Very interesting project Mark. I look forward to learning more

I also plan on forwarding “contact us” input, RMAs, and RFQs (just a variant of contact us) to the ticket system.

I think the benefit of this type of system allows for larger companies to have lots of people watching the orders without lots of people clobbering the Magento back-end.  This results in less traffic on the server, and greater visibility of the customer service reps’ work (more stats on orders processed, complaints handled, etc.)

This is what we need.  It looks great, and please do keep us informed.

I love this one. I cannot tell you how many wasted man hours (not to mention mistakes) we have during peak times just from employees asking redundant questions to each other about who was contacted, what the order status was/is, etc… I think this one is going to be a huge asset for our cs reps. As stated, please keep us updated.

I’m working on putting up the files for release and making some install documentation right now.  I know I said “this week”, but it wouldn’t be fun if I didn’t push the boundaries.  Check back in a few hours or Saturday.

I got an error when installing..

/bin/tar: This does not look like a tar archive /bin/tar: Skipping to next header /bin/tar: Archive contains obsolescent base-64 headers /bin/tar: Error exit delayed from previous errors

any idea??