Customer Service Portal Project Page
I’ve finally posted all the code on its own project page. The documentation is kind of slim, but the installation procedure shouldn’t be that difficult. I changed the style a lot since the old screenshots were posted. Here is the homepage of the project.
http://cognifty.com/main.page/customer_service_portal.html
This was the original blog entry that talked about some of the goals and features:
http://www.magentocommerce.com/group/blog/action/viewpost/263/group/174/