Yotpo Product Reviews
Bad Support / Not professional
Beware of what you start with this company. The support of Yotpo is bad and unprofessional. I reported 3 bugs. The only respons i got is that they want FTP access and Admin access. A telephone call seems impossible.... ONLY e-mail support is possible. If you don't respond they close your tickets in 2 days... they don't even track if you are waiting on feedback etc.....
If you run a decent website ( e-commerce shop ) , you don't let externals on your server and messing around on your admin panel with all customer data, but they don't seem to gasp that.
So , if you run a Hobby shop and have good programming skills you should be fine. Anything else i should suggest looking at another piece of software.
October 20, 2014
Easy installation - Works as described
Was up and running in less than 20 minutes. Already received a few reviews.
September 29, 2014
Excellent app and service.
We decided to start using Yotpo as the reviews system that Magento uses as default was gaining us no reviews at all (it's not obvious!). Yotpo is free and so was worth a try. Within 24 hours our reviews shot up to 75 and we now have hundreds. The worry that customers wouldn't like receiving requests to review proved to be unfounded. We've had no complaints. We needed to contact customer support twice. Both times we received very helpful and friendly support. Can't fault the product or the service. Excellent on all counts.
You can see the app working on our website: http://www.hobbycomponents.com - It's easily customisable so it looks great on your website. Very pleased.
September 23, 2014
Great Extension - A must have for reviews
The importance of product and store reviews for e-commerce cannot be understated. Reviews help build customer confidence and with SEO - and Yotpo's extension is the way to go to get your reviews rolling.
Their product is so easy to use that large percentage of customers use it to leave reviews. Frankly, we were shocked at how many reviews we got as fast as we did.
Some of the great things:
- Product reviews show up on adwords as well as your site (depending on Google)
- Store reviews show up on site and your local Google listing
- the Q & A encourages questions.
- the ability to push reviews to social media
- support is fast and accurate
There are a few more features I might like, but I suspect they will appear later. Overall a great experience.
September 3, 2014
much better than default
I was upset at first. I found that the "blacklist" email settings were for paying customers only. This violates anti-spam laws and I deleted the extension. I notified Yotpo and they let me know there is an "unsub" button tied to their email. So with confidence I was not violating federal laws I re-installed. I have been happy with it so far, I have generated a few new reviews and hope this will help me build up in the future.
I am having one issue. The "#review" next to the star rating for each product on my homepage and product page do not do anything. I submitted a ticket and I assume i'll hear back soon enough. Besides this one issue everything was easy to get up and running and it looks nice.
I would love the premium features, but I cannot justify the monthly sub at this time.
August 19, 2014
Simple. Powerful. Informative.
From Sales to Support - Yotpo has been outstanding - and the Reviews extension integration was extremely easy. I spent time evaluating several, and Yotpo was the clear-cut winner. The on-site tools, the after-purchase emails and analytic reporting is very helpful. We have already seen a clear ROI in the first 2 weeks...need I say more?!
Thank you YOTPO for an excellent Magento extension -and for making it easy to integrate - this is the way it is supposed to be :)
August 18, 2014
Really love the customization for the free service. Upgrading to $30 a month there are a lot more features.
August 14, 2014
The extention works great and the support is very friendly!
August 13, 2014
Very good review module. thank for sharing it free
August 12, 2014
Really easy to use and customers actually use it.
This is a great plugin, its easy to use, customers actually provide us with reviews and it seems to generate good sales.
August 1, 2014