enquiryindianic

Advanced FAQ module

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Advanced FAQ module allows you to create a list of questions and answers relating to a particular subject.
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Overview

Advanced FAQ module

Advanced FAQ module allows you to create a separate list of question and answer, which is specific to a particular category.
This module enables merchant to solve customer queries quickly by providing relevant FAQs.
The Valuable Insights Of The Advanced FAQ Module
FAQs have always been represented on a static and uncluttered page. Conventional FAQ pages simply comprised of questions and answers.
However, this perception has been revamped with the Advanced FAQ Module. The FAQ module allows you to add captivating jQuery animation effect on your Magento website. On the frontend, your customers would witness an attractive and compelling FAQ section with an animation.
At the same time, the category section of the module in the backend would give you a complete control for managing the FAQ categories on the website.
You can add, edit or update FAQs through your backend Magento store.
There are many features that make it a distinguished module. These are -

Frontend Features --

  • Supports all browsers (IE, Google Chrome, Firefox and so on)
  • Advanced search
  • The customer can see most frequently asked questions
  • Customers can select relevant categories as per the query
  • A single click can collapse or expand the list
  • Admin features allows the administrator to –

  • Set the most frequently asked questions in the front
  • Add FAQ menu to the CMS
  • Manage FAQ categories
  • Set store wise categories and FAQ list
  • Set WYSIWYG editor
  • The FAQ module settings added in system ->configuration allows to –
  • • Show/Hide the search box
    • Show/Hide the most frequently asked questions
    • Set the number of frequently asked questions
    • Set the number of category questions to be displayed on the main page
    • Make display settings (Grid/List view)

    FAQ --

  • Is there a way to remove the FAQ link from the user menu?
  • ans : you can remove/comment the following code from the faq.xml
    {reference name="top.links"} {action method="addLink" translate="label title" module="customer"}{label}Faq[/label}{ur}faq{/url}{title}Faq{/title}{prepare}true{/prepare}{urlParams/}{position}200[/position}[liParams/}{aParams/}{/action} {/reference}
    DEMO :: http://www.galaxystores.co.uk/faq/
    Release Notes

    Getting more advanced

    2013-12-13 11:55:02
    • Version number: 1.1.3.2
    • Stability: Stable
    • Compatibility: 1.5, 1.6, 1.6.1, 1.6.2.0, 1.7, 1.8, 1.8.1
    You must be registered and logged in to get extension key.

    Magento Connect 2.0

    Magento Connect 2.0

  • - Moved the extension to the community folder.
  • - Updated the database design. Updated the table name with prefix inc_advance.
  • - Solved the acl problem.
  • - Added sorting, Filter , Pagination , Mass update functionality to both category and item grid.
  • - Updated the Item grid with category display.
  • - Can Assign category to the item on the basis of store-view selected.
  • - Solved image upload issue in wysiwyg editor.
  • - Also provided the locale.csv to support the multiple language.
  • third version

    2013-12-05 06:05:58
    • Version number: 1.1.3.1
    • Stability: Development
    • Compatibility: 1.6, 1.6.1, 1.6.2.0, 1.7, 1.8
    You must be registered and logged in to get extension key.

    Magento Connect 2.0

    Magento Connect 2.0

    This version has errors

    Updated table names

    2013-06-27 05:49:24
    • Version number: 1.1.3
    • Stability: Stable
    • Compatibility: 1.6, 1.6.1, 1.6.2.0, 1.7
    You must be registered and logged in to get extension key.

    Magento Connect 2.0

    Magento Connect 2.0

    We have updated the table name,
    ie: "faq" changed to "advance_faq". This is to avoid conflict if your system already has a table named 'faq'

    Fixed the search issue on 1.6.

    First version

    2013-06-21 05:21:14
    • Version number: 1.1.1
    • Stability: Stable
    • Compatibility: 1.5, 1.6, 1.6.1, 1.6.2.0, 1.7
    You must be registered and logged in to get extension key.

