\code\community after instaling the component. Use it for free. And let us know your comments at info@sofhere.com for improvements. www.sofhere.com
Release Notes

Custom module that brings Support Ticket System functionality into Magento.

2012-02-05 17:05:35
  • Version number: 0.6.5
  • Stability: Beta
  • Compatibility: 1.6
You must be registered and logged in to get extension key.

Magento Connect 2.0

Magento Connect 2.0

Custom module that brings Support Ticket System functionality into Magento.

Custom module that brings Support Ticket System functionality into Magento.

2009-01-21 13:22:53
  • Version number: 0.6.4
  • Stability: Beta
  • Compatibility: 1.6
You must be registered and logged in to get extension key.

Magento Connect 2.0

Magento Connect 2.0

Custom module that brings Support Ticket System functionality into Magento.

Custom module that brings Support Ticket System functionality into Magento.

2009-01-21 02:58:23
  • Version number: 0.6.3
  • Stability: Beta
  • Compatibility: 1.6
You must be registered and logged in to get extension key.

Magento Connect 2.0

Magento Connect 2.0

Custom module that brings Support Ticket System functionality into Magento.

Custom module that brings Support Ticket System functionality into Magento.

2009-01-21 01:05:51
  • Version number: 0.6.2
  • Stability: Beta
  • Compatibility: 1.6
You must be registered and logged in to get extension key.

Magento Connect 2.0

Magento Connect 2.0

Custom module that brings Support Ticket System functionality into Magento.

Custom module that brings Support Ticket System functionality into Magento.

2009-01-21 00:02:40
  • Version number: 0.6.1
  • Stability: Beta
  • Compatibility: 1.6
You must be registered and logged in to get extension key.

Magento Connect 2.0

Magento Connect 2.0

Custom module that brings Support Ticket System functionality into Magento.
1 2 3
Reviews

About the Developer

This extension was developed by and is supported by genghis

Sofhere_SofTicket 4.3 5 13 13
Ehy guys, I found 2 bug: ---first---- Helper/Ticket.php replace row: require_once 'Mail.php'; with: require_once dirname(dirname(__FILE__)).'/Helper/Mail.php'; ---second---- Helper/Ticket.php replace every occurrence of: $mail->sendEMail( with: $mail->sendEmail( ------------- I work with http://www.filoblu.com take a look September 5, 2011
I get this message on trying to install the extension: | Install Errors | Package "channel://connect.magentocommerce.com/community/Sofhere_SofTicket" is not valid | PEAR ERROR: install failed Is it not available anymore? Is there any other way I might obtain it? Thanks in advance. March 4, 2011
thanks for the free extension. though this is not complete but it is not that hard to modify. It only took me 5 hours to modify the extension and now I'm using my own help-desk, error free!!!!.. To modify the extension, you must have a strong foundation in magento core development so this is not an easy task. November 10, 2010
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Avatar Image Url:: http://www.magentocommerce.com/images/avatars/uploads/avatar_132886
Customer avatar
I can't find the file that controls display of the "Ticket" link
by
ChefMaha
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1 year, 2 months ago
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Answers

Avatar Image Url:: http://www.magentocommerce.com/images/avatars/uploads/avatar_27439174
Customer avatar
Answer: 
Hello ChefMaha,

To change Ticket link to any other name :
Change in /app/design/frontend/default/default/layout/softicket.xml

Change the following line :

<action method="addLink" translate="label" module="softicket"><name>softicket</name><path>softicket/</path><label>Ticket</label></action>

to

<action method="addLink" translate="label" module="softicket"><name>softicket</name><path>softicket/</path><label>Customer Support</label></action>
by
girishsh
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3 months, 2 weeks ago
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Avatar Image Url:: http://www.magentocommerce.com/images/avatars/uploads/avatar_26973261
Customer avatar
by
Arunlibu123
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1 year, 1 month ago
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