Rated 5 out of 5 by martinhl Revolutionised our business
When we made contact with Brightpearl we were already aware of our need to move into multi channel retail. We were adamant that we had a platform that brought together all our online channels but also out bricks and mortar store, at the time our shop business was more than 90% of our turnover. Brightpearl were one of the only solutions that catered for Epos sales but also brings so much more. A complete CRM solution, real time accounting which is every bit as powerful and flexible as other market leaders. Full stock management and payment management. All we have to do is populate the store both online and in store and Brightpearl manages the rest. Now our online sales are equal to our store sales and still growing, this would not have been possible without Brightpearl.
June 6, 2015
Rated 5 out of 5 by trp7 Extremely good!
All in one business connector - amazing!
Ebay/amazon listing software, accounts package, inventory control, CRM, order processing and reporting software - all cloud based - all in one. Brightpearl does this. It is the only game in town - no-one else does anything like it at a reasonable price point - using separate and either badly connected or non connected pieces of software to do all of the above is very inefficient! Used correctly this software will enable your employees to be more efficient and productive.
Brightpearl will pull orders from your website and push them all the way through to your courier whilst handling VAT, inventory, accounts and CRM along the way. Great software.
May 12, 2015
Rated 4 out of 5 by James1234 Great Product
We are a small business with about 20 employees and have integrated brightpearl into our business and it has proven to be very useful. There are many different functions that enable us to manage our customers well and there are several features that we have yet to utilise but I believe it to be a fairly comprehensive piece of CRM software
April 20, 2015
Rated 5 out of 5 by Croc2134 Works Great for us
As a retailer with 4 on-line stores, an eBay and Amazon account, Brightpearl has made working so much easier. You can access it anywhere once you have an internet connection so it has made life much easier.
I am very happy with the set up and support.
March 25, 2015
Rated 4 out of 5 by nickoliver Core to Running Our business
We use Brightpearl to run our multi-channel business with three shops and a web site. As an integrated system it is excellent. We use it for stock control, accounting, buying and sales processing. It's simple to use and the support is very good although it can be a little slow on more complex queries.
The integration with Magento is reliable and will be even better if they ever add functionality to create Magento configurable products from within Brightpearl.
New useful features get added with every update.
I'd definitely recommend it.
December 9, 2014
Rated 5 out of 5 by EmmaLR One of the best I've used
have tried quite a few different system for on-line sales and this is the best I've used so far. Linking to Amazon and Ebay is simplified and the additional add-ons available for managing things such as payments and postage makes life a lot easier.
September 18, 2014
Rated 5 out of 5 by fivempublishing Excellent multi channel
We researched a lot of multi-channel software before settling on Brightpearl and we're glad we did.
The cost may be a bit much for some businesses, but if you need to be able to consolidate your orders, customers and leads in one place this is an excellent piece of software.
Like any evolving platform there are some niggles, but Brightpearl say they are investing heavily in improving the system, and since we started using it we've aalready seen great strides taken in terms of page load times and stability.
When we acquired another business, Brightpearl also allowed us to integrate their online and offline sales into our business with minimal fuss. Without BP that would have been a nightmare.
All in all a top product.
August 1, 2014
Rated 5 out of 5 by tom3k Easy multi-channel system with an intuitive UI
I have been using Brighpearl over 1 year now. It is more simpler than systems which I used before. I don't waste my time for dealing with the orders as I used to. Stock updating between channels works unbelievably well, it is very important if you have more than 2000 skus. The new smartphone app is very handy for me, I like to keep finger on the pulse especially when I am on the move. One of the biggest advantages is the user friendly UI (anyone can learn very fast how to use the system) and the accounting package( saves a lot of time and money!).
July 16, 2014
Rated 1 out of 5 by gnolle Brightpearl Review
Brightpearl terms and conditions don't take any kind of responsibility of their bugs.
They force you to use their accounting software which means if they go down you go down!
They said they provide a kind of back up but actually this needs to be proven how.
They don't provide a full RMA as they promised and also they advise you to get third party firms which are NOT Magento approved.
After several conversation I strongly suggest to see other extensions in Magento.
If I can suggest a good ERP solution might be the best things to approach which means you will have your current Accounting software and get a separate solution for managing Amazon, Ebay etc. orders through a good Magento ERP solutions:
March 13, 2014
Rated 5 out of 5 by mike797 Essential for growing businesses!
I am writing a follow up review to my negative review a few months back.
Brightpearl have addressed my issues and I am now successfully using their system for order processing, accounting, stock control and purchasing.
Integrating with magento is very easy.
There are improvements to the magento integration that would be welcomed but it works well as it is.
Overall I am happy to be using brightpearl and would recommend the software.
February 5, 2014