jurajsim

Live Chat & Helpdesk by LiveAgent

  • Popularity Score 3451 Popularity Score

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LiveAgent + Magento plugin is a complete Live Chat and Helpdesk solution for any Magento powered website.
Compatible with:
This extension is currently unavailable on Magento Connect. Please contact the developer.

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Magento Connect 2.0

Magento Connect 2.0

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Overview

Live Chat & Helpdesk by LiveAgent

LiveAgent + Magento plugin is a complete customer support platform with Live Chat integration and all Helpdesk features(Email ticketing, Call center, Facebook&Twitter support, Feedback buttons, Knowledge base...) Add a contact button code into your Magento by few simple clicks and be live within 5 minutes!

Compatibility

This extension was tested up to Magento 1.7.0.2

Features

  • Fast installation & no additional setup required! Your contact button will be on your page in few minutes.
  • Hosted or owned solution? Does not matter, we offer both. Just make your choice.
  • Fully customisable contact button. You can change the color, position, welcome message and many more.
  • Support for different communication channels: emails, live chat, twitter, facebook, contact forms
  • Build and maintain your own Knowledgebase
  • Keep an eye on your cummunity with forums
  • Track your customers online! You can see their location (also on map), current url, time of last request and total time on page.
  • LiveAgent is currently available in 27 language mutations (English, German, Czech, Spanish, French, Hebrew, Hungarian, Italian, Malay, Dutch, Russian and more...)
More LiveAgent features.


Advantages

  • Increase customer satisfaction by providing better support
  • Allow customers to chat with you in real-time, or to leave off-line messages

Reqirements

Just install the plugin and you are all set! No additional setup required. After plugin installation and one-step account creation you are instantly online and can provide support for your customers.
In case of your own license of Live Agent you just need to insert a contact button code into your Magento.

Installation

This plugin can be installed as any other plugin here in Magento Connect. But if you'd like to have a step by step guide, here it is.

Support

Something went wrong? Check out or FAQ section first.
Still not working? Don't worry and contact us immediatelly. We'll fix the problem as soon as possible!
Release Notes

Liveagent free chat helpdesk 2.5.3

2012-12-13 09:41:21
  • Version number: 2.5.3
  • Stability: Stable
  • Compatibility: 1.5, 1.6, 1.6.1, 1.6.2.0, 1.7
You must be registered and logged in to get extension key.

Magento Connect 2.0

Magento Connect 2.0

Recent changes:
- allow to insert async button code

Liveagent free chat & helpdesk 2.5.2

2012-10-03 07:37:58
  • Version number: 2.5.2
  • Stability: Stable
  • Compatibility: 1.5, 1.6, 1.6.1, 1.6.2.0, 1.7
You must be registered and logged in to get extension key.

Magento Connect 2.0

Magento Connect 2.0

Recent changes:
- additional translations

Liveagent free chat & helpdesk 2.5.1

2012-10-03 06:08:59
  • Version number: 2.5.1
  • Stability: Stable
  • Compatibility: 1.5, 1.6, 1.6.1, 1.6.2.0, 1.7
You must be registered and logged in to get extension key.

Magento Connect 2.0

Magento Connect 2.0

Recent changes:
- support for translations added
- compatibility for Magento 1.7

Liveagent free chat & helpdesk 2.5.0

2012-07-18 11:45:16
  • Version number: 2.5.0
  • Stability: Stable
  • Compatibility: 1.5, 1.6, 1.6.1, 1.6.2.0, 1.7
You must be registered and logged in to get extension key.

Magento Connect 2.0

Magento Connect 2.0

changes:
- code cleaning
- GUI completely rewritten to native Magento look & feel
- account settings management improvements

Liveagent free chat & helpdesk 2.0.0

2012-03-19 14:07:09
  • Version number: 2.0.0
  • Stability: Stable
  • Compatibility: 1.5, 1.6, 1.6.1, 1.6.2.0
You must be registered and logged in to get extension key.

Magento Connect 2.0

Magento Connect 2.0

- tested on newest Magento preview: Magento Preview Version CE 1.7.0.0-beta1
- big code cleanup
- more simple GUI
- no more problems with compilation and/or cache
- no more crashed Magento installations
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Reviews

About the Developer

This extension was developed by and is supported by jurajsim

Live Chat & Helpdesk by LiveAgent 5 5 12 12
Hi, this is a great module, very helpful, but i had two problems with it, the javascript to track audience is heavy and: ::::::::: this module break the compilation ::::::::: The solution i found was to install the module, make the proper configuration, and then disable it in the file Qualityunit_Liveagent.xml, by changing the line lt;activegt;truelt;/activegt; to lt;activegt;falselt;/activegt;. The liveagent still works, even the parameter changed to false, but you have to login direct in the they site. Thanks December 18, 2011
Having issues with installation. The install killed my fresh install of Magento. Had to remove the live agent folder to get back in. November 23, 2011
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in setting url ? what 's input on hosting and localhost in my pc. Please teach me. Thank you very much.
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