BoostMyShop

CRM Ticket - Customer Service Tool

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  • Magento Connect Silver Industry Partner
CRM Ticket handles all the communication with your clients and organize the customer service process.
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€290.00
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Overview

CRM Ticket - Customer Service Tool

Give your customers the easy, user-friendly tools to reach you

CRM Ticket drastically improves the Contact Form within native Magento by creating an easy-to-use, content management system. Our extension allows you to add useful fields with the Contact Form to ensure that the customer inquiry is filtered and directed to the desired representative. The customer can select what department they want to reach, and also attach the inquiry to an existing order placed through a registered account.

CRM Ticket also supports POP & IMAP servers to automatically download emails sent to multiple email accounts.

The CRM Ticket platform adapts to your customer service requirements

Every company has a specific approach for the customer care process, and our extension understands that. You can create your own categories and sub-categories (ie, departments), define rules to automatically assign a thread to a specific user or department, manage thread priorities, statuses, managers, and more.

More than a tool, CRM Ticket is the out-of-box solution to organize your Customer Service system. Our extension enables you to:

  • Automatically assign tickets to the right department / employee
  • Simplifies collaborative work for your team
  • Improves your staff’s efficiency
  • Facilitates the process so that every inquiry is directed straight to the appropriate department (or rep), and is responded to in a timely manner

Get the tools to provide state-of-the-art support

Our functionality enables you to view crucial customer information while you craft your responses without navigating to another window. When you are replying to a thread, you may instantly view all customer main information, order receipts, and customer sales history.

At a glance, your reps may identify what products were ordered, what has been shipped, what is backordered or what has been refunded. Additionally, you can also view a history of the previous thread between you and your customer. These features allow you gauge the customer’s priority instantly, without spending too much time investigating the communication history.

Using predefined answers, predefined signatures and the Wysiwyg text editor, CRM Ticket ensures a high level support

Track your CSR’s (Customer Service Representative) efficiency

CRM Ticket provides reports to effortlessly track opened / closed / replied threads by user or department. You are also able to assign ‘response deadlines’ filtered by threads, in order to streamline the responses for critical tickets.

Need more information ?

Watch the video on youtube : CRM Ticket video

Download CRM Ticket User Manual

Go on our demo website : Boost My Shop Demo Website

Go on our website : Boost My Shop

Release Notes

There are no uploaded releases.

Reviews

About the Developer

This extension was developed by and is supported by BoostMyShop

CRM Ticket - Customer Service Tool 5 5 2 2
Extremely Reliable/ Works as advertised | Highly Recommend It If you are looking for a CRM, this is it. Prior to this we tried the Helpdesk extension from another developer and we could never get it working. After that failure we went back to managing our customer service tickets using Outlook which was not scalable at all. I would say that one of the best features is that it groups all tickets from one customer. You are also able to import your historical emails (and the CRM extension will group those tickets the appropriate customers). We use a few other extensions from Boost My Shop -- these guys are the best. They will solve any issue that comes up and they really understand Magento. Their are a lot of agencies out there that claim to know Magento, I can say from experience that Olivier and his team at Boostmyshop really know their stuff, no bs. Ivan Rincon theorchidboutique.com Miami, FL July 18, 2013
Fast and Complete CRM extension. Our business finally found a CRM that handle perfectly our customers cares. Had few problems while installing but Technical Support helped me in few minutes to get everything well set. Nice product, Nice Solution. BoostMyShop+++ July 12, 2013
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