oferd

Self-Service Assistance Platform

  • Popularity Score 208 Popularity Score

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Increase customer satisfaction using nanoRep intelligent self-service platform.
Compatible with:
This extension is currently unavailable on Magento Connect. Please contact the developer.

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You must choose from Magento Connect Version 1.5.1.0 or 2.0.
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Overview

Self-Service Assistance Platform

Turn your customer service into a revenue generating machine

Add nanoRep extension to your site and provide instant accurate answers to your customers' questions on each product page. Shoppers can ask personal questions about their shipping, billing and order statuses and get instant answers automatically. nanoRep Dynamic product widget is constantly updated with the most popular shoppers' questions and agents' answers, so it can provide the most accurate answers - thus eliminating shoppers uncertainties and significantly increasing the chance that they will purchase.

Give a wow customer experience

Improve conversion & customer satisfaction by giving your customers personalized, contextual, relevant answers to their questions with a unique self-service experience. Increase user engagement by providing answers that can include up-sell, cross-sell and related products promotions.

Easy integration with a simple download extension

With nanoRep answers are offered from day one with super-fast deployment: just download and install the Magento extension on the website. nanoRep will automatically generate self-service Q&A for the entire catalog and display relevant information for each product page.

Features & Benefits

  • Self-learning Knowledge Base: Allows easily building and managing FAQ lists on each product page, regardless of the amount of products. The knowledge base is pre-populated with general and product attributes Q&A for the entire product catalog.
  • Optimized for Mobile: nanoRep self-service widgets are fully responsive, allowing shoppers to get instant answers also via any mobile and tablet devices.
  • Purchase History: Provides purchasing history from Magento to allow customer service and sales to more efficiently handle inquiries, as well as to proactively interact with customers for increasing sales.
  • Order Status: Allows customers to ask questions about their individual orders and automatically receive instant answers.
  • Business Intelligence: Brings your customers' voice into the meeting room with analytics reports about customer questions, trends, product interest, converting questions, escalations and more.
  • Game Changer SEO Solution: the most popular Q&As are crawlable by search engines - tailored exactly to queries searched on search engines = more incoming traffic to the merchant's product pages.Every answer added to the self-learning knowledge-base becomes an excellent fresh new content which optimizes the SEO.

Setup:
Adding nanoRep to your Magento store is as easy as it gets.

To install nanoRep, first contact us to set up an account, then install the Magento extension.See detailed instructions below.

To set up a nanoRep account, please contact us


Installation Guide:
Go to extension installation guide

Release Notes

nanoRep JS fix

2014-07-31 18:13:07
  • Version number: 1.5.0
  • Stability: Stable
  • Compatibility: 1.6, 1.6.0.0, 1.6.1, 1.6.2.0, 1.7, 1.7.0.0, 1.7.1.0, 1.8, 1.8.0.0, 1.8.1, 1.9, 1.9.0.0, 1.9.1.0, 1.9.2.0, 1.10, 1.11, 1.11.1, 1.12, 1.13, 1.13.1, 1.14
You must be registered and logged in to get extension key.

Magento Connect 2.0

Magento Connect 2.0

nanoRep JS fix

Conversion Tracking

2014-07-07 15:14:46
  • Version number: 1.4.9
  • Stability: Stable
  • Compatibility: 1.6, 1.6.0.0, 1.6.1, 1.6.2.0, 1.7, 1.7.0.0, 1.7.1.0, 1.8, 1.8.0.0, 1.8.1, 1.9, 1.9.0.0, 1.9.1.0, 1.9.2.0, 1.10, 1.11, 1.11.1, 1.12, 1.13, 1.13.1, 1.14
You must be registered and logged in to get extension key.

Magento Connect 2.0

Magento Connect 2.0

Bug fix for the conversion tracking

Bug fix

2014-07-07 14:45:17
  • Version number: 1.4.8
  • Stability: Stable
  • Compatibility: 1.6, 1.6.0.0, 1.6.1, 1.6.2.0, 1.7, 1.7.0.0, 1.7.1.0, 1.8, 1.8.0.0, 1.8.1, 1.9, 1.9.0.0, 1.9.1.0, 1.9.2.0, 1.10, 1.11, 1.11.1, 1.12, 1.13, 1.13.1, 1.14
You must be registered and logged in to get extension key.

Magento Connect 2.0

Magento Connect 2.0

Different product id attribute

New Feature

2014-07-02 11:57:00
  • Version number: 1.4.7
  • Stability: Stable
  • Compatibility: 1.6, 1.6.0.0, 1.6.1, 1.6.2.0, 1.7, 1.7.0.0, 1.7.1.0, 1.8, 1.8.0.0, 1.8.1, 1.9, 1.9.0.0, 1.9.1.0, 1.9.2.0, 1.10, 1.11, 1.11.1, 1.12, 1.13, 1.13.1, 1.14
You must be registered and logged in to get extension key.

Magento Connect 2.0

Magento Connect 2.0

Product multi currency support

Bug fix

2014-07-01 08:01:27
  • Version number: 1.4.6
  • Stability: Stable
  • Compatibility: 1.6, 1.6.0.0, 1.6.1, 1.6.2.0, 1.7, 1.7.0.0, 1.7.1.0, 1.8, 1.8.0.0, 1.8.1, 1.9, 1.9.0.0, 1.9.1.0, 1.9.2.0, 1.10, 1.11, 1.11.1, 1.12, 1.13, 1.13.1, 1.14
You must be registered and logged in to get extension key.

Magento Connect 2.0

Magento Connect 2.0

Fix - product categories
Fix - default cache time changed to 30 sec
Reviews

About the Developer

This extension was developed by and is supported by oferd

nanoRep 4 5 1 1
Great extension Great extension that added valuable Q&A information to customers on our Magento store. But in addition to the value to our customers it also allows us with important BI on what really interests the people within our store. It is very easy to install and work with which is important for an add-on. October 14, 2013
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