Working In Maintenance Mode

While performing maintenance on your store, it is recommended that you temporarily block access to your store. It is better to alert customers that changes are being made, rather than risk disrupting their shopping experience. Maintenance mode can be used when your site is under construction, or while you are making changes to your store. To minimize the impact on your customers, you can schedule site maintenance to take place during off-peak hours.

To let visitors know that your site is undergoing maintenance, you can configure a special page to appear. The “503 Service Unavailable” page is used by default to let both customers and search engines know that your site is offline only temporarily. As a CMS page, the 503 page can be customized with your message and brand to let visitors know that your store will be back online soon. Because the 503 page is recognized as a temporary disruption, your store will not be removed from the index of any search engine that happens to visit your site while it is undergoing maintenance.

Maintenance Mode Options
Maintenance Mode Options

To activate maintenance mode:

  1. In the Admin menu, select System > Configuration.
  2. In the Configuration panel on the left, under General, select Maintenance Mode.
  3. Click to expand the Maintenance Mode Options section. Then, do the following:
    1. Set Enable Maintenance Mode to “Yes.”
    2. Set Maintenance Mode Page to “503 Service Unavailable.”
    3. In the Whitelist field, enter the IP address of your store. This will ensure that you are allowed access to your store while others are redirected to the “Services Unavailable” page. To allow access to more than one IP address, separate each IP address by a comma. The following IP address is used for Magento Go stores hosted from the United States:

      For the IP address of stores hosted in the UK, see the Maintenance Mode topic in the UK knowledge base.
  4. When complete, click the Save Config button.

For field descriptions, see Configuration: General - Maintenance Mode


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