zendesk

Zendesk

  • Popularity Score 2737 Popularity Score

    Popularity ScoreReferrals to Site/Downloads

    0 0 1+ 1+ 250+ 250+ 1000+ 1000+ 10000+ 10000+

  • Magento Connect Gold Industry Partner
Zendesk helps you deliver the best customer support to your customers.
Compatible with:
This extension is currently unavailable on Magento Connect. Please contact the developer.

You will be re-directed to the developer's website to complete your purchase.

You must be registered and logged in to get extension key.
In order to get this extension, you must be logged in to the Magento Community. Click here to login or register.

Magento Connect 2.0

Magento Connect 2.0

FREE
Previous Next
Overview

Zendesk

Zendesk is the market leader of smart, agile and convenient cloud-based customer support software. For growing organizations, Zendesk is the fastest way to enable great customer service.

This extension makes Zendesk work seamlessly with Magento to enable stores to deliver great customer support.

Features include:
- Enable Single Sign-on for Magento administrators
- Create support tickets without leaving Magento
- Display relevant support tickets on order & customer dashboards
- Create support tickets from Contact Us requests
- Easily add the Web Widget to your site
Release Notes

Bug Fixes

2015-05-11 05:49:47
  • Version number: 1.4.2
  • Stability: Beta
  • Compatibility: 1.5, 1.6, 1.6.1, 1.6.2.0, 1.7, 1.8, 1.8.1, 1.9, 1.9.0.0, 1.9.1.0, 1.9.2.0, 1.10, 1.11, 1.11.1, 1.12
You must be registered and logged in to get extension key.

Magento Connect 2.0

Magento Connect 2.0

Fix notices appearing on Zendesk and Magento Dashboard.
Fix exceptions on exceptions.log.
Fix PHP Warnings/Notices caused by incorrect types and method overriding signatures.
Add checks if a view is selected or any was retrieved from the API.

The JWT payload must be sent to Zendesk subdomain using the https protocol.

2015-04-17 14:01:49
  • Version number: 1.4.1
  • Stability: Stable
  • Compatibility: 1.5, 1.6, 1.6.1, 1.6.2.0, 1.7, 1.8, 1.8.1, 1.9, 1.9.0.0, 1.9.1.0, 1.9.2.0, 1.10, 1.11, 1.11.1, 1.12
You must be registered and logged in to get extension key.

Magento Connect 2.0

Magento Connect 2.0

The JWT payload must be sent to Zendesk subdomain using the https protocol.

API and SSO fixes, validation

2015-04-14 14:22:40
  • Version number: 1.4.0
  • Stability: Stable
  • Compatibility: 1.5, 1.6, 1.6.1, 1.6.2.0, 1.7, 1.8, 1.8.1, 1.9, 1.9.0.0, 1.9.1.0, 1.9.2.0, 1.10, 1.11, 1.11.1, 1.12
You must be registered and logged in to get extension key.

Magento Connect 2.0

Magento Connect 2.0

Replace Feedback Tab with Web Widget
Set raw body also for PUT requests
Add headers param to API calls, auto-detect JSON for encoding to raw data, prevent exceptions caused by logging non UTF-8 data
Redirect to login page if trying to access tickets list in customer account while logged out
Various bug fixes (SSO, better debugging & validation)

Bug fixes, locales, improvements for SSO and logging

2014-01-24 19:41:29
  • Version number: 1.3.0
  • Stability: Stable
  • Compatibility: 1.5, 1.6, 1.6.1, 1.6.2.0, 1.7, 1.8, 1.8.1, 1.9.0.0, 1.9.1.0, 1.9.2.0, 1.10, 1.11, 1.11.1, 1.12
You must be registered and logged in to get extension key.

Magento Connect 2.0

Magento Connect 2.0

Fix getModuleDir error for JWT.
Fix Typing error on ApiController.php.
Fix Invalid parameter for parent::getBackUrl(). Renamed method to getZdBackUrl().
Fix for 'Invalid block type: Mage_Adminhtml_Block_Empty_Edit_Form'.
Fix Strip slashes from the request header since some servers will escape quotes.
Fix ACL Children ordering for Zendesk backend menu.
Fix ACL to allow Roles to add the Zendesk Menu to Non Full Access Users.
Added new translations in locales and improvements for yml.
Added check for Authorization header.
Added logging viewer via backend.
Added new SSO functionality for end-user and agents.
Added connection checks for APIs.
Added logout method for admin SSO.
Added troubleshooting link to test responses.
Added permissions check to the left menu to match the main dropdown menu.

Change to JWT for SSO & updated approach for user search

2013-05-01 08:30:31
  • Version number: 1.2.0
  • Stability: Stable
  • Compatibility: 1.5, 1.6, 1.6.1, 1.6.2.0, 1.7, 1.7.0.0, 1.7.1.0, 1.8.0.0, 1.9.0.0, 1.9.1.0, 1.9.2.0, 1.10, 1.11, 1.11.1, 1.12
You must be registered and logged in to get extension key.

Magento Connect 2.0

Magento Connect 2.0

Switch to new Single Sign On approach using JWT and update the way user tickets are requests from the Zendesk search API
Reviews

About the Developer

This extension was developed by and is supported by zendesk

Q&A
Get Help

Support for This Extension

The best place to start if you need help with a specific extension is to contact the developer. All Magento developers have both a contact email and a support email listed.

Magento Platform Support

If you need support for a Magento platform, there are different options for support depending on which Magento platform you are using. Below are links for specific platforms.

In order to upload extension, you must be logged in to the Magento Community. Click here to login or register.

Close

Register

* Required Fields

Close window

Forgot Your Password?

Please enter your email below and we'll send you a new password.

* Required Fields

Close window

Login

To upload extension you must be logged in.

* Required Fields

Close window

You are using an outdated browser

We built Magento Connect using the latest techniques and technologies.
This makes Magento Connect faster and easier to use.
Unfortunately, your browser doesn't support those technologies.
Use the links below to download a new browser or upgrade your existing browser.