    Magento Connect 2.0

    Magento Connect 2.0

    Next version is under development,
    Reviews

    About the Developer

    This extension was developed by and is supported by enquiryindianic

    Advanced FAQ module 3.6 5 18 18
    Modulo muito bom Excelente módulo, simples e funcional. Eu recomendo October 16, 2014
    Good extension, but no documentation Installed with no problems. The back-end seems to work as described, but there is no documentation on how to show the FAQ's on the front-end. I finally figured it out. You have to go to /faq/ on the front-end. Ok. But the page was blank... - I had to move all the "inic" folders from the /app/design/frontend/default/default to my own theme folders (also do the same for the /skin folders) - Refresh your cache - Showed up as pictured! Hope this helps someone September 25, 2014
    Very useful extension but little Buggy!! An excellent extension, provides basic functionality which any body would like to have in their eCommerce store for FAQs but unfortunately, it's little buggy which is not justifing the effort put on building it. I'll mention below, what issues i found with the extension and how i fixed them (which most of the people already reported). This might help people facing same issues, also probably IndiaNIC can release the next version considering these issues. Bug 1: Search not working. Reason: Search results page expect a parameter (cat_id) which if not provided from originating page, it results in an error. Solution: Add a line with code $id=""; in 'app/design/frontend/default/default/template/inic/faq/search/result.phtml' file at line 6 after line with code $category=""; Also, at line 17(elseif condition) change $id="" to $id=="". Bug 2: Undefined variable: return -- Backend Error. Reason: Use of non existing variable. Solution: In file "app/code/community/Inic/Faq/Block/Adminhtml/Item/Edit/Tab/Main.php" on line 32 change "return $return;" to "return;" Doing this much should make the setup work. Few people might face issue with location of css, js, template and layout files but what practice is followed by developer here is correct. For your setup you can specify the default theme at System -> Configuraiton -> Design. Thanks -- August 23, 2014
    like The extension works perfectly! No claims. Thanks to the developers! July 25, 2014
    Could be a very nice extension... Unfortunately search doesn't work on Magento 1.8.1.0 May 28, 2014
    Search Feature Pretty good ext but Search feature returns empty results page in 1.7.0.2. May 16, 2014
    Showing empty in front-end All back-end stuffs are working fine, and it automatically adds a URI faq, but pulling empty content. May 10, 2014
    Very good extension and also work CE 1.8 Very good extension . admin panel and frontend both are very good. April 21, 2014
    Complete waste of time Only the backend functions work as described. The folder- and path-structure in the installation-package ist totally wrong. The FAQ in Magento Connect is completely ignored by the developer team. Installation in 30 Seconds - Fixing in 3 hours. Complete waste of time. Don't take it. April 11, 2014
    Good extension Advanced FAQ module works well, it suit perfect for me. I recommend it. March 27, 2014
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    Q&A
    (16 Questions : 5 Answers)

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    4 answers

    Tables don't exist.

    Avatar Image Url:: http://www.magentocommerce.com/images/avatars/uploads/avatar_25815502
    Customer avatar
    Hello, i receive the following error messages.

    advance_faq' doesn't exist
    advance_faq_category' doesn't exist

    it seems that these tables are not created with provided sql files.

    Regards,
    by
    ictconnection
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    1 year, 2 months ago
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    Answers

    Avatar Image Url:: http://www.magentocommerce.com/images/avatars/uploads/avatar_26367240
    Customer avatar
    Answer: 
    Hi, you can import them manually into database from installation folder. I did it and it works now:-)
    by
    exposius
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    1 year, 2 months ago
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    Avatar Image Url:: http://www.magentocommerce.com/images/avatars/uploads/avatar_25815502
    Customer avatar
    Answer: 
    I have already flagbit_faq module installled.
    it's noted "We have updated the table name, ie: "faq" changed to "advance_faq". This is to avoid conflict if your system already has a table named 'faq' "

    When i check the installation sql file 1.0.7. "advance_faq" is not created, so how can it help to install manual.

    installation file:

    <?php
    /**
    * FAQ for Magento
    *
    * @category Inic
    * @package Inic_Faq
    * @copyright Copyright (c) 2013 Indianic
    */

    $installer = $this;

    $installer->startSetup();

