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Magento Support Ticket System Module is fully featured support ticket system for magento e-commerce platform and is very useful for every e-commerce store
Webkul support system is based on osticket concept which is the most opensource php helpdesk system ,so we have tried to include all the features of a standard helodesk management system . From filtering via email to staff assignment , also admin have all the rights to create or edit staffs .
1 - admin can create department
2 - admin can create staff
3 - staff user communication .
4 - very easy to use .
5 - based on OSticket means all the features will be like osticket
6 - department owner can assign ticket to satff
7 - Group creation to include multiple staff
8 - filter based on email
9 - Ticket status check using email and ticket id
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