zendesk

Zendesk

  • Popularity Score 2119 Popularity Score

    Popularity ScoreReferrals to Site/Downloads

    0 0 1+ 1+ 250+ 250+ 1000+ 1000+ 10000+ 10000+

  • Magento Connect Gold Industry Partner
Zendesk helps you deliver the best customer support to your customers.
Compatible with:
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Magento Connect 2.0

Magento Connect 2.0

FREE
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Overview

Zendesk

Zendesk is the market leader of smart, agile and convenient cloud-based customer support software. For growing organizations, Zendesk is the fastest way to enable great customer service.

This extension makes Zendesk work seamlessly with Magento to enable stores to deliver great customer support.

Features include:
- Enable Single Sign-on for Magento administrators
- Create support tickets without leaving Magento
- Display relevant support tickets on order & customer dashboards
- Create support tickets from Contact Us requests
- Easily add a feedback tab to your site
Release Notes

Resolved remote auth inconsistency due to caching

2012-11-12 10:28:08
  • Version number: 1.1.2
  • Stability: Stable
  • Compatibility: 1.5, 1.6, 1.6.1, 1.6.2.0, 1.7
You must be registered and logged in to get extension key.

Magento Connect 2.0

Magento Connect 2.0

Resolved remote auth inconsistency due to caching

Fix

2012-11-12 05:16:31
  • Version number: 1.1.1
  • Stability: Stable
  • Compatibility: 1.5, 1.6, 1.6.1, 1.6.2.0, 1.7
You must be registered and logged in to get extension key.

Magento Connect 2.0

Magento Connect 2.0

Fix to resolve cache issue with setup guide

First stable release

2012-11-11 22:09:35
  • Version number: 1.1.0
  • Stability: Stable
  • Compatibility: 1.5, 1.6, 1.6.1, 1.6.2.0, 1.7
You must be registered and logged in to get extension key.

Magento Connect 2.0

Magento Connect 2.0

First stable release

Beta Release

2012-11-09 00:31:46
  • Version number: 1.0.7
  • Stability: Beta
  • Compatibility: 1.5, 1.6, 1.6.1, 1.6.2.0, 1.7
You must be registered and logged in to get extension key.

Magento Connect 2.0

Magento Connect 2.0

Beta Release

Beta release

2012-11-07 05:02:03
  • Version number: 1.0.5
  • Stability: Beta
  • Compatibility: 1.5, 1.6, 1.6.1, 1.6.2.0, 1.7
You must be registered and logged in to get extension key.

Magento Connect 2.0

Magento Connect 2.0

Beta release
Reviews

About the Developer

This extension was developed by and is supported by zendesk

Zendesk 3.7 5 8 8
Scary good Had some problems installing, which Zendesk help desk solved pretty fast. They then had some problem with the module where Zendesk Magento experts needed to have a look, and it was solved in a couple of days. Seeing the customer and order data in Zendesk is nothing short of fantastic. We are signing up for Zendesk. Their starting price is perfect for us. Thanks to the help desk at Zendesk! Suggestion: Please add a way to auto-import contact emails to different Mailchimp lists. May 5, 2014
Not Good Not Bad Good Extevion http://www.magentocommerce.com/magento-connect/extended-contacts-magento-extension.html October 8, 2013
Crashes our website. Poor customer service I recently subscribed to zendesk and tried to install this extension on our magento website to enable the integration between the two. On installing the extension it crashed the website. I tried to contact zendesk support and they do not have any experience in magento. Now this seems strange as they advertise the product for magento and have an extension for magento. My support tickets with zendesk are not being responded to and they just seem to be ignoring me. Now zendesk is not a cheap solution if you intend to use one of their higher packages with multiple users. You would at least expect good customer service in return for a high monthly fee with them but instead nothing!!! This is a company that bases it's product on customer services. It's shocking that they can't even provide customer services themselves. So much for lead by example!!! May 29, 2013
Great extension This extension is superb, works very well and well integrated. Tweaking the set up takes a bit of time, but not that long. I particularly like the 'Create Ticket' on each order, and the ticket summary for each customer. Zendesk is a very powerful tool in its own right, and I fell this extension will get even better over time. The Feedback tab and the chat functionality alone make this a great application. Add in the group settings and analytics on the Zendesk side and it's pretty unbeatable for the price. May 23, 2013
Best ticketing system available for Magento! Works well with Magento 1.7. It really is a great extension! We have tried multiple ticketing systems for Magento, but this when will eventually save you time and will give you control over all voice/email/facebook/twitter communication. Currently there are still some issues with loading Magento orders in Zendesk and with Single Sign On (SSO). However, the Zendesk team promised us that they will work out these issues soon. Communication with them went fine and they are on it. April 8, 2013
Amazing Tool The tool is almost free, you can pay 20 bucks per year, and use with 3 users, it's the most amazing tool i'v ever seen April 4, 2013
This is NOT a FREE app :) January 25, 2013
This is SAS software... meaning the you get a FREE TRIAL and then pay a monthly fee. Good for medium sized and up companies January 19, 2013
1-8 of 8
Q&A
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Avatar Image Url:: http://www.magentocommerce.com/images/avatars/uploads/avatar_339486
Customer avatar
Hi there, i've installed your extension and it works pretty good out of the box.
One of the few things i'm missing is the ability for the customer to see its tickets from the magento store without leaving it. I thought there'd be an entry in the user dashboard to see tickets and statuses, but i saw none, am I missing something ?
thanks in advance and sorry for my bad english
Giovanni
by
Jahnni
-
1 year, 4 months ago
+3points
3out of 3found this question helpful.
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Avatar Image Url:: http://www.magentocommerce.com/images/avatars/uploads/avatar_26415427
Customer avatar
Answer: 
Hi Giovanni, thanks for your contact!
My apologies to get back to you this late.

The feature that you describe is not a part of the extension yet.
But we've planned to include it into our next release!

We don't have a release date, but will be very soon..
Stay tuned!

Best regards,
by
zendesk
-
6 months ago
-1point
0out of 1found this answer helpful.
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Avatar Image Url:: http://www.magentocommerce.com/images/avatars/uploads/avatar_26399417
Customer avatar
Maybe using magento's default custom form?

Can you show me how it works in a live site or a demo?
by
RDalmagro
-
1 year, 3 months ago
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Avatar Image Url:: http://www.magentocommerce.com/images/avatars/uploads/avatar_26415427
Customer avatar
Answer: 
Hi RDalmagro, thanks for your contact!
Sorry to get back to you this late...

Latest version has an option called "Create tickets from Contact Us form", that allows you to convert contacts made using Magento Contact Form into tickets.

Kindest regards,
by
zendesk
-
6 months ago
0points
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Avatar Image Url:: http://www.magentocommerce.com/images/avatars/uploads/avatar_27319179
Customer avatar
What does this extension give you that is not already available in the Zendesk UI?
by
stbobb
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1 month, 1 week ago
0points
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