    $installer->run("
    -- DROP TABLE IF EXISTS {$this->getTable('faq/faq')};
    CREATE TABLE IF NOT EXISTS {$this->getTable('faq/faq')} (
    `faq_id` int(10) unsigned NOT NULL auto_increment,
    `question` tinytext NOT NULL default '',
    `answer` text NOT NULL default '',
    `creation_time` datetime NOT NULL,
    `update_time` datetime NOT NULL,
    `is_active` tinyint(1) NOT NULL default '1',
    `is_most_frequent` tinyint(1) NOT NULL default '1',
    PRIMARY KEY (`faq_id`)
    ) ENGINE=InnoDB DEFAULT CHARSET=utf8 COMMENT='FAQ items' AUTO_INCREMENT=1 ;

    -- DROP TABLE IF EXISTS `{$this->getTable('faq/faq_store')}`;
    CREATE TABLE IF NOT EXISTS `{$this->getTable('faq/faq_store')}` (
    `faq_id` int(10) unsigned NOT NULL,
    `store_id` smallint(5) unsigned NOT NULL,
    PRIMARY KEY (`faq_id`,`store_id`),
    CONSTRAINT `FK_FAQ_FAQ_STORE_FAQ` FOREIGN KEY (`faq_id`) REFERENCES `{$this->getTable('faq/faq')}` (`faq_id`) ON UPDATE CASCADE ON DELETE CASCADE,
    CONSTRAINT `FK_FAQ_FAQ_STORE_STORE` FOREIGN KEY (`store_id`) REFERENCES `{$this->getTable('core/store')}` (`store_id`) ON UPDATE CASCADE ON DELETE CASCADE
    ) ENGINE=InnoDB DEFAULT CHARSET=utf8 COMMENT='FAQ items to Stores';

    CREATE TABLE IF NOT EXISTS `{$this->getTable('faq/category')}` (
    `category_id` INT(10) UNSIGNED NOT NULL AUTO_INCREMENT,
    `parent_id` INT(10) UNSIGNED NULL,
    `category_name` VARCHAR(255) NOT NULL,
    `creation_time` DATETIME NOT NULL,
    `update_time` DATETIME NOT NULL,
    `is_active` TINYINT(1) NOT NULL DEFAULT 1,
    PRIMARY KEY (`category_id`),
    CONSTRAINT `FK_FAQ_CATEGORY_PARENT_ID` FOREIGN KEY (`parent_id`) REFERENCES `{$this->getTable('faq/category')}` (`category_id`) ON DELETE SET NULL
    ) ENGINE=InnoDB COMMENT='FAQ Categories';

    -- DROP TABLE IF EXISTS `{$this->getTable('faq/category_item')}`;
    CREATE TABLE IF NOT EXISTS `{$this->getTable('faq/category_item')}` (
    `category_id` INT(10) UNSIGNED NOT NULL,
    `faq_id` INT(10) UNSIGNED NOT NULL,
    PRIMARY KEY (`category_id`,`faq_id`),
    CONSTRAINT `FK_FAQ_CATEGORY_ITEM_CATEGORY` FOREIGN KEY (`category_id`) REFERENCES `{$this->getTable('faq/category')}` (`category_id`) ON UPDATE CASCADE ON DELETE CASCADE,
    CONSTRAINT `FK_FAQ_CATEGORY_ITEM_ITEM` FOREIGN KEY (`faq_id`) REFERENCES `{$this->getTable('faq/faq')}` (`faq_id`) ON UPDATE CASCADE ON DELETE CASCADE
    ) ENGINE=InnoDB COMMENT='FAQ Items to Cateories';

    -- DROP TABLE IF EXISTS `{$this->getTable('faq/category_store')}`;
    CREATE TABLE IF NOT EXISTS `{$this->getTable('faq/category_store')}` (
    `category_id` INT(10) UNSIGNED NOT NULL,
    `store_id` SMALLINT(5) UNSIGNED NOT NULL,
    PRIMARY KEY (`category_id`,`store_id`),
    CONSTRAINT `FK_FAQ_CATEGORY_STORE_CATEGORY` FOREIGN KEY (`category_id`) REFERENCES `{$this->getTable('faq/category')}` (`category_id`) ON UPDATE CASCADE ON DELETE CASCADE,
    CONSTRAINT `FK_FAQ_CATEGORY_STORE_STORE` FOREIGN KEY (`store_id`) REFERENCES `{$this->getTable('core/store')}` (`store_id`) ON UPDATE CASCADE ON DELETE CASCADE
    ) ENGINE=InnoDB COMMENT='FAQ Categories to Stores';

    ");

    $installer->endSetup();
    by
    ictconnection
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    1 year, 2 months ago
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    Avatar Image Url:: http://www.magentocommerce.com/images/avatars/uploads/avatar_26296475
    Customer avatar
    Answer: 
    I had the same issue - I created a SQL statement which worked

    CREATE TABLE IF NOT EXISTS advance_faq(
    faq_id int(10) unsigned NOT NULL auto_increment,
    question tinytext NOT NULL default '',
    answer text NOT NULL default '',
    creation_time datetime NOT NULL,
    update_time datetime NOT NULL,
    is_active tinyint(1) NOT NULL default 1,
    is_most_frequent tinyint(1) NOT NULL default 1,
    PRIMARY KEY (faq_id)
    ) ENGINE=InnoDB DEFAULT CHARSET=utf8 COMMENT='FAQ items AUTO_INCREMENT=1' ;

    CREATE TABLE IF NOT EXISTS advance_faq_store (
    faq_id int(10) unsigned NOT NULL,
    store_id smallint(5) unsigned NOT NULL,
    PRIMARY KEY (faq_id,store_id),
    CONSTRAINT FK_FA_FA_STRE_AQ FOREIGN KEY (faq_id) REFERENCES advance_faq (faq_id) ON UPDATE CASCADE ON DELETE CASCADE,
    CONSTRAINT FK_FA_FA_SRE_STORE FOREIGN KEY (store_id) REFERENCES core_store (store_id) ON UPDATE CASCADE ON DELETE CASCADE
    ) ENGINE=InnoDB DEFAULT CHARSET=utf8 COMMENT='FAQ items to Stores';

    CREATE TABLE IF NOT EXISTS advance_faq_category (
    category_id INT(10) UNSIGNED NOT NULL AUTO_INCREMENT,
    parent_id INT(10) UNSIGNED NULL,
    category_name VARCHAR(255) NOT NULL,
    creation_time DATETIME NOT NULL,
    update_time DATETIME NOT NULL,
    is_active TINYINT(1) NOT NULL DEFAULT 1,
    PRIMARY KEY (category_id),
    CONSTRAINT FK_FA_CATGORY_PARENT_ID FOREIGN KEY (parent_id) REFERENCES advance_faq_category(category_id) ON DELETE SET NULL
    ) ENGINE=InnoDB COMMENT='FAQ Categories';

    CREATE TABLE IF NOT EXISTS advance_faq_category_item (
    category_id INT(10) UNSIGNED NOT NULL,
    faq_id INT(10) UNSIGNED NOT NULL,
    PRIMARY KEY (category_id,faq_id),
    CONSTRAINT FK_FA_CATEGRY_ITEM_CATEGORY FOREIGN KEY (category_id) REFERENCES advance_faq_category (category_id) ON UPDATE CASCADE ON DELETE CASCADE,
    CONSTRAINT FK_FA_FA_CATEGRY_ITEM_ITEM FOREIGN KEY (faq_id) REFERENCES advance_faq (faq_id) ON UPDATE CASCADE ON DELETE CASCADE
    ) ENGINE=InnoDB COMMENT='FAQ Items to Cateories';

    CREATE TABLE IF NOT EXISTS advance_faq_category_store (
    category_id INT(10) UNSIGNED NOT NULL,
    store_id SMALLINT(5) UNSIGNED NOT NULL,
    PRIMARY KEY (category_id,store_id),
    CONSTRAINT FK_FA_FA_CATEGRY_STORE_CATEGORY FOREIGN KEY (category_id) REFERENCES advance_faq_category (category_id) ON UPDATE CASCADE ON DELETE CASCADE,
    CONSTRAINT FK_FA_FA_CATEGRY_STORE_STORE FOREIGN KEY (store_id) REFERENCES core_store (store_id) ON UPDATE CASCADE ON DELETE CASCADE
    ) ENGINE=InnoDB COMMENT='FAQ Categories to Stores';

    Hope it Helps!
    by
    bwsonline
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    1 year, 1 month ago
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    Customer avatar
    Answer: 
    Thanks, works like a charm.
    by
    ictconnection
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    Avatar Image Url:: http://www.magentocommerce.com/images/avatars/uploads/avatar_27172105
    Customer avatar
    The backend seems to be working but i get a empty page on www......com/magento/faq page :(

    i already refreshed cache and indexes.

    Thanks.
    by
    freaknet
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    1 year, 2 months ago
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    Answers

    Avatar Image Url:: http://www.magentocommerce.com/images/avatars/uploads/avatar_25973202
    Customer avatar
    Answer: 
    Hi, I just installed this extention on 1.8 and got blanc screen too. The I used this site to manually download this extention:
    http://freegento.com/ddl-magento-extension.php

    Unzipped the package and added the contents off the design and skin folders to my own template/theme.

    Works fine now, hope this helps.
    by
    Trabant
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    10 months ago
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    Avatar Image Url:: http://www.magentocommerce.com/images/avatars/uploads/avatar_26367240
    Customer avatar
    Hi, please let me know how can I translate Search Result For : "keyword". Furthermore when I click on expand all once nothing happenes until I click for the second time it works.

    Thx in advance.

    BR Adrian
    by
    exposius
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    1 year, 3 months ago
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    Avatar Image Url:: http://www.magentocommerce.com/images/avatars/uploads/avatar_179362
    Customer avatar
    advance_faq' doesn't exist One of the answers says /install them manually could you let me know how to install them manually? please detail answer so anybody can do this by using the instructions .
    by
    cilkaydem
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    1 year, 2 months ago
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    Avatar Image Url:: http://www.magentocommerce.com/images/avatars/uploads/avatar_27165961
    Customer avatar
    Hello,
    great extension, especially the categories-function.
    But when I use the wysiwyg-editor (the one from magento standard install) trying to load a picture I get an error message popup, then the browser (ff 23.01) crashes.
    "error: error in [unknown object].fireEvent(); event name: open_browser_callback error message: MediabrowserUtility is not defined"
    Ether "insert picture" in text mode does't work.
    Please help.
    Thank you Christian
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    cgraeber
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    1 year, 1 month ago
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    Avatar Image Url:: http://www.magentocommerce.com/images/avatars/uploads/avatar_26153559
    Customer avatar
    Or which file (.csv) should be used to translate the module?

    And another question: is it possible to change the order of the categories and items?
    Because a FaQ is a living-document in my opinion, so I'ld like to be able to change the order of categories / items after adding new questions.
    by
    gerben1986
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    1 year ago
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    Avatar Image Url:: http://www.magentocommerce.com/images/avatars/uploads/avatar_107792
    Customer avatar
    Hi,

    I can't see FAQ module in the CMS menu when I'm using User Roles. Any idea?

    Thanx
    jasper
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    Way to go
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    10 months ago
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    0 answers

    Fatal error on search

    Avatar Image Url:: http://www.magentocommerce.com/images/avatars/uploads/avatar_27013570
    Customer avatar
    i've got a fatal error when i search in the FAQ:

    FATAL ERROR: CALL TO A MEMBER FUNCTION GETNAME() ON A NON-OBJECT IN /HOME/VAPOMANI/PUBLIC_HTML/SHOP/APP/DESIGN/FRONTEND/DEFAULT/DEFAULT/TEMPLATE/INIC/FAQ/SEARCH/RESULT.PHTML ON LINE 20
    by
    fredericdugourd
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    10 months ago
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    0 answers

    1.8 compatibility

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    Customer avatar
    Does this module work with 1.8 and later?
    by
    aquacave
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    9 months ago
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    Customer avatar
    Exception during cache and session cleaning: Error in file: "/home/sites/galaxystores.co.uk/public_html/app/code/community/Inic/Faq/sql/faq_setup/mysql4-upgrade-1.1.3-1.1.3.1.php" - SQLSTATE[HY000]: General error: 1005 Can't create table 'magento_5.inic_advance_faq_store' (errno: 121)
    by
    Blair Geddes
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    8 months ago
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